System shutsdown and reboots automatically

zeghost

New Member
I have Vista Home Premium x32 with SP2 installed running on an Intel motherboard Core2 Quad with 3GB memory and a nvida 8800GT video board and a 400 Watt p/s, 500GB drive with plenty of free space.

My system fan speeds up to full speed and then re-boots. The only warning I get is the fan noise. This happens 5 or 6 times then it won't happen again for a couple days. It seems to happen exactly 1 hour from the last time it rebooted.... no kidding, within a couple seconds of 60 minutes.

Anyway, I thought I would check the event logs for a clue. I noticed that the Shutdown Event Tracker was not available so I looked for a way to turn it on. Vista, at least my version, does not have the gpedit.msc (Group policy console editor?) and other articles indicated that is what I needed to activate the Tracker.

The only thing I can find in the other logs is a recurring entry:

"The DgiVecp service failed to start due to the following error: The system cannot find the device specified."

Can anyone tell me how to enable the Shutdown Event Tracker?

Is it still part of Vista Home Premium?

Anyone care to take a shot at the cause of my reboots? :shock:
 

My Computer

System One

  • CPU
    Intel Core2 Quad
    Motherboard
    Intel
    Memory
    3GB
    Graphics Card(s)
    8800GT
    Sound Card
    Motherboard
    Monitor(s) Displays
    Dell 24" Flat Panel
    PSU
    400 Watt
Do you have the PC overclocked?...you may be having a thermal shutdown...turn it back to defaults if you do.

Other than that, sounds like you have some bad drivers on your system. Try a system restore to before this whole thing happened...it may help. Also check your BIOS and see if you have the most recent update for that...or even overrite it with the current revision...the stupid chance that got corrupted.

If this doesnt work unplug all of your hardware from inside the pc...clean them...and them reinsert them.

I've had this happen more during startup with constant reboots rather than it just shutting off ramdomly. Personally if its happening regularly im thinking it is a thermal shutdown.

I have no idea how to use the event logs...every time I have tried I cant get it to record my issues.

Hope this helps.
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilion DV7-1129wm Entertainment PC
    CPU
    AMD Turion X2 RM-72 Dual Core @ 2.1GHz
    Memory
    2 x 2 GB Hyundai DDR2 400 MHZ
    Graphics Card(s)
    ATI Mobility Radeon HD 3200 @ 256 MB
    Sound Card
    IDT High Definition Audio/SRS Premium Sound/Altec Lansing
    Monitor(s) Displays
    17" Laptop Screen
    Screen Resolution
    1440 x 900 laptop, external 17 in LCD 1024 x 768
    Hard Drives
    WD Scorpio Blue 320 GB SATA 5400 RPM
    Toshiba 68 GB SATA 5400 RPM Second Drive (backup)
    PSU
    8 Cell Lithium Ion Battery
    Case
    Laptop with "light up" HP Logo on outside
    Cooling
    Insane air coming out of Targus dual fan cooler
    Mouse
    Microsoft Wireless Mobile Mouse 3000 / Touchpad
    Keyboard
    Full Keyboard with numpad
    Internet Speed
    Comcast Cable 20 MBps
    Other Info
    Used Primarily for CAD design using SolidWorks 2010.
    Also I love to watch HD movies using the HDMI output(Netflix).
    Linked to my Xbox 360 for Windows Media Center
    3 USB ports + USB/eSata
    HP Remote for Windows Media Center and Quickplay
    Internal Dual Layer DVD+/-RW
    External HP Lightscribe Dual Layer DVD+/-RW
    HP Webcam and Microphone

zeghost

New Member
Thanks Blackhawk7188.

My system is not overclocked and I even have an extra fan in the case. I have put a digital thermometer at the exhaust port and it remains pretty constant at 90F.

I will check drivers and update the bios. I that doesn't get it then the process of elimination will have to do. I ahve been reluctant because it is intermittant. I sometimes goes a month without doing it.

I found a Registry hack that enabled the Shutdown Event Tracker that used to work on Vista before SP1 was installed. Rumor was that SP1 removed the gpedit.msc (Group policy console editor?) and it was to be replaced later but thats where the trail ends. I applied the patch but no luck

Here is the hack:
===============
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Reliability]
"TimeStampInterval"=dword:00000000
"ShutdownReasonUI"=dword:00000001
"ShutdownDoStateSnapshot"=dword:00000002

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Reliability\UserDefined]
================

** Can anyone else help me get the Shutdown Event Tracker turned on? **
 

My Computer

System One

  • CPU
    Intel Core2 Quad
    Motherboard
    Intel
    Memory
    3GB
    Graphics Card(s)
    8800GT
    Sound Card
    Motherboard
    Monitor(s) Displays
    Dell 24" Flat Panel
    PSU
    400 Watt

CrucialHoax

Action is Knowledge
Vista Guru
What it seems like to me is that its a power issue. Your running an extra video card, a big hard drive, and a decent processor all on 400W power supply. I bet its the power supply. Just my opinion though.
 

My Computer

System One

  • Manufacturer/Model
    HP
    CPU
    Intel Neo
    Memory
    2GB
    Graphics Card(s)
    Intergrated Intel Graphics
    Sound Card
    Integrated
    Monitor(s) Displays
    10.1
    Screen Resolution
    1280 x 800
    Hard Drives
    160GB
    PSU
    Power Adapter
    Case
    It's special, it flips open :)
    Mouse
    Touchpad
    Keyboard
    Acer
    Internet Speed
    Down: 16mb/s Up: 1.6mb/s
    Other Info
    I killed my HP Laptop :'(

Sbrideau

Power User
Well, we would have to see the brand and model name of the PSU to see if it really is the problem here, depending on its specs.
 

My Computer

System One

  • Manufacturer/Model
    Custom built (Myself)
    CPU
    Intel Core i3
    Motherboard
    Asus P7P55-M
    Memory
    8GB DDR3
    Graphics Card(s)
    EVGA Nvidia GTX 550Ti FPB
    Sound Card
    Onboard
    Monitor(s) Displays
    HP w2207h with Acer H213H
    Screen Resolution
    1680x1050 and 1920x1080
    Hard Drives
    1 TB WD Caviar Black 32mb cache,
    750 GB WD Caviar Blue,
    500 GB WD Caviar Blue,
    320 GB WD
    PSU
    Mushkin HP-550 550W Power suppy
    Case
    Cooler Master Elite310
    Cooling
    Air
    Mouse
    Microsoft Comfort 1000
    Keyboard
    Logitech Access 600
    Internet Speed
    15 Mb/s up and down
    Other Info
    I also have an Asus G53SW-A1

CrucialHoax

Action is Knowledge
Vista Guru
Well, we would have to see the brand and model name of the PSU to see if it really is the problem here, depending on its specs.
Brand nor model matter. Doesn't matter if it was a Antec supply or Rosewill, 400W is 400W...
 

My Computer

System One

  • Manufacturer/Model
    HP
    CPU
    Intel Neo
    Memory
    2GB
    Graphics Card(s)
    Intergrated Intel Graphics
    Sound Card
    Integrated
    Monitor(s) Displays
    10.1
    Screen Resolution
    1280 x 800
    Hard Drives
    160GB
    PSU
    Power Adapter
    Case
    It's special, it flips open :)
    Mouse
    Touchpad
    Keyboard
    Acer
    Internet Speed
    Down: 16mb/s Up: 1.6mb/s
    Other Info
    I killed my HP Laptop :'(

Sbrideau

Power User
Specs matter, the 12V rail and other such specs are important too.
 

My Computer

System One

  • Manufacturer/Model
    Custom built (Myself)
    CPU
    Intel Core i3
    Motherboard
    Asus P7P55-M
    Memory
    8GB DDR3
    Graphics Card(s)
    EVGA Nvidia GTX 550Ti FPB
    Sound Card
    Onboard
    Monitor(s) Displays
    HP w2207h with Acer H213H
    Screen Resolution
    1680x1050 and 1920x1080
    Hard Drives
    1 TB WD Caviar Black 32mb cache,
    750 GB WD Caviar Blue,
    500 GB WD Caviar Blue,
    320 GB WD
    PSU
    Mushkin HP-550 550W Power suppy
    Case
    Cooler Master Elite310
    Cooling
    Air
    Mouse
    Microsoft Comfort 1000
    Keyboard
    Logitech Access 600
    Internet Speed
    15 Mb/s up and down
    Other Info
    I also have an Asus G53SW-A1

zeghost

New Member
Thanks for the ideas guys..... but I gave you the wrong info about the P/S. I read off the system description I bought from Gateway. Guess I am getting old. I forgot I replaced the 400 Watt with a new Corsair 550 Watt P/S (p/n: CMPSU-550VX). It sports a 120mm Fan. I remember I upgraded it when I purched the 8800GT video board.

It looks like I haven't had any crashes since I put it into speep mode about 20 hours ago. Thats why I need to get that Shutdown Event Tracker running for some clues. The next step for me now is to disconnect all external cables except for KB and Monitor and see if it crashes. But it may be a week before it happens again. I already had it re-boot while plugged into a UPS while the UPS was running on Battery power only so line noise should be ruled out.

I have run Spybot, Windows Defender, and AVG Anit Virus with no clues.

Any other Thoughts?
 

My Computer

System One

  • CPU
    Intel Core2 Quad
    Motherboard
    Intel
    Memory
    3GB
    Graphics Card(s)
    8800GT
    Sound Card
    Motherboard
    Monitor(s) Displays
    Dell 24" Flat Panel
    PSU
    400 Watt
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