Shutdown LOCK- stuck and can't access to unlock

novice_51

New Member
I was trying to help a friend w/ his laptop w/ Vista (which I have not used before) and when we shut it down, I accidently hit the LOCK icon and closed the lid. When he tried to restart, the system appears to come back up, but then the screen goes black. I tried CTL-ALT-DEL, but nothing happened, still black screen, but there is lots of disk activity going on. We did a hard shutdown (holding power button down) and rebooted, getting an error screen and then booting in safe mode. Can do that, but don't know what to modifiy or try and change. He says he never created a password, has only one account on the computer which is an administrator account. When we reboot into std OS, same old thing, black screen after just a flash of the main screen. HELP????
 

My Computer

amplid

Vlaming
Power User

My Computer

System One

  • CPU
    Intel Q9550 @ 3.2 GHz (for now)
    Motherboard
    Asus ROG Striker 2 Extreme
    Memory
    2 x 2Gb Patriot DDR3
    Graphics Card(s)
    XFX GeForce 9800 GTX+
    Sound Card
    Creative Supreme FX 2
    Monitor(s) Displays
    Neovo F417 17''
    Screen Resolution
    1280x1024
    Hard Drives
    Samsung SP2504C SATA 7200rpm
    PSU
    Pc Power & Cooling 750
    Case
    Coolermaster CM 690
    Cooling
    6 120mm's, Xigmatek HDT 1283 with crossbow backplate
    Mouse
    Logitech Cordless Trackman Wheel
    Keyboard
    Logitech G11
    Internet Speed
    ~1000 Kb/sec

roy69

47,65,65,6B
Vista Guru
Gold Member
Boot into safe mode.
Go to control panel.
Choose power options.
Click on Require a password on wakeup.
You may need to click on a hyperlink to change the settins.
Select dont require a password.
Click on save settings.
 

My Computer

System One

  • Manufacturer/Model
    Self Built
    CPU
    I5 3570K
    Motherboard
    Gigabyte Z77-DS3H
    Memory
    4 x 4GB corsair ballistix sport DDR3 1600 Mhz
    Graphics Card(s)
    Gigabyte Geforce GTX 660 TI
    Sound Card
    creative x-fi
    Monitor(s) Displays
    Primary CiBox 22" Widescreen LCD ,Secondary Dell 22" Widescreen
    Screen Resolution
    Both 1680 x 1050
    Hard Drives
    2 x 500G HD (SATA) 1 x 2TB USB
    PSU
    Corsair HX 620W ATX2.2 Modular SLI Complient PSU
    Case
    Antec 900 Ultimate Gaming Case
    Cooling
    3 x 80mm tri led front, 120mm side 120mm back, 200mm top
    Mouse
    Technika TKOPTM2
    Keyboard
    Logik
    Internet Speed
    288 / 4000
    Other Info
    Creative Inspire 7.1 T7900 Speakers
    Trust Graphics Tablet
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