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media center crash

media center shuts down as soon as i start the video library. the message, 2 choices "check online for a solution or close program". no solution ever returns. the details of the error:
Problem signature:
Problem Event Name: APPCRASH
Application Name: ehshell.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549b55e
Fault Module Name: StackHash_d6a6
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: c0000374
Exception Offset: 000b015d
OS Version: 6.0.6001.
Locale ID: 1033
Additional Information 1: d6a6
Additional Information 2: 29cdb5a1168a70502f6114e718420fd4
Additional Information 3: 9c10
Additional Information 4: 75a1a7da2d09430a91a5aea1fbdce4b0

im new to all of this so i hope i did this right. thank you for your help.