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New Member
Spent the last 3 months trying to recoup and recover from a virus. I won't bore you with recounting everything that's been done already.. though it is a lot!
After having a tech look at it, I've decided to restore/reformat. There is a problem.

I don't have installation disc's. So, I want to use Vista's Recovery tools. One of the lasting effects of the original infection is this: When I boot into any Repair mode, I get a log-on screen that consists of a single windows log-on icon. The icon is titled, OTHER USER. When I click on OTHER USER, I'm prompted for a user name and password. Of course, I have no clue as to what that might be. There is no other choice, and no way to exit except to power off my pc.

First, there is no "other user". This is a virus. It is a false "log-on" that merely prevents me from using any repair tools, including recovery. So, no rearranging, disabling, passwording, creating new user acct methods work.

I made a boot disk with repair tools, but have been unable to make it work. For some reason, it does not recognize my Product ID. When I attempt to install without that (which is an option), I get an error message citing a "missing" file.

Google has many many hits for this "other user" virus... but, no solutions.

Do you have any? Pleeeeeeeeeeeeeeeeease ?? :cry:

My Computer

System One

  • Manufacturer/Model
    Dell XPS720
    Intel Core 2 Duo @3.ppGHz
    3 gb
    Graphics Card(s)
    NVIDIA GeForce 8800 GT
    Sound Card
    Sigma Tel HighDefinitionAudio CODEC


Staff member
Vista Guru
Gold Member
Fairfield County, CT
Here is the solution
Once you get a serious virus, there is not way to be 100% certain that its removed unless you format. Most virus are not serious enough or cause enough problems to warrant such a solution.
What you should do to completely remove it and to get working again is to buy, for cost, or borrow a Vista DVD, then with the DVD format. Everything will be gone, including any virus remnants. Then just reintall. You can get a Vista reinstall DVD from your computer manufactuer for about $25.00

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Dell USB 4 button optical
    Dell USB
    Other Info
    DSL provided by ATT

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