No Internet Connection

[kkmrad94]

Sadly it seems to be a popular problem. I'm kind of computer illiterate so bare with me here. (:

I've done the whole reset your router, computer and check your cords. I cannot get a connection with a cord or via wireless. This is my favorite screen to stare at and the one that is always the same result. My computer is pretty out of date since I haven't been able to connect to the internet for a while now.

I went into the command prompt and tried "flushing and resetting" but that didn't work. Any help is appreciated.

Thanks,

 

[Shadowjk]

Can you please follow the first section of this post and upload your IPconfig settings. This will greatly help us in determining what the possible cause may be.

http://www.vistax64.com/network-sharing/284688-network-posting-tips.html

Do any other devices on the network suffer a similar issue?

Many Thanks,
Josh

 

[kkmrad94]

This is the only device that has any problems with the internet. We have several other computers, kindles, ipods and phones that have no problem connecting.

 

[Shadowjk]

Your IPconfiguration does not contain the all the information needed. I need to see the IPconfiguration of the Wireless Adapter that is causing issues. You will not be traceable by IP address because you will be using a private IP address stack which is used by millions. It will show me if there is an issue with IP addressing or if there is an issue with a particular application conflict or a different issue.

Until we can see the full output I am unable to help

Josh

 

[kkmrad94]

So is there anything I can do to show you what you need?

 

[Shadowjk]

Type the following in command prompt exactly including any spaces and special characters:

ipconfig /all>%USERPROFILE%\Desktop\ipconfig.txt

Once done you should find a text file called ipconfig on your desktop. Follow this tutorial and upload in your next post for us to be able to see. (OPTION TWO ONLY) - http://www.vistax64.com/tutorials/289032-screenshots-files-upload-post-vista-forums.html

___________________________________

If you get confused just copy and paste the contents of the text file into the reply area and post it

Hope This Helps,
Josh

 

[kkmrad94]

I typed it in and didn't get anything. Not sure why...

I didn't get anything on my desktop either.. ?

 

[kkmrad94]

I attached the same picture instead of posting it in my message. Sorry about that.

 

[Shadowjk]

Do you have any settings that may hide items on the desktop? Do you have a multi-HDD configuration where your files are not stored on C:\ ?



If it isn't there then Click Start> {your username}

From there click on Desktop and see if the file is in there.



Josh

 

[kkmrad94]

The file isn't there. Is doesn't appear to me that I typed anything in wrong..

 

[Shadowjk]

Hmmm... It appears you have entered it correctly...

Forget it, Just type this into command prompt and copy and paste all the output here:

ipconfig /all

Josh

 

[kkmrad94]

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.


C:\Windows\system32>ipconfig /all


Windows IP Configuration


Host Name . . . . . . . . . . . . : KaylaRadosa-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No


Wireless LAN adapter Wireless Network Connection:


Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5007 802.11b/g WiFi Adapter
Physical Address. . . . . . . . . : 00-1F-3A-4F-00-93
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::bc04:fd6f:5284:8817%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.17(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, October 26, 2013 1:32:47 PM
Lease Expires . . . . . . . . . . : Sunday, October 27, 2013 1:32:46 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled


Ethernet adapter Local Area Connection:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-1E-68-29-D6-5E
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


Tunnel adapter Local Area Connection* 7:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{F2BBAA65-68E1-42FD-872F-CFF152E00
E36}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


Tunnel adapter Local Area Connection* 14:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


Tunnel adapter Local Area Connection* 6:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{D476CF13-B2DD-4E14-9C17-36F13BA27
B65}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


Tunnel adapter Local Area Connection* 17:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


C:\Windows\system32>

 

[Shadowjk]

Right, Your wireless connection looks fine to me. Can you please boot your machine into Safe Mode with Networking and test internet connectivity.

Please follow this tutorial (METHOD ONE ONLY) - http://www.vistax64.com/tutorials/123496-safe-mode.html

   Note

Please replace all references of 'Safe Mode' with 'Safe Mode with Networking'

Also temporarily disable any anti-virus and firewall applications when testing internet connectivity as they can interfere with it.

Many Thanks,
Josh

 

[kkmrad94]

I tried this and still get the same error message. I do not have an anti virus or firewall since I reset my computer to factory settings. :/

 

[Shadowjk]

Can you open a command prompt and type the following and then press enter:

ping 192.168.1.1

What are the results?

After that enter this and press enter:

ping 8.8.8.8

What are the results?

Finally enter this and then press enter:

ping www.google.com

Please post all results

Many Thanks,
Josh