problems signing into email account on live mail

yvette88

New Member
Hello!
My mum has got a new computer, and it has Vista on it and therefore has Windows Live Mail. She is used to outlook express and I just check my emails from a website rather than a programme like this, so i am not accustom to them. Live Mail will not let her sign in to her account. It says the email or password is incorrect. Both are correct as they will work on the website. I have checked all the property setting and they are correct and even tried setting the incoming settings to private as suggested on the website. I have now noticed it will send emails if i go to start then hover over windows live mail, then select send new message. This will send a message from her email. Yet when Live Mail is opened up it and send and receive pressed it says password/email incorrect.
Any suggestions please.
Best Wishes
Yvette
 
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