Limited or no connectivity vista laptop


New Member

Since my Vista was updated i.e. installed service pack 1 some issues with the quick launch internet icon started plus the network map disapeared. But i still had internet so i was not bothered. But 3 days ago my internet suddenly stopped and shows limited or no connectivity. I tried to run any troubleshooting possible to see and fix the problem but with no result. I read here in the forum some suggestions in dealing with this kind of problem but i dont understand a thing of what i read. Is it possible to help me to solve the problem step by step since i am not someone who is aware with computers.

Thanks in advance.

My Computer

Joan Archer

Cross Stitch Queen
Vista Guru
You'll have to give the experts here more info if you want them to help, how do you connect to the internet, what browser do you use on what type of machine, laptop or desktop. ?

Just what troubleshooting steps have you taken and did you get any errors when trying them, if yes what were they.? Do you have anti virus software installed and what is it, what firewall do you run ?

A lot of questions I know but the more information you give the better it will be to get you answers that will help you. ;)

My Computer

System One

  • Operating System
    Windows 10 Home
    HP Envy x360 Convertible 15-bq0xx
    AMD A9 Stoney Ridge Technology
    HP 8312 (Socket FP4)
    8.00GB Dual-Channel Unknown (?-0-0-0)
    Graphics Card(s)
    Generic PnP Monitor ([email protected]) 512MB ATI AMD Radeon R5
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Aud
    Monitor(s) Displays
    Generic PnP Monitor on AMD Radeon R5 Graphics
    Screen Resolution
    1920 x 1080
    Hard Drives
    119GB SanDisk SD8SN8U-128G-1006 (SSD)
    931GB Hitachi HGST HTS721010A9E630 (SATA
    Microsoft Optical Wheel Mouse
    Standard PS/2 Keyboard
    Internet Speed
    62.86Mbps down 18.19Mbps up
    Other Info
    EPSON78D0CF (XP-332 335 Series) (Default Printer)


New Member
Unplug your router and modem. Plug them back in. Turn on your computer. Update your NIC driver. Turn off the firewall.

My Computer

System One

  • CPU
    pair of Intel E5430 quad core 2.66 GHz Xeons
    Supermicro X7DWA-N server board
    16GB DDR667
    Graphics Card(s)
    eVGA 8800 GTS 640 MB video card
    Hard Drives