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"Java plug-in 10.25.2 is not installed properly. Java plug-in detected JRE collision.

Messages
37
#1
Yesterday when I turned on my computer I received a message inviting me to install a new update to Java (Version 7 Update 25). After doing a precautionary search via Google that this was a legitimate update, I proceeded with the installation process. At the time I was using the Firefox browser (although I also use IE 9). At the end of the process I received a prompt at the bottom of the Firefox browser asking me to install the Java Plug-in. I then visited the "Verify Java Version" page which confirmed that I had the recommended version of Java installed (Version 7 Update 25). As Java recommend that users should uninstall older versions of Java from their computer, I ran the Java Uninstall Tool, but that confirmed that there were no older versions of Java on my computer.

I then opened IE9 but when I went to the same web page to verify my Java version I got a pop-up message saying that"Java plug-in 10.25.2 is not installed properly. Java plug-in detected JRE collision." That was followed by a further pop-up saying "Java Plug-in Warning - Applet(s) in this HMTL page requires a version of Java different from the one the browser is currently using. In order to run the applet(s) in this HTML page a new browser session is required. Close all the Netscape browser sessions and start a new browser session to run the HTML page."

I closed IE9 and reopened it but when I visited the Java verify page I received the same error messages.

I now have a situation where the latest version of Java seems to have been installed on my pc, together with the appropriate plug-in for Firefox. However, the messages I am receiving suggest a conflict which prevents the newly installed version of Java working with IE9. That is despite me having established that there are no earlier Java versions on my computer!

I also am at a loss to understand why when I am using the IE9 browser, I get a message to close Netscape!

Today I now find I have a further problem in that every time I open IE9 or try to open a new tab I get a pop-up from User Account Control inviting me to run ssvagent.exe, When I click on the details it saysC:\Program Files\Java jre1.6.0_07\bin\ssvagent.exe -new-high-regdeployI always choose to cancel rather than run the program. I have done some research and found that lots of people have posted about the same problem and the most common solution given (including by a Microsoft Support Engineer) - see java\jre6\bin\ssvagent.exe error on starting IE - Microsoft Community is to disable ssvagent in Internet Explorer. However, when I go toTools, Manage Add-ons, Enable or Disable Add-ons. I find two Oracle Plug-Ins listed.(Java (tm) Plug-In SSV Helper and Java (tm) Plug-In 2 SSV Helper). Should I disable both, and if I do that does that mean I am disabling Java in IE9? What is the point of installing a Java update which is supposed to provide more security for the program if you then have to disable it?

While I am aware of the importance of keeping Java secure by installing the security updates, I find it very frustrating when one is then presented with these problems when the pc was working perfectly okay before.

Any assistance that anyone can provide would be much appreciated.
 

My Computer

System One

  • Manufacturer/Model
    HP G60-217EM Notebook PC (NP622EA)
    CPU
    AMD Turion X2 Dual-Core Mobile Processor RM-72.210 2-10GHz
    Memory
    2048MB (2x1024 MB)
    Graphics Card(s)
    NVIDA GeForce 8200M

Shadowjk

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Gold Member
Messages
2,180
Location
Northamptonshire, England
#2
Re: "Java plug-in 10.25.2 is not installed properly. Java plug-in detected JRE collis

This seems to be a small bug found with the latest update. Could you please complete the manual uninstall steps listed here - How do I uninstall Java on my Windows computer ?

Upon removal, restart your machine and then download and install java from this link - Download Free Java Software

If for any reason the uninstall or install fails then simply run a system restore on your machine to a data when the problem did not occur. To do so follow this tutorial - http://www.vistax64.com/tutorials/76905-system-restore-how.html

Hope This Helps,
Josh
 

My Computer

System One

  • Manufacturer/Model
    Custom Built
    CPU
    Intel Core i5 2400 @ 3.10GHz
    Motherboard
    Foxconn H67MP-S/-V/H67MP
    Memory
    8.0GB DDR3 @ 665MHz (2GBx4)
    Graphics Card(s)
    AMD HD Radeon 6870
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    SMB1930NW (1440x900@60Hz)
    Screen Resolution
    1280x800
    Hard Drives
    977GB Seagate ST31000524AS ATA Device (SATA) + 250GB WD iSCSI attached Drive
    Case
    Novatech Night
    Mouse
    Dell HID-compliant mouse
    Keyboard
    Standard PS/2 Keyboard
Messages
37
#3
Re: "Java plug-in 10.25.2 is not installed properly. Java plug-in detected JRE collis

Thanks again for your help Josh. I am a little surprised that you are suggesting that I uninstall Java from my pc because, as I explained in my original post, it is working fine in Firefox. I have also verified from the Java website that I have successfully installed the latest version (version 7 update 25) and that I have no earlier versions of Java installed on my computer. I am pretty confident that the message I received inviting me to install the latest update was a legitimate one from Oracle.

Should I try disabling the two versions of SS V Helper first? Or if I do that would it prevent Java from working with IE9? Do you know what the Plug-In SS V Helper is, and why I have two versions listed in my Add-ons.
 

My Computer

System One

  • Manufacturer/Model
    HP G60-217EM Notebook PC (NP622EA)
    CPU
    AMD Turion X2 Dual-Core Mobile Processor RM-72.210 2-10GHz
    Memory
    2048MB (2x1024 MB)
    Graphics Card(s)
    NVIDA GeForce 8200M
Messages
10
#4
Re: "Java plug-in 10.25.2 is not installed properly. Java plug-in detected JRE collis

Josh, (or ??) I have the same problem:sa:. "Cannot uninstall because a Java Plug-in 10.25.2 is not installed properly."
Another problem that comes up is "The feature you are trying to use is on a network resource that is
unavailable." I am not on a network.
Then I get this, "Click OK to try again, or enter an alternate path to folder containing the installation package jre 1.7.0._21-c.msi in the box below." I ran a search and there is no file by that name on my computer. It was like something deleted that file and now I cannot install or uninstall.
This is really frustrating to say the least. I have done so many restores that I don't have any hopes. I have gone clear to the beginning of my restores with no success.
If it would help I get this information: Java Standard Edition Version 7 Update 17 (build jre 1.7.0._17-b02)
Any HELP will sure be appreciated!:D
 

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Shadowjk

Network Enthusiast
Vista Guru
Gold Member
Messages
2,180
Location
Northamptonshire, England
#5
Re: "Java plug-in 10.25.2 is not installed properly. Java plug-in detected JRE collis

I am asking that you uninstall and then re-install java as it is a possibility that the upgrade process caused issues. In terms of the plugins I would leave it as it was most likely there before the update and did not appear to cause an issue

Josh
 

My Computer

System One

  • Manufacturer/Model
    Custom Built
    CPU
    Intel Core i5 2400 @ 3.10GHz
    Motherboard
    Foxconn H67MP-S/-V/H67MP
    Memory
    8.0GB DDR3 @ 665MHz (2GBx4)
    Graphics Card(s)
    AMD HD Radeon 6870
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    SMB1930NW (1440x900@60Hz)
    Screen Resolution
    1280x800
    Hard Drives
    977GB Seagate ST31000524AS ATA Device (SATA) + 250GB WD iSCSI attached Drive
    Case
    Novatech Night
    Mouse
    Dell HID-compliant mouse
    Keyboard
    Standard PS/2 Keyboard

Shadowjk

Network Enthusiast
Vista Guru
Gold Member
Messages
2,180
Location
Northamptonshire, England
#6
Re: "Java plug-in 10.25.2 is not installed properly. Java plug-in detected JRE collis

Josh, (or ??) I have the same problem:sa:. "Cannot uninstall because a Java Plug-in 10.25.2 is not installed properly."
Another problem that comes up is "The feature you are trying to use is on a network resource that is
unavailable." I am not on a network.
Then I get this, "Click OK to try again, or enter an alternate path to folder containing the installation package jre 1.7.0._21-c.msi in the box below." I ran a search and there is no file by that name on my computer. It was like something deleted that file and now I cannot install or uninstall.
This is really frustrating to say the least. I have done so many restores that I don't have any hopes. I have gone clear to the beginning of my restores with no success.
If it would help I get this information: Java Standard Edition Version 7 Update 17 (build jre 1.7.0._17-b02)
Any HELP will sure be appreciated!:D

Please start a new thread of your own here. This will give you a more focused help and removes confusion between two different problems

Many Thanks,
Josh
 

My Computer

System One

  • Manufacturer/Model
    Custom Built
    CPU
    Intel Core i5 2400 @ 3.10GHz
    Motherboard
    Foxconn H67MP-S/-V/H67MP
    Memory
    8.0GB DDR3 @ 665MHz (2GBx4)
    Graphics Card(s)
    AMD HD Radeon 6870
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    SMB1930NW (1440x900@60Hz)
    Screen Resolution
    1280x800
    Hard Drives
    977GB Seagate ST31000524AS ATA Device (SATA) + 250GB WD iSCSI attached Drive
    Case
    Novatech Night
    Mouse
    Dell HID-compliant mouse
    Keyboard
    Standard PS/2 Keyboard
Messages
10
#7
Re: "Java plug-in 10.25.2 is not installed properly. Java plug-in detected JRE collis

I forgot to explain that I am using IE 9. I didn't want to upgrade but one of the programs, (I believe it was Java) that stated that Java wouldn't run on my IE 8 which I really liked. BTW, Just like Shadowjk noted, I am not running Netscape but that is what the error box stated that I had. I missed getting the screenshot of that error box. I think there is a problem with Sun Java update and IE 9.
It is really hard when a person is not allowed to Install or Un-Install!
I am going to add some screen shots of my problems in jpg format...
I am wondering if I could go to the registry or to the Java folder and just Delete everything in it? That way at least I wouldn't get the window saying that Java is already installed.

Thanks in advance for any help anyone can give.
 

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Messages
10
#8
Re: "Java plug-in 10.25.2 is not installed properly. Java plug-in detected JRE collis

Josh, I will start a new thread but it sure looks to me that both of us are having the exact same problem.??
 

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Messages
37
#9
Re: "Java plug-in 10.25.2 is not installed properly. Java plug-in detected JRE collis

I am asking that you uninstall and then re-install java as it is a possibility that the upgrade process caused issues. In terms of the plugins I would leave it as it was most likely there before the update and did not appear to cause an issue

Josh
Thanks for the clarification Josh. If I uninstall Java, I presume that process will also remove the Plug-Ins? Do you know what the Plug-In SS V Helper is, and why I have two versions listed in my Add-ons?
 

My Computer

System One

  • Manufacturer/Model
    HP G60-217EM Notebook PC (NP622EA)
    CPU
    AMD Turion X2 Dual-Core Mobile Processor RM-72.210 2-10GHz
    Memory
    2048MB (2x1024 MB)
    Graphics Card(s)
    NVIDA GeForce 8200M

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