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Browsers & Email Internet Explorer - Reset

Brink

Staff member
mvp
Messages
32,202
Location
Oklahoma, USA
Internet Explorer - Reset How to Fix a Crashing Internet Explorer in Vista
This will show you how to reset Internet Explorer 7 (IE7) back to it's default settings when IE7 keeps crashing or is not running properly, and how to fix the problem.
Published by Brink Category: Browsers & Email 
#1
ByLine
How to Fix a Crashing Internet Explorer in Vista
Synopsis
This will show you how to reset Internet Explorer 7 (IE7) back to it's default settings when IE7 keeps crashing or is not running properly, and how to fix the problem.
How to Fix a Crashing Internet Explorer in Vista


information   Information
This will show you how to reset Internet Explorer (IE) back to it's default settings when IE keeps crashing or is not running properly, and how to fix the problem.
Tip   Tip
This is usually caused by a bad or corrupted add-on. Make sure that you have the latest version of the add-on installed.
Note   Note

warning   Warning
This will delete all temporary browser files, disable browser add-ons, and reset all of the changed settings in Internet Explorer back to default.





STEP ONE
Test to See if a Bad Add-On is the Problem

1. Open the Start Menu.​
2. Click on All Programs, Accessories, System Tools, and Internet Explorer (No Add-ons).​
3. If this IE with no add-ons runs without any problems, then you have a bad add-on.​
A) Do STEP TWO and THREE below.​

4. If this IE with no add-ons still runs with problems, then you do not have a add-on problem.​
A) Try STEP TWO to see if resetting the IE back to it's default settings will help. If it helps, then just enable your add-ons again in STEP THREE.​
B) If STEP TWO does not help, then check to turn DEP turned off for IE.​
C) If this still does not help, then you may be able to do a Repair install to fix IE.​






STEP TWO
Reset Internet Explorer

1. Open Internet Explorer.​
2. Click on Tools and Internet Options.​
NOTE: If you cannot open IE, then open the Control Panel (Classic View) and click on the Internet Options icon.​
3. Click on the Advanced tab. (See screenshot below)​
4. Click on the Reset button.​
Internet_Options_Reset.jpg

5. Click on Reset to confirm the reset. (See screenshot below)​
NOTE: You will need to do the Apply Actions in Windows Defender if it's icon pops up in the notification area. Just click on the icon. See: How to Change Windows Defender Notification Options
Confirm_Reset.jpg

6. Click on Close. (See screenshot below)​
Resetting.jpg

7. Click on OK. (See screenshot below)​
NOTE: You will not see this if you opened Internet Options from the Control Panel.​
Restart_OK.jpg

8. Close and reopen Internet Explorer to apply the reset.​




STEP THREE
How to Locate the Bad Add-on in Internet Explorer

NOTE: Sometimes the add-on will just need to be uninstalled and reinstalled to fix the problem with it.
1. Open Internet Explorer.​
2. Click on Tools and Internet Options.​
3. Click on the Programs tab. (See screenshot below)​
4. Click on the Manage Add-ons button.​
Internet_Options_Programs.jpg

5. Click on a add-on to select it and select Enable. (See screenshot below)​
NOTE: You are trying to figure out which one is bad, so just enable one or couple at a time that you think may be it. Be sure to look in the other Show drop down menu areas.​
A) When the Bad Add-On is Found Select Disable, and click on Delete (IE7) if it is not grayed out to remove it.​
NOTE: If is is grayed out, then see if it is listed in Programs and Features so you can uninstall it.​

6. Click on OK (IE7) or Close (IE8).​
Manage_Add-ons.jpg IE8.jpg

7. Click on OK to confirm changes. (See screenshot below)​
8. Close and reopen IE to apply add-on changes.​
Confirm_Changes.jpg

9. Repeat steps 1 to 8 until you find the bad add-on.​
NOTE: When you find the bad add-on, just disable it again. See if you can Delete it in step 5A. If you cannot Delete it, then see if you can uninstall it in Programs and Features.​
10. When done, do not forget to set all of the IE settings back to the way you want them.​
That's it,
Shawn



Related Tutorials


 
Last edited:

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Brink

Staff member
mvp
Messages
32,202
Location
Oklahoma, USA
#3
Hi iloveth3shotgun,

Have you checked with the DEP setting yet in IE7 from the NOTE at the top of the tutorial? It can cause problems sometimes when it is enabled.

Hope this helps,
Shawn
 

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    Motherboard
    ASUS Maximus X Code Z370
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated
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    3 x 27" Asus VE278Q
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    1920x1080
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    Lumia 1520 phone
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    i7-7500U @ 2.70 GHz
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    16 GB DDR4-2133
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    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

brummyfan

Brummy
Vista Guru
Messages
731
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#4
Thank you Brink for this fabulous Tutorial.
It certainly helped me solve my problem.
 

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Brink

Staff member
mvp
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#5
Your welcome Brummyfan. I'm happy to hear that your problem is fixed.

Shawn
 

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    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
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    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
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    3 x 27" Asus VE278Q
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    1920x1080
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    Other Info
    Logitech Z625 speaker system,
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    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB6190 cable modem,
    APC SMART-UPS RT 1000 XL,
    Lumia 1520 phone
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    Windows 10 Pro
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    HP Envy Y0F94AV
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    i7-7500U @ 2.70 GHz
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Messages
2
#6
Hi, I apologize if this is in the wrong place. But, I am hoping you can help. On a Vista Home Basic computer.

Internet options is not showing in IE or in the control panel.
Typing start > run > inetcpl.cpl with admin priviledges does not open ~ nothing happens at all.

c:\windows\system32\inetcpl.cpl -exists - but will not open.

IE opens and works but there is no commandbar, no menubar - the reg fixes to show or unhide these do not work.

gpedit.msc does not open because its vista home edition

I have read it is not possible to uninstall ie7 on Vista to reinstall it. I am at a loss right now,

How to run the RIES reset of IE7 when you cannot get internet options to open? There must be a command line code to run it - at least I hope there is.
or
how to repair install ie7 on Vista?

Please help I have spent many days researching and trying to fix this. Thank you in advance.
 

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Brink

Staff member
mvp
Messages
32,202
Location
Oklahoma, USA
#7
Hi Just Learning,

Welcome to Vista Forums. :party:

It sounds like you may have more going on than a IE7 problem. I would run a thorough scan for a Virus and for any other malware with your antivirus and anti-spyware programs.

You can try doing a System Restore using a restore point dated before this problem to fix your computer. This tutorial will show you how to if needed.

http://www.vistax64.com/tutorials/76905-system-restore-how.html

Hope this helps,
Shawn
 

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    ASUS Maximus X Code Z370
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    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
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    Other Info
    Logitech Z625 speaker system,
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    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB6190 cable modem,
    APC SMART-UPS RT 1000 XL,
    Lumia 1520 phone
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    i7-7500U @ 2.70 GHz
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    16 GB DDR4-2133
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    NVIDIA GeForce 940MX
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    17.3" UHD IPS touch
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    512 GB M.2 SSD
Messages
2
#8
Thank you for your response.

System restore did not help, there are no viruses or rootkits (scanned with gmer for rootkits)

I am fairly certain its a group policy via the registry that has been placed onto this computer to prevent inetcpl.cpl from opening; however, the usual locations in the registry do not show this.

Thus, I was hoping to find a way to run RIES without using the button in internet options (because it won't open)
hmm, I haven't tried renaming the cpl file and trying to open though. I will let you know if that helps.

Otherwise I am really hoping to find a method to reinstall IE7 on Vista

Thank you again for your reply
 

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Brink

Staff member
mvp
Messages
32,202
Location
Oklahoma, USA
#9
Ok JustLearning, I found this.

Look in the registry at:

HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet Explorer\Restrictions

and

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Internet Explorer\Restrictions

In the right pane of each location, look for NoBrowserOptions. If it is there, then right click on it and click Modify. Type 0 (number zero) and click OK.

Now logoff and logon, or restart the computer to apply the changes.

Hope this helps,
Shawn
 

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    ASUS Maximus X Code Z370
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    PSU
    Seasonic Prime Titanium 850W
    Case
    Corsair Air 740
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    300 Mb/s Download and 30 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Creative F200 webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB6190 cable modem,
    APC SMART-UPS RT 1000 XL,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
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    Conexant ISST Audio
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    17.3" UHD IPS touch
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    3480 x 2160
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    512 GB M.2 SSD

vorlon

New Member
Messages
3
#10
I have The Same Lose Connectivity Problem, but these solution can't solve my problem, i even reinstall 2 time my computer, and lose 1 Serial ready.

DEP = Off
Add-on = off
IE7 = reset
Upgrade To IE8 beta Ready.
the problem is here...
Any Help?
 

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Brink

Staff member
mvp
Messages
32,202
Location
Oklahoma, USA
#11
Hi Vorlon,

Since you already did all of that, the problem may be with your internet connection or network settings. You might check with your internet provider to see if that is the case with their recommended settings.
 

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    ASUS Maximus X Code Z370
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    PSU
    Seasonic Prime Titanium 850W
    Case
    Corsair Air 740
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    300 Mb/s Download and 30 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Creative F200 webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB6190 cable modem,
    APC SMART-UPS RT 1000 XL,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

Brink

Staff member
mvp
Messages
32,202
Location
Oklahoma, USA
#13
Ok Vorlon. I hope it helps you get it sorted out.
 

My Computers

System One System Two

  • Show second system?
    Yes
    Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS Maximus X Code Z370
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    PSU
    Seasonic Prime Titanium 850W
    Case
    Corsair Air 740
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    300 Mb/s Download and 30 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Creative F200 webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB6190 cable modem,
    APC SMART-UPS RT 1000 XL,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

Brink

Staff member
mvp
Messages
32,202
Location
Oklahoma, USA
#15
Your welcome Zillah, and welcome to Vista Forums.

Shawn
 

My Computers

System One System Two

  • Show second system?
    Yes
    Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS Maximus X Code Z370
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    PSU
    Seasonic Prime Titanium 850W
    Case
    Corsair Air 740
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    300 Mb/s Download and 30 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Creative F200 webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB6190 cable modem,
    APC SMART-UPS RT 1000 XL,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD
Messages
3
#16
Hi Brink,
I'm having the same problem that JustLearning is having. I'm trying to do the reg keys that you describe above and I can only get as far as policies. There is no Internet Explorer under either current user or local.

When I run IE it displays a blank page with the url of "runonce".

I can't download Vista sp1 without using IE so I'm going just a little crazy trying to figure this out.
Any help is appreciated.
thanks in advance.
 

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  • Manufacturer/Model
    hp w19b

Brink

Staff member
mvp
Messages
32,202
Location
Oklahoma, USA
#17
Hello Ginger, and welcome to Vista Forums.

Have you already tried doing a System Restore using a restore point dated before this problem?

If you have, check with Method Two in this tutorial below to see if Internet Options is listed (step 9). If you do, then delete it.

http://www.vistax64.com/tutorials/120937-control-panel-hide-icon.html


If that still does not help, then see if adding Internet Options here will.

http://www.vistax64.com/tutorials/120951-control-panel-show-specific-icons-only.html

Hope this helps,
Shawn
 

My Computers

System One System Two

  • Show second system?
    Yes
    Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS Maximus X Code Z370
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    PSU
    Seasonic Prime Titanium 850W
    Case
    Corsair Air 740
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    300 Mb/s Download and 30 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Creative F200 webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB6190 cable modem,
    APC SMART-UPS RT 1000 XL,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

Brink

Staff member
mvp
Messages
32,202
Location
Oklahoma, USA
#19
Your welcome Ginger. I'm happy to hear that is working properly now.

Shawn
 

My Computers

System One System Two

  • Show second system?
    Yes
    Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS Maximus X Code Z370
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    PSU
    Seasonic Prime Titanium 850W
    Case
    Corsair Air 740
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    300 Mb/s Download and 30 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Creative F200 webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB6190 cable modem,
    APC SMART-UPS RT 1000 XL,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

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