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Problem ID1518 when trying to install Silverlight

Messages
18
#1
Dear all,

I learned Silverlight4 was out of date thanks to Secunia. I tried to install version5.

Although version4 has been succesfully uninstalled, I cannot install the 5.

My system cannot accept 64version of Silverlight, it says.

Frequently Asked Questions

But I have a 64 version of Vista, Firefox and Chrome and IE all are perfectly up-to-date.

I therefore wonder: why doesn't it work?

please someone help me...
 

My Computer

System One

  • Manufacturer/Model
    HP
    CPU
    Pentium E220
    Motherboard
    MSI Boston
    Memory
    4096 Mo
    Graphics Card(s)
    HP 2309 sur ATI Radeon HD 4350
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    HP2309v

richc46

Staff member
Vista Guru
Gold Member
Messages
20,105
Location
Fairfield County, CT
#2
Welcome
Lets try the simple things first.
Download and use Ccleaner to get rid of all the remnants.
If that does not work use system restore to put the entire thing back the way it was. Download and use the trial version (for 64 bit) of revno and unistall with that.
Report back
Revo Uninstaller Pro - Uninstall Software, Remove Programs easily
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Messages
18
#3
I cleaned temp programs and registry keys thanks to Cleaner, as the software proposed to me.

I then tried the installation...the same error message occured.

By the way, I can see Silverlight neither in Revo Uninstaller not in Secunia now. So the uninstallation (probably) was a success.

I'm sorry...
 

My Computer

System One

  • Manufacturer/Model
    HP
    CPU
    Pentium E220
    Motherboard
    MSI Boston
    Memory
    4096 Mo
    Graphics Card(s)
    HP 2309 sur ATI Radeon HD 4350
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    HP2309v

richc46

Staff member
Vista Guru
Gold Member
Messages
20,105
Location
Fairfield County, CT
#4
If it does not show there can still be remanants. Re install using System Restore then uninstall with Revo.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Messages
18
#5
Sorry once more...I'm a complete moron, just an accountant.

OK so : how can I restore?
 

My Computer

System One

  • Manufacturer/Model
    HP
    CPU
    Pentium E220
    Motherboard
    MSI Boston
    Memory
    4096 Mo
    Graphics Card(s)
    HP 2309 sur ATI Radeon HD 4350
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    HP2309v

richc46

Staff member
Vista Guru
Gold Member
Messages
20,105
Location
Fairfield County, CT
#6
Hey, Im a Tax Auditor/ Accountant, be nice. Ill get the restore instructions.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

richc46

Staff member
Vista Guru
Gold Member
Messages
20,105
Location
Fairfield County, CT
#7

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Messages
18
#8
Thank you for your help Richard.

I did the System Restauration and re-did the unistallation thanks to Revo - the slowest uninsllation mode amongst the four.
I also went to the Appdata to delete remaining Silverlight files.

But when I try to launch the Silverlight installation it still says me that I cannot install - my system does not take 64bits Silverlight. Is that possible if I have a 64VistaWindows- Family Edition?

Or is this I still have a registry key to delete? Which one?
 

My Computer

System One

  • Manufacturer/Model
    HP
    CPU
    Pentium E220
    Motherboard
    MSI Boston
    Memory
    4096 Mo
    Graphics Card(s)
    HP 2309 sur ATI Radeon HD 4350
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    HP2309v

richc46

Staff member
Vista Guru
Gold Member
Messages
20,105
Location
Fairfield County, CT
#9
OK
Did a quick Google, seems to be a common problem. No answers. See if you can download the 32 bit, and see what happens.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

xraiderv1

crazed pixel artist
Member
Messages
145
Location
I have absolutely no bloody idea...
#10
same problem as above user, where can I grab the 32bit silverlight 5?
 

My Computer

System One

  • Manufacturer/Model
    laptop: hp pavillion dv6-1250us
    CPU
    intel core 2 duo p7350 @2.0ghz 2.0ghz
    Motherboard
    unknown
    Memory
    4gb
    Graphics Card(s)
    intel graphics media acellerator
    Sound Card
    idt pc audio
    Monitor(s) Displays
    inbuilt laptop screen
    Screen Resolution
    1366x768
    Hard Drives
    1@500gb
    Internet Speed
    fios 15/5 lowest level tier.
    Other Info
    browsers:

    mozilla firefox
    google chrome

Lottiemansion

Vista Guru
Gold Member
Messages
1,948
Location
Sheffield
#11

My Computer

System One

  • Manufacturer/Model
    HP-Pavilion m9280.uk-a
    CPU
    2.30 gigahertz AMD Phenom 9600 Quad-Core
    Motherboard
    ASUSTek Computer INC. NARRA3 3.02
    Memory
    3582 Megabytes Usable Installed Memory (4 Gig)
    Graphics Card(s)
    ASUS NVIDIA Geforce GTS450
    Sound Card
    Realtek High Definition 7.1 Audio (HP drivers)
    Monitor(s) Displays
    HP w2408 24.0" (Dual monitor)
    Screen Resolution
    1920 * 1200, 1920 * 1200
    Hard Drives
    3*500 Gigabytes Usable Hard Drive Capacity
    Plus 2x USB (160Gig each) external HDD
    BluRay & DVD Weiters
    HL-DT-ST BD-RE GGW-H20L SCSI CdRom (Bluray RW) Device
    AlViDrv BDDVDROM SCSI CdRom (Blueray) Device
    TSSTcorp CDDVDW TS-H653N SCSI CdRom
    Internet Speed
    40 Meg

xraiderv1

crazed pixel artist
Member
Messages
145
Location
I have absolutely no bloody idea...
#12

My Computer

System One

  • Manufacturer/Model
    laptop: hp pavillion dv6-1250us
    CPU
    intel core 2 duo p7350 @2.0ghz 2.0ghz
    Motherboard
    unknown
    Memory
    4gb
    Graphics Card(s)
    intel graphics media acellerator
    Sound Card
    idt pc audio
    Monitor(s) Displays
    inbuilt laptop screen
    Screen Resolution
    1366x768
    Hard Drives
    1@500gb
    Internet Speed
    fios 15/5 lowest level tier.
    Other Info
    browsers:

    mozilla firefox
    google chrome
Messages
18
#13
Hi

Thanks for the light, it worked, I now have an up-to-date version 5 of Silverlight.

Ellioz
 

My Computer

System One

  • Manufacturer/Model
    HP
    CPU
    Pentium E220
    Motherboard
    MSI Boston
    Memory
    4096 Mo
    Graphics Card(s)
    HP 2309 sur ATI Radeon HD 4350
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    HP2309v

xraiderv1

crazed pixel artist
Member
Messages
145
Location
I have absolutely no bloody idea...
#14
no prob, found that on another thread on the site, figured I'd do my good deed of the year and help.

to the mods/admins, is there any way to get that link to the 32bit silverlight posted somewhere more promanent on the site given the common nature of this problem(namely silverlight 64bit not being compatible with vista64bit)?
 

My Computer

System One

  • Manufacturer/Model
    laptop: hp pavillion dv6-1250us
    CPU
    intel core 2 duo p7350 @2.0ghz 2.0ghz
    Motherboard
    unknown
    Memory
    4gb
    Graphics Card(s)
    intel graphics media acellerator
    Sound Card
    idt pc audio
    Monitor(s) Displays
    inbuilt laptop screen
    Screen Resolution
    1366x768
    Hard Drives
    1@500gb
    Internet Speed
    fios 15/5 lowest level tier.
    Other Info
    browsers:

    mozilla firefox
    google chrome

cjrcl

New Member
Messages
3
#15
been there, tried that.

I did find a workaround after posting my message.

workaround:
http://go.microsoft.com/fwlink/?LinkId=229320

found it here after doing a google search: your operating system does not support the 64-bit setup of silverlight : The Official Microsoft Silverlight.NET Forums

quite vexing, given all I use silverlight for is the xbox website....
The forum link provided is very useful. Indeed the final solution is installing through the extracted msi and msp files from the downloaded End-User Runtime for Windows (64 bit) (http://go.microsoft.com/fwlink/?LinkId=229321 "Silverlight_x64.exe").

The aforementioned windows installer files are "silverlight.msi" and "Silverlight.msp" which you can find in "Silverlight_x64.exe" by using 7-Zip.
 

My Computer

xraiderv1

crazed pixel artist
Member
Messages
145
Location
I have absolutely no bloody idea...
#16
the problem there is that I already tried that and the installer refused to run, hence the workaround I posted after several hours digging.
 

My Computer

System One

  • Manufacturer/Model
    laptop: hp pavillion dv6-1250us
    CPU
    intel core 2 duo p7350 @2.0ghz 2.0ghz
    Motherboard
    unknown
    Memory
    4gb
    Graphics Card(s)
    intel graphics media acellerator
    Sound Card
    idt pc audio
    Monitor(s) Displays
    inbuilt laptop screen
    Screen Resolution
    1366x768
    Hard Drives
    1@500gb
    Internet Speed
    fios 15/5 lowest level tier.
    Other Info
    browsers:

    mozilla firefox
    google chrome

cjrcl

New Member
Messages
3
#17
the problem there is that I already tried that and the installer refused to run, hence the workaround I posted after several hours digging.
However the measurement works for me on my Windows Vista Enterprise x64 where installing from either the downloaded executable or the extracted install.exe fails.
 

My Computer

xraiderv1

crazed pixel artist
Member
Messages
145
Location
I have absolutely no bloody idea...
#18
*shrugs* guess we found two completely seperate solutions to the same problem, lol.
 

My Computer

System One

  • Manufacturer/Model
    laptop: hp pavillion dv6-1250us
    CPU
    intel core 2 duo p7350 @2.0ghz 2.0ghz
    Motherboard
    unknown
    Memory
    4gb
    Graphics Card(s)
    intel graphics media acellerator
    Sound Card
    idt pc audio
    Monitor(s) Displays
    inbuilt laptop screen
    Screen Resolution
    1366x768
    Hard Drives
    1@500gb
    Internet Speed
    fios 15/5 lowest level tier.
    Other Info
    browsers:

    mozilla firefox
    google chrome

cjrcl

New Member
Messages
3
#19
*shrugs* guess we found two completely seperate solutions to the same problem, lol.
Since it is not a clean installation that I have installed and then uninstalled the x86 version of Silverlight beforehand, perhaps fiddling with the x86 one first is a prerequisite. f*ck Microsoft!
 

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