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New Member
Skype PC Speakers No Sound When Testing Ring Tone Only

I have not had my new PC with Vista 32 much more than 2 months. I have recently down loaded version 4 of Skype.

Has anyone any idea how to get around the following problems?

1. The PC speakers do not ring when there is an incoming conact call despite setting up as per Skype: Tools=Options-Audio Settings and ticking the 'Ring PC Speaker' box. The speakers work when they are tested on Skype call back or play music!

2. My house phones ring (albeit quietly) when there is a Skype contact calling me instead if the PC speakers ringing!

Last edited:

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New Member
I had the same problem with incoming calls not ringing on the headset or on the PC speakers. After several weeks of back and forth with Skype tech support, I finally found a technician who had a viable answer. Here are the steps he told me to follow -- and they worked in restoring the ringtone.

1. Quit Skype. Right click on Skype icon on system tray and choose "Quit".
2. Press "Windows key" + R on your keyboard in order to open Run window and type in shortcut command:
3. Once Skype folder is opened please delete "shared.xml" file.
4. Then open your account folder and delete also "config.xml" file.

After deleting shared.xml and config.xml files please uninstall Skype as
1. From Start menu, click on "Control Panel" and then choose "Add/Remove Programs".
If you are using Vista then: Start > Control Panel > Programs > "Programs and Features".
2. Select Skype from the list and click on "Remove".
3. Go to C:\Program Files and delete the "Skype" folder from there.
4. Go to C:\Documents and Settings\All users\ApplicationData and delete the "Skype" folder from there.
For Vista: C:\ProgramData\
5. Open Start menu and select "Run". ("Windows key" + R) 6. Enter "regedit" in the text box and click "OK".
7. Open the "Edit" drop-down menu and click "Find".
8. Search for the keyword "Skype". Delete all search results.

After complete uninstallation please download and install the latest version of Skype from:
Skype 4.1 for Windows - Download the latest version of Skype and get free computer calls
* Choose "Save" not "Run/Open"

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