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"new" computer with hidden user acct - how to get rid of it?

wccook77

New Member
Messages
2
Location
San Antonio, TX
#1
I have a problem -- just bought a computer at SAM's Club, an HP with Windows Vista Home Premium, fresh out of the box, but when I got it home and set it all up and loaded on data from an old computer I found out it had what I believe is a hidden user account already on it. There was an email account for "Bill" somebody (I deleted that email acct and set up a new one for my wife - it's her computer), and when I try to link to this computer from mine using Windows Explorer, looking at her computer on the Network, instead of seeing the account I set up for "Julie" I still see the files listed under the user "Bill". I'm worried this guy set up some secret way to access the computer. I think probably not, but I don't know.

And, even if not, I'd like to delete the "Bill" account.

2 questions ... 1) should I return this computer? Am I in danger of someone having left some kind of "backdoor" to get into the computer?

2) If not, how do I get rid of the hidden "Bill" user account?

Thanks so much !!

Warren
 

My Computer

Fumz

Buggin
Vista Guru
Messages
878
Location
California
#2
I'd be more pissed someone tried to pawn off a used machine as new more so than anything else. Just on principle I'd return it. Are you sure you didn't get a refurbished machine?
 

My Computer

System One

  • Manufacturer/Model
    Fumz' Flux-Capacitor
    CPU
    E8400
    Motherboard
    DFI LP DK P35-T2RS
    Memory
    4GB G.Skill PC-1066
    Graphics Card(s)
    eVGA 8800 GTS
    Sound Card
    X-Fi XtremeGamer
    Monitor(s) Displays
    Samsung 226BW
    Screen Resolution
    1680x1050
    Hard Drives
    500GB W.D. RE2 Primary
    1TB W.D. Caviar GP WD10EACS
    PSU
    PC Power & Cooling Silencer 610
    Case
    Lian Li Lancool K62
    Cooling
    Thermalright Ultima-90/S-Flex 120mm
    Mouse
    Logitech G5
    Keyboard
    MS Natural Elite 4000 Ergonomic
    Internet Speed
    2.5MB/430
    Other Info
    D-Link DGL 4500

Brink

Staff member
mvp
Messages
32,202
Location
Oklahoma, USA
#3
Hi Warren, and welcome to Vista Forums.

Unless you knew you bought a refurbished computer, then I would returrn it as well as Fumz suggested.

Otherwise, you might consider doing a clean reinstall of Vista to be safe. There's no telling what else may be on there that you do not know about yet.

Shawn
 

My Computers

System One System Two

  • Show second system?
    Yes
    Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS Maximus X Code Z370
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    PSU
    Seasonic Prime Titanium 850W
    Case
    Corsair Air 740
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    300 Mb/s Download and 30 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Creative F200 webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB6190 cable modem,
    APC SMART-UPS RT 1000 XL,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

wccook77

New Member
Messages
2
Location
San Antonio, TX
#4
Thanks, guys, for your input. I felt that way, too, but I was hoping to avoid all the time/energy of bringing the computer up, installing software, creating network, shortcuts, installing printer, adding data, and whatever else I had to do to get it ready for use. I wouldn't know how to do a clean install of Vista Home Premium and don't think I have a full copy of it anyway. So I guess I'll have to jump in and re-do the whole shebang !!

I appreciate your thoughts. -- Warren
 

My Computer

Brink

Staff member
mvp
Messages
32,202
Location
Oklahoma, USA
#5
Your welcome Warren. Since it was their mistake, make sure they fix it for you for free.
 

My Computers

System One System Two

  • Show second system?
    Yes
    Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS Maximus X Code Z370
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    PSU
    Seasonic Prime Titanium 850W
    Case
    Corsair Air 740
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    300 Mb/s Download and 30 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Creative F200 webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB6190 cable modem,
    APC SMART-UPS RT 1000 XL,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

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