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Solved Internet Explorer 7 won't access wireless connection

#1
This began all of a sudden a couple of weeks ago on my laptop: when I start IE, no matter what website I want to go to, I get the message that IE can't display the website. When I diagnose the problem, it tells me there is no problem and I am currently connected to my network. In the network and sharing center, it shows I am connected and the strenght is excellent. I have reset all internet options to default, have run multiple utilities checking for corrupt files, etc.

Any ideas??
 

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Posts
124
#2
Open Device Manager and see if there are any red x's or yellow flags next to your network adapter. Next, open a command prompt, Windows Key + R, type cmd and then type the following without the quotes and paste all the results back here, "ipconfig /all". Also check, open IE, click Tools, Internet Options, Connection Tab and then the LAN Tab and in the window that opens make sure that all the check boxes are clear, if not clear them and close IE and re-open IE.
 

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#3
I checked the device manager and no flags or x's. I ran the command prompt also. However, I am not typing this from my laptop because of the lack of internet access, so I can't paste the results here. I may be able to copy it line-by-line into a word doc, then cut and paste. I will give that a try. Also, I checked the LAN settings and none of the boxes were checked.

I will post the configuration results as soon as I copy them to a doc.
 

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#4
Okay, so here is the first part:

HOST NAME POOZIE-LAPTOP
PRIMARY DNS SUFFIX
NODE TYPE HYBRID
IP ROUTING ENABLED NO
WINS PROXY ENABLED NO
DNS SUFFIX SEARCH LIST HSD1.OR.COMCAST.NET

CONNECTION-SPECIFIC DNS SUFFIX HSD1.OR.COMCAST.NET
DESCRIPTION ATHEROS AR5007 802.11B/G WIFI ADAPTER
PHYSICAL ADDRESS 00-1F-3A-42-E3-08
DHCP ENABLED YES
AUTOCONFIGURATION ENABLED YES
LINK-LOCAL IPV6 ADDRESS FE80::A964:DFA5:F1B4:33FC%9
<PREFERRED>
IPV4 ADDRESS 192.168.1.100<PREFERRED>
SUBNET MASK 255.255.255.0
LEASE OBTAINED SAT., SEPT 18, 2010 10:20 PM
LEASE EXPIRES SUN, SEPT 19, 2010 10:20 PM
DEFAULT GATEWAY 192.168.1.1
DHCP SERVER 192.168.1.1
DHCPV6 IAID 285220666
DHCPV6 CLIENT DUID 00-01-00-01-0F-49-5C-11-00-1E-68- 15-94-9F

DNS SERVERS 68.87.69.150
68.87.85.102
NETBIOS OVER ICPIP ENABLED

Let me know if you need the rest. It's a bit of a task to copy it...... Thanks so much for your help. I hope we can get this fixed. It's very frustrating.....
 

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#5
lol all you have to do is left-click the command prompt image on the top left of the command prompt. scroll down to edit, then mark. drag the window over all of the words you want to copy, then go to left-click the same image, go to edit, then copy. you don't have to type word for word in a document.
 

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System One

  • Manufacturer/Model
    Self built home computer
    Graphics Card(s)
    Nvidia
    Sound Card
    On board sound
    Cooling
    Fan
    Internet Speed
    5.14Mbps Download Speed, .65Mbps Upload Speed & 5ms Ping
#6
I do if the problem is on a different computer and not the one I'm posting this from.... The computer with the problem (my laptop) won't connect to the internet (read the original problem...) so there really is no other way to get the info onto a different computer now, is there?
 

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Lorien

Account Suspended
#7
Try reviewing the following article:

Tips for solving problems with Internet Explorer
http://windows.microsoft.com/en-US/windows7/Tips-for-solving-problems-with-Internet-Explorer

If that doesn't resolve the problem, then try the following two procedures in the order presented:

Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies to IE7 & IE8 in all OSS]
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

Does the behavior persist if you Reset IE Advanced settings (RIES)?
http://support.microsoft.com/kb/923737

How to optimize Internet Explorer
http://support.microsoft.com/default.aspx/kb/936213/?p=1

How to troubleshoot Internet Explorer issues in Windows Vista and in Windows XP
http://support.microsoft.com/kb/936215

Hopefully, one of these procedures/articles will help you resolve your problems with IE.

I hope this helps.

Good luck!
 

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System One

  • Manufacturer/Model
    Dell Inc. MP061 Inspiron E1705
    CPU
    2.00 gigahertz Intel Core 2 Duo 64 kilobyte primary memory
    Motherboard
    Board: Dell Inc. 0YD479 Bus Clock: 166 megahertz
    Memory
    2046 Megabytes Usable Installed Memory
    Graphics Card(s)
    ATI Mobility Radeon X1400 (Microsoft Corporation - WDDM) [Di
    Sound Card
    SigmaTel High Definition Audio CODEC
    Monitor(s) Displays
    Generic PnP Monitor (17.2"vis)
    Screen Resolution
    1920 x 1200 pixels
    Hard Drives
    Hitachi HTS541616J9SA00 [Hard drive] (160.04 GB) -- drive 0, s/n SB2411SJGLLRMB, rev SB4OC74P, SMART Status: Healthy
    Case
    Chassis Serial Number: 5YK95C1
    Mouse
    Logitech HID-compliant Cordless Mouse
    Keyboard
    Standard PS/2 Keyboard
    Internet Speed
    1958 Kbps download ; 754.8 Kbps upload
    Other Info
    Optiarc DVD+-RW AD-5540A ATA Device [CD-ROM drive]

    Dell AIO Printer A940

    Conexant HDA D110 MDC V.92 Modem

    6TO4 Adapter
    Broadcom 440x 10/100 Integrated Controller
    Broadcom 802.11n Network Adapter
    Microsoft ISATAP Adapter
    Teredo Tunneling Pseudo-Interface

    Router Linksys / WRT54G -01
#8
I do if the problem is on a different computer and not the one I'm posting this from.... The computer with the problem (my laptop) won't connect to the internet (read the original problem...) so there really is no other way to get the info onto a different computer now, is there?
Hey bro, only trying to help. You can paste to a document and save it to a thumb drive, and upload it to the working computer. You may not have a thumb drive, but I wouldn't know that.
 

My Computer

System One

  • Manufacturer/Model
    Self built home computer
    Graphics Card(s)
    Nvidia
    Sound Card
    On board sound
    Cooling
    Fan
    Internet Speed
    5.14Mbps Download Speed, .65Mbps Upload Speed & 5ms Ping
#9
Previous to my having this problem, my Norton Security account had expired and I had attempted to uninstall the program through Glary Utilities. I was having another problem and did a little research which brought me to the Norton Removal Tool. I didn't download it at the time because that was when I lost all internet access to my laptop and everyone was telling me it was an IE7 problem (although I remained convinced it was a security problem because I connected to the internet through my router, but it seemed like I just couldn't access the connection.)

Either way, I finally decided to install the Norton Removal Tool and run it. After restarting my laptop, I was able to access the internet (although I did need to use some other advice I found in another Vista forum regarding the removal of an AOL redirect.)

End result - after running Malwarebytes, HijackThis and updating Avast, and defragmenting my hard drive, everything is running like clockwork.

Thanks for the help!
 

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Lorien

Account Suspended
#10
Congratulations on resolving the problem mostly on your own and I'm very pleased to hear that you're back to normal again. Well done! Maybe some of the articles helped a bit, but it sounds to me like they at best gave you hints - you deserve the credit on this one.

From your explanation of the solution (which we very much appreciate as it will help others with the same problem and maybe prompt us to consider such things earlier in the process), it seems you had remanants of Norton causing some problems (only the removal tool works with Norton) and possibly were also infected with malware that Malwarebytes probably resolved. I'm also glad to hear you're using Avast instead of Norton (it's a very good choice and MUCH better than anything from Norton).

Don't forget to close out the thread by clicking the far right triangular icon at the top of your post and typing "solved" in the box and submitting it. The moderators will notice and put a green check next to the thread title. That way others seeking answers by searching the forums will know that this thread contains a solution to the issue identified in the title - and people seeking to help will not waste time checking out this thread since it has been resolved.

And welcome to Vista Forums! Now that you know where we are, bookmark the site and post anytime you have further questions or problems or if you just want to browse and learn (especially the Tutorial section offers some excellent advice on a wide variety of topics) or even if you want to try to help answer a question if you happen to see one where you know the answer and it hasn't already been posted.

While it most likely won't be me the next time (though it might), there are many very skilled, experienced, knowledgeable, and friendly people here who, like me, volunteer their time to help others and one or maybe even several will respond to your post to assist you. While there are other forums on the web that do this sort of thing, you've now found what I think is the best (and I've posted in and/or checked out quite a few) so don't lose this link - you never know when it might come in handy again.

Good luck and best wishes!
 

My Computer

System One

  • Manufacturer/Model
    Dell Inc. MP061 Inspiron E1705
    CPU
    2.00 gigahertz Intel Core 2 Duo 64 kilobyte primary memory
    Motherboard
    Board: Dell Inc. 0YD479 Bus Clock: 166 megahertz
    Memory
    2046 Megabytes Usable Installed Memory
    Graphics Card(s)
    ATI Mobility Radeon X1400 (Microsoft Corporation - WDDM) [Di
    Sound Card
    SigmaTel High Definition Audio CODEC
    Monitor(s) Displays
    Generic PnP Monitor (17.2"vis)
    Screen Resolution
    1920 x 1200 pixels
    Hard Drives
    Hitachi HTS541616J9SA00 [Hard drive] (160.04 GB) -- drive 0, s/n SB2411SJGLLRMB, rev SB4OC74P, SMART Status: Healthy
    Case
    Chassis Serial Number: 5YK95C1
    Mouse
    Logitech HID-compliant Cordless Mouse
    Keyboard
    Standard PS/2 Keyboard
    Internet Speed
    1958 Kbps download ; 754.8 Kbps upload
    Other Info
    Optiarc DVD+-RW AD-5540A ATA Device [CD-ROM drive]

    Dell AIO Printer A940

    Conexant HDA D110 MDC V.92 Modem

    6TO4 Adapter
    Broadcom 440x 10/100 Integrated Controller
    Broadcom 802.11n Network Adapter
    Microsoft ISATAP Adapter
    Teredo Tunneling Pseudo-Interface

    Router Linksys / WRT54G -01
#11
Actually, it was through the IE Assistant, Hijack Restore, in Glary Utilities that I found the redirect. I copied the web address and Googled it, which, if I remember right, led me to this forum. In another post somewhere regarding the AOL redirect, I read about the HJT log and how to delete the redirect (which, of course, I did). I didn't download and run Malwarebytes until after everything was said and done, and felt I wanted/needed that extra protection.

I came back to post my original solution regarding the Norton Removal Tool because I'm sure there are millions of people out there that will have the same issue as I did and have no earthly idea of what could be wrong. I don't ever remember seeing anything about needing a "removal tool" to get rid of Norton prior to any of this happening, so I want to warn/inform as many people as possible about it. Knowing now what I do about Norton, and how it literally hijacks one's computer, I will be very vocal at every opportunity.

I will also be very vocal about this website as I've really learned quite a bit. After spending a short time reading about various solutions to similar problems, I took what I thought were the most logical applications to my problem and went from there. I couldn't have done it without all of the people taking the time to post both problems and solutions here, so thank you all very much.

I will indeed bookmark this website, and tell anyone who will listen to check here next time they have a problem. Thanks again!
 

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