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side-by-side configuration is incorrect

Ophelia

New Member
Messages
9
#1
Hello,

I've got a brand new HP Slimline 5123 sitting on my desk. Opened up the box yesterday, put it all together, downloaded updates (everything recommended, including SP1 & SP2), got my programs set up. Everything went fine.

Today I tried to install an HP printer (Desktop F4480). Went through the power-up, installing toner, aligning the print heads. All fine. But as soon as I put the software CD into the CD/DVD drive, I get this error:

"The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log for more detail."

The basic printer functions will work without the software, but we need the software installed to access the other functions, like scanning. Not being overly familiar with Vista, as I don't use it myself, I don't know specifically where to look for application event logs. So I searched for all logs, and then sorted by date. There are no logs with today's date.

Googling the error message, I see a lot of people have experienced something similar, but nothing involving the CD/DVD drive.

Any help in resolving this issue would be appreciated.
 

My Computer

whs

Vista Guru
Gold Member
Messages
2,026
Location
Germany/Florida
#2
I would suggest to download the printer driver from the HP website and install it from there. Who knows how old this CD of yours is.
 

My Computer

System One

  • Manufacturer/Model
    Dell
    CPU
    Q6600
    Memory
    4GB
    Monitor(s) Displays
    HP w2207h
    Hard Drives
    2x250GB HDDs
    1x60GB OCZ SSD
    6 external disks 60 to 640GBs
    Other Info
    Also 1xHP desktop, 1xHP laptop, 1xGateway laptop

whs

Vista Guru
Gold Member
Messages
2,026
Location
Germany/Florida
#4
No problem. Any time. Sheesh - happens to all of us at times. The simplest solution does not come to mind at that moment.
 

My Computer

System One

  • Manufacturer/Model
    Dell
    CPU
    Q6600
    Memory
    4GB
    Monitor(s) Displays
    HP w2207h
    Hard Drives
    2x250GB HDDs
    1x60GB OCZ SSD
    6 external disks 60 to 640GBs
    Other Info
    Also 1xHP desktop, 1xHP laptop, 1xGateway laptop

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