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Remote Assistance

I'm new to VISTA and have never used Remote Assistance until now. I am trying to connect with a VISTA user on his wireless laptop. I followed all of the directions here (http://www.vistax64.com/tutorials/116361-remote-assistance.html) but cannot connect. His screen shows "waiting for connection" and my screen shows that I am unable to connect because the user may not be on (he is). Is there something special I should know about connecting to a wireless laptop, firewall, router, etc.?

My Computer