Need help

Generally this problem happens with MS office. Lots of person suffering through this problem, but fixing this problem varries upon computer to computer. So can't say that if a particular system is fixed by one method another would be with the similar solution.

by the way i will ask other expert to see your problem. just have patience and wait.
 

My Computer

System One

  • Manufacturer/Model
    HP dv2519tu pavillion Laptop
    CPU
    1.50 GHz
    Motherboard
    Winstron
    Memory
    2.5 gig RAM
    Graphics card(s)
    intel onboard
    Sound Card
    Conexant HD Smart Audio HD2
    Monitor(s) Displays
    HP Brightview Display
    Screen Resolution
    1280X800
    Hard Drives
    SATA - 160 + 500 GB
    PSU
    HP
    Case
    HP Laptop
    Cooling
    Air
    Mouse
    HP
    Keyboard
    HP Laptop
    Internet Speed
    4 MB/SEC-Download, 2 MB/SEC-Upload
Hello Arvinwebb good advice.

I think you should run a full up-dated virus scan using your security.

I would download and run a full scan using malwarebytes, free version heres the link, so we can rule out those possibilitys.

Malwarebytes

Have you tried to do a sfc scan by using the forum tutorial if not would ask that you do that, I will send you the tutorial.

http://www.vistax64.com/tutorials/66978-system-files-sfc-command.html

If you are able to do this scan, after the scan is done if there are any erros then run the scan 3 mores times as it repairs more each time it is run...
 

My Computer

System One

  • Manufacturer/Model
    a6530f Desktop
    CPU
    HP-PAVILION
    Motherboard
    M2N68-LA (Narra3)
    Memory
    8 Gigs of Ram/DDR2 PC2-6400 MB/sec
    Graphics card(s)
    NVIDIA GeForce 6150SE nForce 430
    Sound Card
    Intergrated Realtex ALC888S Audio
    Monitor(s) Displays
    LG W40 series widescreen
    Screen Resolution
    1600 X 900
    Hard Drives
    1 640 GB Sata transfer rating: 3.0 Gb/sec speed: 7200 RPM
    PSU
    300W
    Case
    Mid-Size ATX
    Mouse
    Microsoft Wireless Mouse 5000
    Keyboard
    HP Multimedia Keyboard
    Other Info
    Processor: AMD Phenom X3 8450 Operating speed: Up to 2.1 GHz, Number of cores: 3, Socket: AM2+, Bus speed: 3600 MHz HT3 (clocked down to 2000 MHz) Modem: 56K WinModem/ Supermulti: 16X DVD(+/-)R/RW 12X Ram (+/-)R DL Lightscribe SATA Drive Menory Card Reader: 15-in-1 Multimedia Card Reader Media Drive
Hello ,

Just go to the event viewer and open this error and post here a full copy of the error, so we can see what else is there.

To open Event viewer- open Control Panel - then click Administrative Tools - and select Event Viewer from there.
 

My Computer

System One

  • Manufacturer/Model
    HP dv2519tu pavillion Laptop
    CPU
    1.50 GHz
    Motherboard
    Winstron
    Memory
    2.5 gig RAM
    Graphics card(s)
    intel onboard
    Sound Card
    Conexant HD Smart Audio HD2
    Monitor(s) Displays
    HP Brightview Display
    Screen Resolution
    1280X800
    Hard Drives
    SATA - 160 + 500 GB
    PSU
    HP
    Case
    HP Laptop
    Cooling
    Air
    Mouse
    HP
    Keyboard
    HP Laptop
    Internet Speed
    4 MB/SEC-Download, 2 MB/SEC-Upload
Arvinwebb said:
Hello ,

Just go to the event viewer and open this error and post here a full copy of the error, so we can see what else is there.

To open Event viewer- open Control Panel - then click Administrative Tools - and select Event Viewer from there.
Click to expand...
1.
Log Name: Application
Source: MsiInstaller
Date: 4/14/2011 8:58:53 AM
Event ID: 11729
Task Category: None
Level: Information
Keywords: Classic
User: SOUSSHERPA\Soussherpa
Computer: Soussherpa
Description:
Product: EZXCocktail -- Configuration failed.
Event Xml:
<Event xmlns="Error">
<System>
<Provider Name="MsiInstaller" />
<EventID Qualifiers="0">11729</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-04-14T12:58:53.000Z" />
<EventRecordID>86764</EventRecordID>
<Channel>Application</Channel>
<Computer>Soussherpa</Computer>
<Security UserID="S-1-5-21-1529617188-141567142-2727616262-1000" />
</System>
<EventData>
<Data>Product: EZXCocktail -- Configuration failed.</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>7B31343735363746302D383537352D344245302D423542332D3632373036433637464135417D</Binary>
</EventData>
</Event>







2.
Log Name: Application
Source: MsiInstaller
Date: 4/14/2011 8:58:53 AM
Event ID: 1035
Task Category: None
Level: Information
Keywords: Classic
User: SOUSSHERPA\Soussherpa
Computer: Soussherpa
Description:
Windows Installer reconfigured the product. Product Name: EZXCocktail. Product Version: 1.2.4. Product Language: 1033. Reconfiguration success or error status: 1603.
Event Xml:
<Event xmlns="Error">
<System>
<Provider Name="MsiInstaller" />
<EventID Qualifiers="0">1035</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-04-14T12:58:53.000Z" />
<EventRecordID>86765</EventRecordID>
<Channel>Application</Channel>
<Computer>Soussherpa</Computer>
<Security UserID="S-1-5-21-1529617188-141567142-2727616262-1000" />
</System>
<EventData>
<Data>EZXCocktail</Data>
<Data>1.2.4</Data>
<Data>1033</Data>
<Data>1603</Data>
<Data>(NULL)</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>7B31343735363746302D383537352D344245302D423542332D3632373036433637464135417D</Binary>
</EventData>
</Event>

3.

Log Name: Application
Source: MsiInstaller
Date: 4/14/2011 8:58:51 AM
Event ID: 11402
Task Category: None
Level: Error
Keywords: Classic
User: SOUSSHERPA\Soussherpa
Computer: Soussherpa
Description:
Product: EZXCocktail -- Error 1402.Could not open key: UNKNOWN\Components\CFBD0BE63D8C9F4081BCACEAC826851C\0F76574157580EB45B3B2607C676AFA5. System error 5. Verify that you have sufficient access to that key, or contact your support personnel.
Event Xml:
<Event xmlns="Error">
<System>
<Provider Name="MsiInstaller" />
<EventID Qualifiers="0">11402</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-04-14T12:58:51.000Z" />
<EventRecordID>86761</EventRecordID>
<Channel>Application</Channel>
<Computer>Soussherpa</Computer>
<Security UserID="S-1-5-21-1529617188-141567142-2727616262-1000" />
</System>
<EventData>
<Data>Product: EZXCocktail -- Error 1402.Could not open key: UNKNOWN\Components\CFBD0BE63D8C9F4081BCACEAC826851C\0F76574157580EB45B3B2607C676AFA5. System error 5. Verify that you have sufficient access to that key, or contact your support personnel.</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>7B31343735363746302D383537352D344245302D423542332D3632373036433637464135417D</Binary>
</EventData>
</Event>

I think these are right.

This software has an authorization code (which I have, I have all the numbers required). I think that what might be at the bottom of this.
 

My Computer

System One

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