• This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn more.

Performance & Maintenance System Health Report

Brink

Staff member
mvp
System Health Report How to Generate a System Health Report in Vista and Windows 7
This will show you how to generate a System Health Report to let you see the status of any critical components on the computer, whether or not the problem has been detected, and any possible solutions you can try.
Published by Brink Category: Performance & Maintenance 
#1
ByLine
How to Generate a System Health Report in Vista and Windows 7
Synopsis
This will show you how to generate a System Health Report to let you see the status of any critical components on the computer, whether or not the problem has been detected, and any possible solutions you can try.
How to Generate a System Health Report in Vista and Windows 7


information   Information
The System Health Report helps track down any errors that may occur within your software or hardware and generates a report that tells you exactly what the problems are. When the report is generated, you will see a list of: the status of any critical components on the computer, whether or not the problem has been detected, and any possible solutions you can try. This can be a very useful tool for troubleshooting problems and for a great source of information on your system.
Note   Note
The System Health Report seems to not always properly detect, recognise, or report on anti-spy, anti-virus, anti-malware software that is installed on your system.
warning   Warning
You will need to do this from within an administrator account or provide the administrator password in the UAC prompt for it to work.
Tip   Tip
If you get this error message below, then check the Performance Logs & Alerts Service to make sure it is set to Start and Manual.

Error_Message.jpg



EXAMPLE: System Health Report
NOTE:
Each drop down arrow on the right hand side will open the line for more information.
Health_Report.jpg


Here's How:

1. Open the Control Panel. (Classic View or Icons View)
NOTE: You can also open an elevated command prompt, then type perfmon /report in the command promptand press enter to run a System Health Report.

2. Click on the Click to Play button in the video below.



That's it,
Shawn




 
Last edited:
#8
"An error occured while attempting to generate a report. the wait for the report generation too to finish has timed out"

how do i solve this?
 
#10
nitehawk, et al: I had same issue and found a resolve:

For whatever reason, the Generate System Health Report inside the Advanced Tools fails to initiate the HTML report. When the collect system info runs for the 60 seconds, the data is actually generated and stored in the Performance Monitor tree, BUT is not able to be displayed as a REPORT. So... to make this work you must first set up a USER DEFINED DATA COLLECTION. You do this inside the Reliability and Performance module.
Expand the Data Collection Sets Folder; Right click on User Defined. A dialogue will open asking you to give your collection a NAME. You have a choice as to which collection set you want to set up... a Basic, Diagnostic, or Performance collection set. The Basic is just that... very basic. The Diag and Perf are almost the same. Choose one and give it a name.

At this point a User Defined Data Collection Set is made and you should save it at this time. To "Start" collecting data, just right click the name of the collection set you created under User Defined and then click on "START". You will notice the icon changes to an arrow inside the icon.
The default run time for the collection is 10 minutes. You can set this to whatever you want back under the setup routine (right click collection name), however, realize that anything over 1 minute will only collect and display the graphic display. The typical html report can only be displayed for the 1 minute period.
When the data collection starts, you will notice that down below in the tree, under REPORTS, your collection set name will appear as a folder. Inside the folder is the year/month/date and a serial # of the report. It may create two with the same name. The first is the graphical display which you can see if you choose monitor. The second is the actual HTML page showing all the data as what we all would have expected to see.
I hope you have no trouble setting up a user defined collection set. It works very well and yields what I think you are looking for.
 
Last edited:

sassofalco

What bad, bad,habit?
Vista Guru
#11
G'Day Shawn,

Your output in advisories must be prolific, all great help in the understanding of my Laptop.

I had no problem whatsoever in completing a System Health Report...now to make some sense of it. Overall, it didn't look too bad, but there were a couple of results which I don't understand, and so remain perplexed as to how I can fix what appear to be glitches in the system.

View attachment 7243
Warning Error.
View attachment 7244
Warning Informational
View attachment 7245
Basic Systems Checks - Two Failures
View attachment 7246
Basic Systems Checks - One Plug and Play Failure
View attachment 7247
Physical Disk Counters - Red Flag [does Informational Warning refer?]
View attachment 7248
Physical Disk Counters - Popup balloon giving Red Flag information. Remedy/fix?

I managed to 'snip' all first up, with the exception of the information bubble in the last capture. I moused over the red flag to show the balloon with the text, and did a Key-PrtSc/SysRq Screen save. I then opened 'Paint' and then Key-Ctrl/V brought up the capture. I then used 'snip' for the end result. Where there's a will, there's a way!

Any suggestions to resolve the problems indicated in the report please? Pointers in the right direction would suffice if possible.

With thanks for another great post.

Sassofalco
 
Last edited:

Brink

Staff member
mvp
#12
Sassofalco,

To see if it was not just a glitch, restart the computer and run the report again to see if the errors return.
 

sassofalco

What bad, bad,habit?
Vista Guru
#13
Sassofalco,

To see if it was not just a glitch, restart the computer and run the report again to see if the errors return.
Hello Shawn,

I followed your advice, and while the restart took care of the Informational Warning, all of the other problems persist.

I have tried to do a fair bit of self-help on this and now believe that the Warning. Error linking to Software Configuration>System Services, is revealing the problem that I have with my Synaptecs Pointing Device [my Laptop Touchpad is U/S].

When I click onto the line - 'Symptom; x A Service is reported...etc', I link to the following;

View attachment 7313

View attachment 7314
You will see that again I have captured the balloon that is revealed when moused over. The last line 'Restart the Service' is the key. Although not mentioned in the window, I think that this advisory is relative to fixing the Synaptecs Pointing Device problem that I am having [and have posted on].

Back to the original Diagnostic Results>Warnings>Errors Window. If I click on the line - 'Related: Performance Diagnosis', I am linked to the following Microsoft TechNet Site;

Start, stop, pause, resume, or restart a service: Management Services , [Click this line]

Start, stop, pause, resume, or restart a service; Management Services - Windows.

This fix asks me to open Command Prompt. I am not very confident about this, however, I am willing to give it a try if it will restore use of the Synaptecs Pointing Device, and fix one Diagnosed problem.

As I read it, this is what I should do;

1. Open - Command Prompt.
2. Type - net startCLTNetCnService
3. Exit.

I hope that you can make sense of all of this. Please advise if I am about to fall into the dark abyss, and/or any corrections I should make. If this is the fix to my posted Synaptecs Pointing Device, I can then post my own fix advice.

Cheers. sassofalco.
 
Last edited:

Brink

Staff member
mvp
#14
The command should be safe to do. It will only attempt to start the CLTNetCnService service. However you should type net start CLTNetCnService with a space instead for it to work.

Another option is to try and start and set the CLTNetCnService service to Automatic in the Services window.

Hope this helps,
Shawn
 

sassofalco

What bad, bad,habit?
Vista Guru
#16
The command should be safe to do. It will only attempt to start the CLTNetCnService service. However you should type net start CLTNetCnService with a space instead for it to work.

Another option is to try and start and set the CLTNetCnService service to Automatic in the Services window.

Hope this helps,
Shawn
Thanks Shawn,

Second option seems to be the best for me, but I was unable to complete it because of this wee note from Teacher;

View attachment 7330

Correct me, but this would appear to suggest that I need to go looking to install a Driver for the Touchpad.
 
Last edited:

Dwarf

The Contemplator
Vista Guru
Gold Member
#17
Hi sassofalco,

Oh dear! That message has nothing to do with a driver for your touchpad. Do you have Norton Anti-Virus or Norton Internet Security on your laptop? Symantec is linked with Norton and, if you check Google for Norton or Symantec problems with Vista you will find lots of reports (just checked - Google returned 10,600,000 and 10,100,000 results respectively). Many people (and that includes me, even though I have used Norton/Symantec products in the past) recommend that you uninstall their products and instead use an alternative which is Vista compatible.
 

sassofalco

What bad, bad,habit?
Vista Guru
#19
Hello Dwarf and Shawn...again,

Capital!... Chaps!

Jeez you Guys are kind to Fossils.

Must be 'residue' from Norton offer of 3 months free etc. that came with Laptop package. Norton was subsequently uninstalled before Windows Live OneCare was installed. Everything honkey-dorey there....no problems.

So, in essence then, I can disregard that Error as being immaterial and irrelevant.

I have gone to Services (Local) where in Properties under the General Tab, it was showing as Automatic Startup. This function, I have now Disabled.

Further, under the Log On Tab, where the list heading 'Hardware Profile' showed Undocked Profile, and the 'Service' heading showed it as Enabled, that function too has also been Disabled.

I now intend to restart the system, and do another System Health Report to see if there are any variations in the results. Will post if different.

Away now to try and 'rediscover' the bloody TouchPad!***See edit note.

Thanks Both.

The Fossil found his Brain!
The solution was right in front of my rather large proboscis.
First - Go to; Control Panel>Programs and Features>Synaptics Pointing Device Drivers[Right click]...Uninstall.
Second - Go to; http://www.synaptics.com/ >Support and Driver Downloads>Drivers>Select for your system.
Bingo!
 
Last edited:

sassofalco

What bad, bad,habit?
Vista Guru
#20
Hi sassofalco,

Oh dear! That message has nothing to do with a driver for your touchpad. Do you have Norton Anti-Virus or Norton Internet Security on your laptop? Symantec is linked with Norton and, if you check Google for Norton or Symantec problems with Vista you will find lots of reports (just checked - Google returned 10,600,000 and 10,100,000 results respectively). Many people (and that includes me, even though I have used Norton/Symantec products in the past) recommend that you uninstall their products and instead use an alternative which is Vista compatible.
Sassofalco,

I would agree with Dwarf and uninstall Norton. If you have any trouble with uninstalling it, then use the Norton Removal Tool to finish uninstalling it.
Hello Guys,

Please see the above post that I stuffed up in preparing.....Learning by mistakes!

Your advice worked to the "T". System Health is clean, clean, clean, and I have a far better and improving understanding of how this danged thing is supposed to help, not hinder.

Thanks. sassofalco.