Solved KB2503658 Failure to Install-- WindowsUpdate_80070020

[FSNx28]

Not sure why this update is failing to install. This is a Dell Inspiron 1525 with OEM installation. SP2 Vista Home Basic. Not sure what other process is in use. No known viruses (verified with multiple AV units), have done clean boot, windows update readiness tool, still failures. All other updates successfully installed even SP2, IE9, etc etc.

Any insight is greatly appreciated.

 

[kesume]

Hi welcome to the forum. Sorry to hear your'e having problems with an update.
I have included a couple of links that may be of some assistance to you:-

How to troubleshoot common Windows Update, Microsoft Update, and Windows Server Update Services installation issues
How To Fix 80070020 Error?
Hope they can help.
Please let us know how you get on.
Thank you.

 

[FSNx28]

links were of no help

Here's the update log:

2011-04-18 13:42:36:303 1216 f50 Agent ** END ** Agent: Finding updates [CallerId = wusa]
2011-04-18 13:42:36:303 1216 f50 Agent *************
2011-04-18 13:42:36:305 3568 848 COMAPI >>-- RESUMED -- COMAPI: Search [ClientId = wusa]
2011-04-18 13:42:36:324 3568 848 COMAPI - Updates found = 1
2011-04-18 13:42:36:324 3568 848 COMAPI ---------
2011-04-18 13:42:36:324 3568 848 COMAPI -- END -- COMAPI: Search [ClientId = wusa]
2011-04-18 13:42:36:324 3568 848 COMAPI -------------
2011-04-18 13:42:38:752 1216 e94 DnldMgr *********** DnldMgr: Copy update to cache [UpdateId = {06F194CC-5843-4003-88DF-9AEA91660591}.501] ***********
2011-04-18 13:42:38:752 1216 e94 DnldMgr Asking handler to generate non-range requests.
2011-04-18 13:42:38:753 1216 e94 Handler Generating request for CBS update 06F194CC-5843-4003-88DF-9AEA91660591 in sandbox C:\Windows\SoftwareDistribution\Download\0409fb4cb385f81b5bd579b8c8b6fe76_ctc
2011-04-18 13:42:38:753 1216 e94 Handler Selecting self-contained because update does not have express payload.
2011-04-18 13:42:38:753 1216 e94 Handler Selected payload type is ptSelfContained
2011-04-18 13:42:38:753 1216 e94 Handler Detected download state is dsStart
2011-04-18 13:42:38:753 1216 e94 Handler Adding windows6.0-kb2503658-x86.cab (entire file) to request list.
2011-04-18 13:42:38:754 1216 e94 Handler Request generation for CBS update complete with hr=0x0 and pfResetSandbox=0
2011-04-18 13:42:38:763 1216 e94 Misc Validating signature for C:\Windows\SoftwareDistribution\Download\0409fb4cb385f81b5bd579b8c8b6fe76_ctc\windows6.0-kb2503658-x86.cab:
2011-04-18 13:42:38:787 1216 e94 Misc Microsoft signed: Yes
2011-04-18 13:42:38:788 1216 e94 DnldMgr Asking handler to generate non-range requests.
2011-04-18 13:42:38:788 1216 e94 Handler Generating request for CBS update 06F194CC-5843-4003-88DF-9AEA91660591 in sandbox C:\Windows\SoftwareDistribution\Download\0409fb4cb385f81b5bd579b8c8b6fe76_ctc
2011-04-18 13:42:38:788 1216 e94 Handler Selecting self-contained because update does not have express payload.
2011-04-18 13:42:38:788 1216 e94 Handler Selected payload type is ptSelfContained
2011-04-18 13:42:38:788 1216 e94 Handler Detected download state is dsHavePackage
2011-04-18 13:42:38:789 1216 e94 Handler Request generation for CBS update complete with hr=0x0 and pfResetSandbox=0
2011-04-18 13:42:38:815 3568 bd8 COMAPI -------------
2011-04-18 13:42:38:815 3568 bd8 COMAPI -- START -- COMAPI: Install [ClientId = wusa]
2011-04-18 13:42:38:816 3568 bd8 COMAPI ---------
2011-04-18 13:42:38:816 3568 bd8 COMAPI - Allow source prompts: Yes; Forced: No; Force quiet: No
2011-04-18 13:42:38:816 3568 bd8 COMAPI - Updates in request: 1
2011-04-18 13:42:38:816 3568 bd8 COMAPI - ServiceID = {66682469-BB86-45B6-9209-1776926FD90D} Third party service
2011-04-18 13:42:38:820 3568 bd8 COMAPI - Updates to install = 1
2011-04-18 13:42:38:820 1216 b0 Agent *************
2011-04-18 13:42:38:820 3568 bd8 COMAPI <<-- SUBMITTED -- COMAPI: Install [ClientId = wusa]
2011-04-18 13:42:38:820 1216 b0 Agent ** START ** Agent: Installing updates [CallerId = wusa]
2011-04-18 13:42:38:820 1216 b0 Agent *********
2011-04-18 13:42:38:820 1216 b0 Agent * Updates to install = 1
2011-04-18 13:42:39:056 1216 b0 Agent * Title = Security Update for Windows (KB2503658)
2011-04-18 13:42:39:056 1216 b0 Agent * UpdateId = {D8531BC9-9813-4BC4-AA5E-8667EC7C164E}.501
2011-04-18 13:42:39:056 1216 b0 Agent * Bundles 1 updates:
2011-04-18 13:42:39:056 1216 b0 Agent * {06F194CC-5843-4003-88DF-9AEA91660591}.501
2011-04-18 13:42:48:663 1216 b0 Handler Attempting to create remote handler process as MANDI-PC\Mandy in session 1
2011-04-18 13:42:48:760 1216 b0 DnldMgr Preparing update for install, updateId = {06F194CC-5843-4003-88DF-9AEA91660591}.501.
2011-04-18 13:42:48:765 2760 820 Misc =========== Logging initialized (build: 7.4.7600.226, tz: -0400) ===========
2011-04-18 13:42:48:765 2760 820 Misc = Process: C:\Windows\system32\wuauclt.exe
2011-04-18 13:42:48:765 2760 820 Misc = Module: C:\Windows\system32\wuaueng.dll
2011-04-18 13:42:48:762 2760 820 Handler :::::::::::::
2011-04-18 13:42:48:765 2760 820 Handler :: START :: Handler: CBS Install
2011-04-18 13:42:48:765 2760 820 Handler :::::::::
2011-04-18 13:42:48:770 2760 820 Handler Starting install of CBS update 06F194CC-5843-4003-88DF-9AEA91660591
2011-04-18 13:42:48:775 2760 820 Handler CBS package identity: Package_for_KB2503658~31bf3856ad364e35~x86~~6.0.1.1
2011-04-18 13:42:48:779 2760 820 Handler Installing self-contained with source=C:\Windows\SoftwareDistribution\Download\0409fb4cb385f81b5bd579b8c8b6fe76\windows6.0-kb2503658-x86.cab, workingdir=C:\Windows\SoftwareDistribution\Download\0409fb4cb385f81b5bd579b8c8b6fe76\inst
2011-04-18 13:42:58:308 2760 5b0 Handler FATAL: CBS called Error with 0x80070020,
2011-04-18 13:42:59:664 2760 820 Handler FATAL: Completed install of CBS update with type=0, requiresReboot=0, installerError=1, hr=0x80070020
2011-04-18 13:42:59:668 2760 820 Handler :::::::::
2011-04-18 13:42:59:668 2760 820 Handler :: END :: Handler: CBS Install
2011-04-18 13:42:59:668 2760 820 Handler :::::::::::::
2011-04-18 13:43:01:987 1216 b0 Agent *********
2011-04-18 13:43:01:987 1216 9e8 AU Triggering Offline detection (non-interactive)
2011-04-18 13:43:01:987 1216 b0 Agent ** END ** Agent: Installing updates [CallerId = wusa]
2011-04-18 13:43:01:988 1216 b0 Agent *************
2011-04-18 13:43:01:987 1216 9e8 AU #############
2011-04-18 13:43:01:988 1216 9e8 AU ## START ## AU: Search for updates
2011-04-18 13:43:01:988 1216 9e8 AU #########
2011-04-18 13:43:01:988 3568 ef8 COMAPI >>-- RESUMED -- COMAPI: Install [ClientId = wusa]
2011-04-18 13:43:01:988 3568 ef8 COMAPI - Install call complete (succeeded = 0, succeeded with errors = 0, failed = 1, unaccounted = 0)
2011-04-18 13:43:01:988 3568 ef8 COMAPI - Reboot required = No

 

[kesume]

Hi, sorry none of the initial suggestions worked.
Did this happen during the time of the monthly releases from microsoft?
We have a number of queries about updates going on in this section @ the moment.
A suggestion to a possible solution for another thread, May be a guide to a solution for you.
Please try the link suggested by our expert NICK ADSL UK for the other update dillema:-
How to troubleshoot Windows Vista and Windows Server 2008 service pack installation issues
Thank you.

 

[t-4-2]

Not sure why this update is failing to install. This is a Dell Inspiron 1525 with OEM installation. SP2 Vista Home Basic. Not sure what other process is in use. No known viruses (verified with multiple AV units), have done clean boot, windows update readiness tool, still failures. All other updates successfully installed even SP2, IE9, etc etc.

Any insight is greatly appreciated.

At the risk of being redundant, here is the Windows tutorial :

Windows Update error 80070020
Windows Update error 80070020

 

[FSNx28]

I did try a clean boot and it failed. I can check again incase I forgot to check a setting. I thought you couldn't run windows update from safe mode? Unless I forget to run with networking, last time I tried it said the WU service couldn't be started in safe mode.

This update has failed since I retrieved it the other day. Girl who had it, never updates it, and hasn't used it in awhile since the power jack needed replacing. I don't hand people back PC's without cleaning them up, so I noticed this failed update after starting them.

 

[FSNx28]

can't run WU in safe mode, unless there's some trick

 

[t-4-2]

can't run WU in safe mode, unless there's some trick

I have not forgotten you.

But I am having family issues right now. I have to bow out.

I am sure Windows Updates experts will help you out.

Good luck.

 

[kesume]

Hi,
Indeed not, the point of the "clean boot' is it helps to eliminate software conflicts.
Trying to put things back in order. After a clean boot , restarting & back into normal mode sometimes the update will install.
Have you followed all the suggestions in the above links? Have you tried each section of preparation for installing the update?
Post back with the results.

 

[tom982]

Sorry to interrupt your wonderful advice Keith, but can I suggest that you try Resetting Windows Update Components?

Don't worry about all of the manual steps, just run the Fix It tool by clicking on the button:

(Sorry there's two buttons, that's the image on the server!)

Tom

 

[FSNx28]

yes reset windows updates components even using the aggressive setting, nothing.

 

[tom982]

How about trying to download the update manually?

Download details: Security Update for Windows 7 for x64-based Systems (KB2503658)

Tom

 

[FSNx28]

Yes I've been trying to do it that most of the time, then switching back to the updater

 

[tom982]

I've got an idea but I need to check the viability of it with a user. He's not online at the moment so I'll leave him a message and I'll get back to you when I have a reply

Tom

 

[FSNx28]

okay thanks. Technically I solved the issue today by reformating, but if there's something to try next time, I'm all ears.

 

[tom982]

Glad to hear you've resolved the problem I've let the other member know and hopefully he'll get back to us soon!

Tom