Problem with mail handler default option

way2cheap

New Member
Hi,

I am using a laptop with Win Vista and Outlook 2007. I have set Outlook to the the default mail handler (both in Start/Default Programs and in Tools/Options in Outlook). Yet, when I start Windows Mail and look under its Tools/Options menu, it shows that "this application is the default mail handler"! In other words, both programs seem to treat themselves as the default ones. This is a problem because whenever I try to install the Plaxo Windows toolbar, it adds it to Windows Mail (not Outlook, which is the program I use and want to be the SINGLE default mailer).

Any suggestions for resolving this?

Thanks,
W2C
 

DeXtmL

Project Live Better
Vista Guru
hi,

i don't have this problem. outlook and winmail are just getting along perfectly. maybe the simplest way of trouble is to run a reinstall for outlook2007; that always works.
 

rajinisback

Vista Pro
Hi way2cheap,
Try this: Go to control panel >default program > associate a file type or protocol with a program > find the "mail to" on the list and click the "change program button" and change the protocol to use Outlook instead of Windows Mail.
Raj
 

way2cheap

New Member
rajinisback:

Thanks, but all the proper associations exist in the "default programs" lists. All mail-related extensions are associated with Outllook, yet the problem persists. :(
 

way2cheap

New Member
hi,

i don't have this problem. outlook and winmail are just getting along perfectly. maybe the simplest way of trouble is to run a reinstall for outlook2007; that always works.

I just used the installer to repair it, but it did not make a difference. Thanks!
 

way2cheap

New Member
As I mentioned above, the plaxo installer "seems" to be running fine, but when I open outlook (after the plaxo install), the toolbar appears for a couple of seconds and then it is gone. According to the plaxo log file, it looks like the installer is running into some problems (see below) - any suggestions for fixing this?

Thanks,
W2C
---
Copy of log file:

[PLAXO 01/01 13:07:09 0x095c L3] [comcastInstallCheck] Module name = C:\Users\Nick\Desktop\PlaxoInstall_en.exe
[PLAXO 01/01 13:07:09 0x095c L4] TryDirectory, couldn't create file in dir 'C:\Program Files\Plaxo'.
[PLAXO 01/01 13:07:09 0x095c L4] TryDirectory, couldn't create dir 'C:\Windows\Plaxo', last err is 5.
[PLAXO 01/01 13:07:09 0x095c L4] TryDirectory, couldn't create file in dir 'C:\Program Files\Plaxo'.
[PLAXO 01/01 13:07:09 0x095c L4] TryDirectory, couldn't create dir 'C:\Windows\Plaxo', last err is 5.
[PLAXO 01/01 13:07:09 0x095c L4] [CInstallManager::_run] Creating Plaxo Install Directory: C:\Users\Nick\AppData\Local\Plaxo
[PLAXO 01/01 13:07:09 0x095c L4] *************** [file: C:\Users\Nick\AppData\Local\Plaxo\Pathways.dat] Couldn't open file (and no backup)
[PLAXO 01/01 13:07:09 0x095c L3] BuildChecker=Plaxo Build
[PLAXO 01/01 13:07:12 0x095c L4] [CInstallManager::_run] Plaxo Temp Dir: C:\Users\Nick\AppData\Local\Plaxo\2i4.a02396
[PLAXO 01/01 13:07:12 0x0b4c L4] [CStubWnd::_run]
[PLAXO 01/01 13:07:12 0x0b4c L4] [CStubWnd::CreateChildren] isComcast=0
[PLAXO 01/01 13:07:12 0x095c L4] VerifySinglePackageExists: C:\Users\Nick\AppData\Local\Plaxo\2i4.a02396\instu b_en.cab returning false. Last error: 2
[PLAXO 01/01 13:07:12 0x095c L3] [CInstallManager::ExtractPackages] about to write C:\Users\Nick\AppData\Local\Plaxo\2i4.a02396\instu b_en.cab
[PLAXO 01/01 13:07:12 0x095c L4] [CInstallManager::ExtractPackages] not unpacking msvcp60.cab (file not needed)
[PLAXO 01/01 13:07:12 0x095c L3] [CInstallManager::ExtractPackages] about to write C:\Users\Nick\AppData\Local\Plaxo\2i4.a02396\Plaxo _en.cab
[PLAXO 01/01 13:07:12 0x095c L4] [CInstallManager::ExtractPackages] not unpacking unicodeatl.cab (file not needed)
[PLAXO 01/01 13:07:12 0x095c L3] [CCabFile::CCabFile] packages: 2
[PLAXO 01/01 13:07:12 0x095c L3] [CCabFile::CCabFile] package 0: instub_en.cab
[PLAXO 01/01 13:07:12 0x095c L3] [CCabFile::CCabFile] package 1: Plaxo_en.cab
[PLAXO 01/01 13:07:12 0x095c L3] [CCabFile::CabCountCallback] notification: 16, param1: 1213720, param2: 0
[PLAXO 01/01 13:07:12 0x095c L3] [CCabFile::CabCountCallback] notification: 17, param1: 1213836, param2: 3080216
[PLAXO 01/01 13:07:12 0x095c L3] [CCabFile::CabCountCallback] notification: 17, param1: 1213836, param2: 3080216
[PLAXO 01/01 13:07:12 0x095c L3] [CCabFile::CabCountCallback] notification: 16, param1: 1213720, param2: 0
[PLAXO 01/01 13:07:12 0x095c L3] [CCabFile::CabCountCallback] notification: 17, param1: 1213836, param2: 3080216
[PLAXO 01/01 13:07:12 0x095c L3] [CCabFile::CabCountCallback] notification: 17, param1: 1213836, param2: 3080216
[PLAXO 01/01 13:07:12 0x095c L3] [CCabFile::CabCountCallback] notification: 17, param1: 1213836, param2: 3080216
[PLAXO 01/01 13:07:12 0x095c L3] [CCabFile::CabCountCallback] notification: 17, param1: 1213836, param2: 3080216
[PLAXO 01/01 13:07:12 0x095c L3] [CCabFile::CabCountCallback] notification: 17, param1: 1213836, param2: 3080216
[PLAXO 01/01 13:07:12 0x095c L3] [CCabFile::CabCountCallback] notification: 17, param1: 1213836, param2: 3080216
[PLAXO 01/01 13:07:12 0x095c L3] [CCabFile::CabCountCallback] notification: 17, param1: 1213836, param2: 3080216
[PLAXO 01/01 13:07:12 0x095c L3] [CCabFile::CabCountCallback] notification: 17, param1: 1213836, param2: 3080216
[PLAXO 01/01 13:07:12 0x095c L3] [CCabFile::CabCountCallback] notification: 17, param1: 1213836, param2: 3080216
[PLAXO 01/01 13:07:12 0x095c L3] [CCabFile::CabCountCallback] notification: 17, param1: 1213836, param2: 3080216
[PLAXO 01/01 13:07:12 0x095c L3] [CCabFile::CabCountCallback] notification: 17, param1: 1213836, param2: 3080216
[PLAXO 01/01 13:07:12 0x095c L3] [CCabFile::CabCountCallback] notification: 17, param1: 1213836, param2: 3080216
[PLAXO 01/01 13:07:12 0x095c L3] [CCabFile::CabCountCallback] notification: 17, param1: 1213836, param2: 3080216
[PLAXO 01/01 13:07:12 0x095c L3] [CCabFile::CabCountCallback] notification: 17, param1: 1213836, param2: 3080216
[PLAXO 01/01 13:07:12 0x095c L3] [CCabFile::CabCountCallback] notification: 17, param1: 1213836, param2: 3080216
[PLAXO 01/01 13:07:12 0x095c L3] [CCabFile::CabCountCallback] notification: 17, param1: 1213836, param2: 3080216
[PLAXO 01/01 13:07:12 0x095c L3] Uncompressing packages to dir: 'C:\Users\Nick\AppData\Local\Plaxo\2i4.a02396' (count is 18, and 2 packages).
[PLAXO 01/01 13:07:12 0x095c L3] Extracting to: C:\Users\Nick\AppData\Local\Plaxo\2i4.a02396
[PLAXO 01/01 13:07:12 0x095c L3] Processing cabinet file: C:\Users\Nick\AppData\Local\Plaxo\2i4.a02396\instu b_en.cab.
[PLAXO 01/01 13:07:12 0x095c L3] File in cabnet: PlaxoHelper_en.exe
[PLAXO 01/01 13:07:12 0x095c L3] File in cabnet: InstallStub.exe
[PLAXO 01/01 13:07:12 0x095c L3] Processing cabinet file: C:\Users\Nick\AppData\Local\Plaxo\2i4.a02396\Plaxo _en.cab.
[PLAXO 01/01 13:07:12 0x095c L3] File in cabnet: plx_core.dll
[PLAXO 01/01 13:07:12 0x095c L3] File in cabnet: plx_out.dll
[PLAXO 01/01 13:07:12 0x095c L3] File in cabnet: plx_hook.dll
[PLAXO 01/01 13:07:12 0x095c L3] File in cabnet: plx_exp.dll
[PLAXO 01/01 13:07:12 0x095c L3] File in cabnet: plx_trace.dll
[PLAXO 01/01 13:07:12 0x095c L3] File in cabnet: sml.dll
[PLAXO 01/01 13:07:12 0x095c L3] File in cabnet: plx_sqlite.dll
[PLAXO 01/01 13:07:12 0x095c L3] File in cabnet: lang_en.dll
[PLAXO 01/01 13:07:12 0x095c L3] File in cabnet: uninstall_en.exe
[PLAXO 01/01 13:07:12 0x095c L3] File in cabnet: plx_link.exe
[PLAXO 01/01 13:07:12 0x095c L3] File in cabnet: Plaxo.oft
[PLAXO 01/01 13:07:12 0x095c L3] File in cabnet: PlaxoBirthday.oft
[PLAXO 01/01 13:07:12 0x095c L3] File in cabnet: YourPhoto.gif
[PLAXO 01/01 13:07:12 0x095c L3] File in cabnet: DefaultLogo.gif
[PLAXO 01/01 13:07:12 0x095c L3] File in cabnet: DefaultLogoWhiteBkgnd.gif
[PLAXO 01/01 13:07:12 0x095c L3] File in cabnet: click_to_call.gif
[PLAXO 01/01 13:07:13 0x095c L3] inst dir: 2i4.a02396
[PLAXO 01/01 13:07:13 0x095c L3] Installing to: C:\Users\Nick\AppData\Local\Plaxo\3.7.0.49
[PLAXO 01/01 13:07:14 0x095c L3] Could not write uninstall keys to local machine - using HKCU.
[PLAXO 01/01 13:07:14 0x095c L3] [CStubWnd::ShowSuccessDlg] m_bPromptComcastInstall=0
[PLAXO 01/01 13:07:22 0x0b4c L3] CreateProcess succeeded for C:\PROGRA~1\MICROS~2\Office12\OUTLOOK.EXE.
[PLAXO 01/01 13:07:24 0x0b4c L3] Found app window, (re)start complete.
 
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