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Solved No Internet Connection - Only Limited Access

#1
My daughter has a Compaq Presario laptop with Windows Vista Home Basic 32-bit. Our internet was restored this morning by our ISP after storms this weekend. We have three other laptops in the house, and they all operate Windows 7. The computers with 7 on them connected to the router and the internet just fine. The Compaq will only connect to the network with limited access, no internet. We have run all of the troubleshooting and help. We have rebooted the modem twice. The computer will not connect past the router wirelessly. We connected the computer to the router with the ethernet cord, and everything connected fine. Could something have happened to the network adapter in the computer during the storm? Is there something to update? Is there an update to remove? Please help. This is very irritating and time-consuming.
 
Last edited by a moderator:

My Computer

System One

  • Manufacturer/Model
    Compaq Presario CQ60

tom982

٩(͡๏̯͡๏)۶
Vista Guru
Gold Member
#2
Hello bhostetter and welcome to the forums :party:

Can you do the following for me please:

IPCONFIG

1. Open the start menu
2. In the search box, type cmd
3. Right click on cmd and select Run as administrator
4. When command prompt opens, type:

ipconfig /all

Note   Note
There's a space between the ipconfig and the /all


Then take a few screenshots of the displayed information and attach them with your next post


Device Manager

1. Open the start menu
2. In the search box, type Device Manager and open it
3. Expand the Network adapters category and you should see an entry along the lines of this:

Intel(R) PRO/Wireless 3945ABG Network Connection

4. Right click on it and select Update Driver Software...


Tom
 

My Computer

System One

  • Manufacturer/Model
    Build #1
    CPU
    Intel Core i7 3770K @4.4GHz
    Motherboard
    ASUS P8Z77-V PRO
    Memory
    Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
    Graphics Card(s)
    Gigabyte Radeon HD 7850 (2GB GDDR5)
    Sound Card
    Integrated on motherboard
    Monitor(s) Displays
    23" LG LCD/LED IPS
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung EVO 128GB SSD
    Seagate Barracuda 2TB 7200rpm
    2x500GB Seagate FreeAgent 5400rpm
    PSU
    Corsair TX650W V2 (80+ Bronze)
    Case
    NZXT Phantom 410
    Cooling
    Corsair H100 Water Cooler, 1x140mm and 1x120mm stock fans
    Mouse
    Microsoft Desktop 2000 Wireless Mouse
    Keyboard
    Microsoft Desktop 2000 Wireless Keyboard
    Internet Speed
    95 Mb/s Download 70 Mb/s Upload

tom982

٩(͡๏̯͡๏)۶
Vista Guru
Gold Member
#3
And also, run this batch file on her computer

Tom
 

My Computer

System One

  • Manufacturer/Model
    Build #1
    CPU
    Intel Core i7 3770K @4.4GHz
    Motherboard
    ASUS P8Z77-V PRO
    Memory
    Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
    Graphics Card(s)
    Gigabyte Radeon HD 7850 (2GB GDDR5)
    Sound Card
    Integrated on motherboard
    Monitor(s) Displays
    23" LG LCD/LED IPS
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung EVO 128GB SSD
    Seagate Barracuda 2TB 7200rpm
    2x500GB Seagate FreeAgent 5400rpm
    PSU
    Corsair TX650W V2 (80+ Bronze)
    Case
    NZXT Phantom 410
    Cooling
    Corsair H100 Water Cooler, 1x140mm and 1x120mm stock fans
    Mouse
    Microsoft Desktop 2000 Wireless Mouse
    Keyboard
    Microsoft Desktop 2000 Wireless Keyboard
    Internet Speed
    95 Mb/s Download 70 Mb/s Upload
#4
It has been fixed. When the cable company came out on Monday, they configured the router only for the newer computers. They set if for a WPA2 instead of a WEP. They fixed it last night. Thanks though.
 

My Computer

System One

  • Manufacturer/Model
    Compaq Presario CQ60

tom982

٩(͡๏̯͡๏)۶
Vista Guru
Gold Member
#5
Glad to hear that the problem has been resolved :)

Tom
 

My Computer

System One

  • Manufacturer/Model
    Build #1
    CPU
    Intel Core i7 3770K @4.4GHz
    Motherboard
    ASUS P8Z77-V PRO
    Memory
    Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
    Graphics Card(s)
    Gigabyte Radeon HD 7850 (2GB GDDR5)
    Sound Card
    Integrated on motherboard
    Monitor(s) Displays
    23" LG LCD/LED IPS
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung EVO 128GB SSD
    Seagate Barracuda 2TB 7200rpm
    2x500GB Seagate FreeAgent 5400rpm
    PSU
    Corsair TX650W V2 (80+ Bronze)
    Case
    NZXT Phantom 410
    Cooling
    Corsair H100 Water Cooler, 1x140mm and 1x120mm stock fans
    Mouse
    Microsoft Desktop 2000 Wireless Mouse
    Keyboard
    Microsoft Desktop 2000 Wireless Keyboard
    Internet Speed
    95 Mb/s Download 70 Mb/s Upload
#6
I have almost same issue. Tried to print a coupon the other day, action started a download of a coupon printer program, that Vista tried to stop. I hurriedly agreed to the selection to stop web access or something like that. Now, I cannot access my internet, which is via AT&T aircard in a modem. It comes up Limited connectivity. I tried to restore system back a day, but that does not help. Any ideas?
 

My Computer