Help, unable to open email attachments

[Eddles]

Hi there, I set my partner up with a live.com.au email address and he has been unable to open the attachments. they are word / excel 97-2003 documents and spreadsheets and also some photos - jpg files. He currently has office 2007 trial on the laptop and I have downloaded word & excel viewer 2003 but most of them are still not opening. I had a couple open and then the next day when I tried to open them again to save them well they wouldn't. Any help would be greatly appreatiated.
From
Eddles

 

[kword88]

have you tried installing the office compatibity pack? you can get it from the office website.

 

[Eddles]

Hi there, thank you for your reply. Have just finished downloading the compatiilibility pack sp1 and it hasn't helped. I also tried emailing a couple them to my computer and I was able to open them and I have office 2003 on my computer. I even tried sending them back to my partners email address and was only able to open one of the files. Anything else for me to try.
from Eddles

 

[Brickguy]

I had a similar problem but only emails with excel programs had the problem.


I have excel 2007 and use Vista.

I have no idea if this will help your situation but it worked for me.


In excel I did the following which I got off a Microsoft site:

1. Open excel
2. Click the round office button in the upper left
3. Click on Excel options
4. Open the advanced tab
5. Uncheck " Ignore other applications that use Dynamic Data Exchange (DDE)"
6. Click OK

Good Luck!

 

[Eddles]

Hi there, thank you all for your help. A friend suggested trying another browser and we now have no problems. Mozilla Firefox works better than Internet Explorer.
Eddles:D