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Solved I really need some help with Java!

#1
Hello,

For a while now I've been trying to update to the new version of Java, but every time I do i get the following:

"Unable to handle error code 0xe."

followed by:

"Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor."

Now after getting these errors, I visited the help section of the Java website on "Error 1722". It says the solution is to:
  1. Remove any traces of the failed Java installation by uninstalling Java
  2. Download and install the offline installer package.
Shown here: Error 1722. There is a problem with this Windows Installer package.




Then when I try to uninstall previous versions of Java (there are more than one, Java 6 Update 7 seems to be the problem one.), I receive this error:


"Error 1719. The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance."


I could not find this error on the Java website.


In a nutshell, for months now I have been attempting to get the latest version of Java, only to get the errors above. I've searched many times on Google and even these forums for an answer but I still haven't found a solution. I desperately need to fix these errors and am willing to try almost anything to fix it. I would very much appreciate any help you could give me.


Thank you,


-bossman34841
 

My Computer

System One

  • Manufacturer/Model
    Dell Studio XPS 1640
    CPU
    Intel(R) Core(TM)2 Duo P8700 @ 2.53GHz
    Memory
    4.00 GB
    Graphics Card(s)
    ATI Mobility Radeon HD 3670
    Screen Resolution
    1366 by 768 pixels

Yard Dog

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#2

My Computer

System One

  • Manufacturer/Model
    Emachine ET 1161-05
    CPU
    AMD Athlon 64 LE-1640
    Motherboard
    eMachines MCP61PM-GM (Socket AM2 )
    Memory
    2.00 GB Dual-Channel DDR2 @ 387MHz (6-6-6-18)
    Graphics Card(s)
    Acer E181H (1280x768@60Hz) 128MB GeForce 6150SE nForce 430 (
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Name Acer E181H on NVIDIA GeForce 6150SE nForce 430
    Screen Resolution
    1280x768 pixels
    Hard Drives
    ST316081 5AS SCSI Disk Device
    PSU
    MCP61PM-GM 9000 NVIDIA Chipset Model MCP61 Chipset Revisio
    Case
    Tower
    Cooling
    Fan Speed 1247 RPM
    Mouse
    PS/2 Compatible Mouse
    Keyboard
    Standard PS/2 Keyboard
    Internet Speed
    http://www.speedtest.net/result/1538974261.png
#3
hello, thanks for your response!

i used CCleaner to remove Java 6 update 7 because Revo Uninstaller wasnt doing the trick, but there is still a problem..

under programs and features (where you uninstall programs) is still shows Java 6 update 21, but in CCleaner it is not showing, and Revo Uninstaller isnt uninstalling it either (i believe it is Error 1723). and im trying the methods on the Java site to fix that error but its not working (it says to try uninstalling it and using the offline java installer, but neither work)

also, on the Java site i tried detecting what java version i have and it says i have none installed (previously it said Java 6 update 7 was installed, but since i deleted it with CCleaner it says i have no version installed)

Lastly, when i try to just install the newest Java version i get the Error 1723 again.

Any ideas?

thanks
 

My Computer

System One

  • Manufacturer/Model
    Dell Studio XPS 1640
    CPU
    Intel(R) Core(TM)2 Duo P8700 @ 2.53GHz
    Memory
    4.00 GB
    Graphics Card(s)
    ATI Mobility Radeon HD 3670
    Screen Resolution
    1366 by 768 pixels

Yard Dog

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#4
Are you restarting the computer ?
 

My Computer

System One

  • Manufacturer/Model
    Emachine ET 1161-05
    CPU
    AMD Athlon 64 LE-1640
    Motherboard
    eMachines MCP61PM-GM (Socket AM2 )
    Memory
    2.00 GB Dual-Channel DDR2 @ 387MHz (6-6-6-18)
    Graphics Card(s)
    Acer E181H (1280x768@60Hz) 128MB GeForce 6150SE nForce 430 (
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Name Acer E181H on NVIDIA GeForce 6150SE nForce 430
    Screen Resolution
    1280x768 pixels
    Hard Drives
    ST316081 5AS SCSI Disk Device
    PSU
    MCP61PM-GM 9000 NVIDIA Chipset Model MCP61 Chipset Revisio
    Case
    Tower
    Cooling
    Fan Speed 1247 RPM
    Mouse
    PS/2 Compatible Mouse
    Keyboard
    Standard PS/2 Keyboard
    Internet Speed
    http://www.speedtest.net/result/1538974261.png
#5
i have restarted it a few times after removing some of the files
 

My Computer

System One

  • Manufacturer/Model
    Dell Studio XPS 1640
    CPU
    Intel(R) Core(TM)2 Duo P8700 @ 2.53GHz
    Memory
    4.00 GB
    Graphics Card(s)
    ATI Mobility Radeon HD 3670
    Screen Resolution
    1366 by 768 pixels

Yard Dog

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Gold Member
usa us_florida
#6

My Computer

System One

  • Manufacturer/Model
    Emachine ET 1161-05
    CPU
    AMD Athlon 64 LE-1640
    Motherboard
    eMachines MCP61PM-GM (Socket AM2 )
    Memory
    2.00 GB Dual-Channel DDR2 @ 387MHz (6-6-6-18)
    Graphics Card(s)
    Acer E181H (1280x768@60Hz) 128MB GeForce 6150SE nForce 430 (
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Name Acer E181H on NVIDIA GeForce 6150SE nForce 430
    Screen Resolution
    1280x768 pixels
    Hard Drives
    ST316081 5AS SCSI Disk Device
    PSU
    MCP61PM-GM 9000 NVIDIA Chipset Model MCP61 Chipset Revisio
    Case
    Tower
    Cooling
    Fan Speed 1247 RPM
    Mouse
    PS/2 Compatible Mouse
    Keyboard
    Standard PS/2 Keyboard
    Internet Speed
    http://www.speedtest.net/result/1538974261.png
#7
i will try right now thanks! ill report back soon
 

My Computer

System One

  • Manufacturer/Model
    Dell Studio XPS 1640
    CPU
    Intel(R) Core(TM)2 Duo P8700 @ 2.53GHz
    Memory
    4.00 GB
    Graphics Card(s)
    ATI Mobility Radeon HD 3670
    Screen Resolution
    1366 by 768 pixels
#8
hmm, when i ran scfdetails, the notepad file on my desktop was blank, there was nothing in the document to delete
 

My Computer

System One

  • Manufacturer/Model
    Dell Studio XPS 1640
    CPU
    Intel(R) Core(TM)2 Duo P8700 @ 2.53GHz
    Memory
    4.00 GB
    Graphics Card(s)
    ATI Mobility Radeon HD 3670
    Screen Resolution
    1366 by 768 pixels

Yard Dog

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#9
Sometimes you have to put this in the search at the Start button : scfdetails
 

My Computer

System One

  • Manufacturer/Model
    Emachine ET 1161-05
    CPU
    AMD Athlon 64 LE-1640
    Motherboard
    eMachines MCP61PM-GM (Socket AM2 )
    Memory
    2.00 GB Dual-Channel DDR2 @ 387MHz (6-6-6-18)
    Graphics Card(s)
    Acer E181H (1280x768@60Hz) 128MB GeForce 6150SE nForce 430 (
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Name Acer E181H on NVIDIA GeForce 6150SE nForce 430
    Screen Resolution
    1280x768 pixels
    Hard Drives
    ST316081 5AS SCSI Disk Device
    PSU
    MCP61PM-GM 9000 NVIDIA Chipset Model MCP61 Chipset Revisio
    Case
    Tower
    Cooling
    Fan Speed 1247 RPM
    Mouse
    PS/2 Compatible Mouse
    Keyboard
    Standard PS/2 Keyboard
    Internet Speed
    http://www.speedtest.net/result/1538974261.png

Yard Dog

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usa us_florida
#10
I misspelled from your post, should be : sfcdetails.txt
 

My Computer

System One

  • Manufacturer/Model
    Emachine ET 1161-05
    CPU
    AMD Athlon 64 LE-1640
    Motherboard
    eMachines MCP61PM-GM (Socket AM2 )
    Memory
    2.00 GB Dual-Channel DDR2 @ 387MHz (6-6-6-18)
    Graphics Card(s)
    Acer E181H (1280x768@60Hz) 128MB GeForce 6150SE nForce 430 (
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Name Acer E181H on NVIDIA GeForce 6150SE nForce 430
    Screen Resolution
    1280x768 pixels
    Hard Drives
    ST316081 5AS SCSI Disk Device
    PSU
    MCP61PM-GM 9000 NVIDIA Chipset Model MCP61 Chipset Revisio
    Case
    Tower
    Cooling
    Fan Speed 1247 RPM
    Mouse
    PS/2 Compatible Mouse
    Keyboard
    Standard PS/2 Keyboard
    Internet Speed
    http://www.speedtest.net/result/1538974261.png
#11
i did that, still opens the sfcdetails.txt but it is blank

EDIT: currently running sfc /scannow
 

My Computer

System One

  • Manufacturer/Model
    Dell Studio XPS 1640
    CPU
    Intel(R) Core(TM)2 Duo P8700 @ 2.53GHz
    Memory
    4.00 GB
    Graphics Card(s)
    ATI Mobility Radeon HD 3670
    Screen Resolution
    1366 by 768 pixels

Yard Dog

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Gold Member
usa us_florida
#12
Something not right, run it again, make sure to use Command prompt, Start button, all programs, accessories, right click Command prompt , okay it, then type the sfc /scannow and press enter . then see if you have the text file of results .
 

My Computer

System One

  • Manufacturer/Model
    Emachine ET 1161-05
    CPU
    AMD Athlon 64 LE-1640
    Motherboard
    eMachines MCP61PM-GM (Socket AM2 )
    Memory
    2.00 GB Dual-Channel DDR2 @ 387MHz (6-6-6-18)
    Graphics Card(s)
    Acer E181H (1280x768@60Hz) 128MB GeForce 6150SE nForce 430 (
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Name Acer E181H on NVIDIA GeForce 6150SE nForce 430
    Screen Resolution
    1280x768 pixels
    Hard Drives
    ST316081 5AS SCSI Disk Device
    PSU
    MCP61PM-GM 9000 NVIDIA Chipset Model MCP61 Chipset Revisio
    Case
    Tower
    Cooling
    Fan Speed 1247 RPM
    Mouse
    PS/2 Compatible Mouse
    Keyboard
    Standard PS/2 Keyboard
    Internet Speed
    http://www.speedtest.net/result/1538974261.png
#13
while the scan is running, i have a separate question.

After I exhausted all options to try to fix the problem and if it doesn't work, I'm thinking about a reformat.

If i purchase windows 7 (currently running vista) and install, will that reformat the computer or do i need to reformat using the vista disc first (which is currently at my other residence)

lastly, im assuming reformatting will fix this problem? im aware it should be used as a last resort
 

My Computer

System One

  • Manufacturer/Model
    Dell Studio XPS 1640
    CPU
    Intel(R) Core(TM)2 Duo P8700 @ 2.53GHz
    Memory
    4.00 GB
    Graphics Card(s)
    ATI Mobility Radeon HD 3670
    Screen Resolution
    1366 by 768 pixels

Yard Dog

Vista Guru
Gold Member
usa us_florida
#14

My Computer

System One

  • Manufacturer/Model
    Emachine ET 1161-05
    CPU
    AMD Athlon 64 LE-1640
    Motherboard
    eMachines MCP61PM-GM (Socket AM2 )
    Memory
    2.00 GB Dual-Channel DDR2 @ 387MHz (6-6-6-18)
    Graphics Card(s)
    Acer E181H (1280x768@60Hz) 128MB GeForce 6150SE nForce 430 (
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Name Acer E181H on NVIDIA GeForce 6150SE nForce 430
    Screen Resolution
    1280x768 pixels
    Hard Drives
    ST316081 5AS SCSI Disk Device
    PSU
    MCP61PM-GM 9000 NVIDIA Chipset Model MCP61 Chipset Revisio
    Case
    Tower
    Cooling
    Fan Speed 1247 RPM
    Mouse
    PS/2 Compatible Mouse
    Keyboard
    Standard PS/2 Keyboard
    Internet Speed
    http://www.speedtest.net/result/1538974261.png
#15
thanks! good to know before i go purchasing windows 7! will a reformat fix my java problem you think? since everything is getting reset?
 

My Computer

System One

  • Manufacturer/Model
    Dell Studio XPS 1640
    CPU
    Intel(R) Core(TM)2 Duo P8700 @ 2.53GHz
    Memory
    4.00 GB
    Graphics Card(s)
    ATI Mobility Radeon HD 3670
    Screen Resolution
    1366 by 768 pixels

Yard Dog

Vista Guru
Gold Member
usa us_florida
#16

My Computer

System One

  • Manufacturer/Model
    Emachine ET 1161-05
    CPU
    AMD Athlon 64 LE-1640
    Motherboard
    eMachines MCP61PM-GM (Socket AM2 )
    Memory
    2.00 GB Dual-Channel DDR2 @ 387MHz (6-6-6-18)
    Graphics Card(s)
    Acer E181H (1280x768@60Hz) 128MB GeForce 6150SE nForce 430 (
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Name Acer E181H on NVIDIA GeForce 6150SE nForce 430
    Screen Resolution
    1280x768 pixels
    Hard Drives
    ST316081 5AS SCSI Disk Device
    PSU
    MCP61PM-GM 9000 NVIDIA Chipset Model MCP61 Chipset Revisio
    Case
    Tower
    Cooling
    Fan Speed 1247 RPM
    Mouse
    PS/2 Compatible Mouse
    Keyboard
    Standard PS/2 Keyboard
    Internet Speed
    http://www.speedtest.net/result/1538974261.png
#17
ok.. for an update the scan is currently at 50%

and for a system restore, this Java problem has gone back at least 6 months maybe more, so im not sure if there is a way to restore to when i first got the laptop or not

and again i appreciate all your help and walking me through this
 

My Computer

System One

  • Manufacturer/Model
    Dell Studio XPS 1640
    CPU
    Intel(R) Core(TM)2 Duo P8700 @ 2.53GHz
    Memory
    4.00 GB
    Graphics Card(s)
    ATI Mobility Radeon HD 3670
    Screen Resolution
    1366 by 768 pixels
#18
ugh, at 56% it stopped and said "Windows Resource Protection could not perform the required operation."
 

My Computer

System One

  • Manufacturer/Model
    Dell Studio XPS 1640
    CPU
    Intel(R) Core(TM)2 Duo P8700 @ 2.53GHz
    Memory
    4.00 GB
    Graphics Card(s)
    ATI Mobility Radeon HD 3670
    Screen Resolution
    1366 by 768 pixels

Yard Dog

Vista Guru
Gold Member
usa us_florida
#19

My Computer

System One

  • Manufacturer/Model
    Emachine ET 1161-05
    CPU
    AMD Athlon 64 LE-1640
    Motherboard
    eMachines MCP61PM-GM (Socket AM2 )
    Memory
    2.00 GB Dual-Channel DDR2 @ 387MHz (6-6-6-18)
    Graphics Card(s)
    Acer E181H (1280x768@60Hz) 128MB GeForce 6150SE nForce 430 (
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Name Acer E181H on NVIDIA GeForce 6150SE nForce 430
    Screen Resolution
    1280x768 pixels
    Hard Drives
    ST316081 5AS SCSI Disk Device
    PSU
    MCP61PM-GM 9000 NVIDIA Chipset Model MCP61 Chipset Revisio
    Case
    Tower
    Cooling
    Fan Speed 1247 RPM
    Mouse
    PS/2 Compatible Mouse
    Keyboard
    Standard PS/2 Keyboard
    Internet Speed
    http://www.speedtest.net/result/1538974261.png
#20
what will that do exactly? im looking for my disc now. its not a reformat right?
 

My Computer

System One

  • Manufacturer/Model
    Dell Studio XPS 1640
    CPU
    Intel(R) Core(TM)2 Duo P8700 @ 2.53GHz
    Memory
    4.00 GB
    Graphics Card(s)
    ATI Mobility Radeon HD 3670
    Screen Resolution
    1366 by 768 pixels

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