Internet connected - unable to connect through other programs however


New Member
So, I've had this problem for a few months now. I can connect to the internet just fine, and can surf the web with no problems. However, when I try to connect to the internet through another source, like, say iTunes or Sony's ereader library, an error pops up telling me that "You are not connected to the internet. Please check your network settings and try again." During this time, the internet in the browser is working without a problem. I have Vista Home Premium 32bit. Thank you!

My Computer


Vista Guru
Gold Member
Sounds like something is blocking your connection
Lets start with a clean boot and try to find out what
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
My guess would be the Firewall or AntiVirus

If that does not work
Run a full antivirus scan and download and run a full and updated malwarebytes.

If the above does not work, try in safe mode

If that does not work reset IE.

If that does not work try a system restore.

Proxy settings?

Make sure your settings are all correct. Time, region date etc

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Dell USB 4 button optical
    Dell USB
    Other Info
    DSL provided by ATT


Account Suspended

My Computer

System One

  • Manufacturer/Model
    Dell Inc. MP061 Inspiron E1705
    2.00 gigahertz Intel Core 2 Duo 64 kilobyte primary memory
    Board: Dell Inc. 0YD479 Bus Clock: 166 megahertz
    2046 Megabytes Usable Installed Memory
    Graphics Card(s)
    ATI Mobility Radeon X1400 (Microsoft Corporation - WDDM) [Di
    Sound Card
    SigmaTel High Definition Audio CODEC
    Monitor(s) Displays
    Generic PnP Monitor (17.2"vis)
    Screen Resolution
    1920 x 1200 pixels
    Hard Drives
    Hitachi HTS541616J9SA00 [Hard drive] (160.04 GB) -- drive 0, s/n SB2411SJGLLRMB, rev SB4OC74P, SMART Status: Healthy
    Chassis Serial Number: 5YK95C1
    Logitech HID-compliant Cordless Mouse
    Standard PS/2 Keyboard
    Internet Speed
    1958 Kbps download ; 754.8 Kbps upload
    Other Info
    Optiarc DVD+-RW AD-5540A ATA Device [CD-ROM drive]

    Dell AIO Printer A940

    Conexant HDA D110 MDC V.92 Modem

    6TO4 Adapter
    Broadcom 440x 10/100 Integrated Controller
    Broadcom 802.11n Network Adapter
    Microsoft ISATAP Adapter
    Teredo Tunneling Pseudo-Interface

    Router Linksys / WRT54G -01