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Solved The User Profile Service service failed the login

#1
Before I list some details, I just want to mention that I read through the info and tried the steps at the following link and outgoing links:

http://www.vistax64.com/tutorials/13...ot-loaded.html

I have the following error message when trying to login to vista on my laptop:

The User Profile Service service failed the login.
User profile cannot be loaded.

Just before the problem happened I was working to remove the Anti Virus Live virus from my laptop via the techsupportforum.com forum.

Two things I did within the hour of the problem happening are:

1. I ran the malware removal program OTL
See step 5 at (http://tinyurl.com/pr92qn)

2. I cleared and set system restore's cash-
as instructed in post#23 on my techsupportforum.com thread
(Anti Virus Live on my Laptop - Page 2 - Tech Support Forum)

Further details-
  • I can and am able to login to Safe Mode
  • I do not have a program called System Restore in the System Tools folder
  • In Safe Mode I was able to change my password, but in normal mode I get the same error message
  • I did windows updates and then tried to remove some of those updates, with only a few files that wouldn't allow me to delete them.
Thank you for visiting my thread. If anyone has any ideas on how I can fix my problem it would be great to hear about them.

Thank you.

I would be happy to provide as many screen shots via Snagit photos and a link to Photobucket that someone woud like to see in working to fix my problem. Thanks.

*edit: Snagit and MS Outlook are not working properly in that I can send photos.
 
Last edited:

My Computer

Brink

Staff member
mvp
#2

My Computers

System One System Two

  • Show second system?
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    Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS Maximus X Code Z370
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
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    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
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    Other Info
    Logitech Z625 speaker system,
    Creative F200 webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB6190 cable modem,
    APC SMART-UPS RT 1000 XL,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD
#3
Hi,

In regedit step #4 it says go to the following folder:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion

However, I don't have a folder after forward slash after HKEY_LOCAL_Machine that says "SOFTWARE".

When I open up the HKEY_LOCAL_MACHINE folder the existing folders are:

BCD00000000
COMPONENTS
HARDWARE
SAM
SECURITY
SOFTWARE
SYSTEM

Under "SOFTWARE" in this case there are not "S" folders.

The S-15-18, S-15-19, and S-15-20 folders do appear, though, under the "HKEY_Users".

My choices of HKEY folders in general are:

HKEY_CLASSES_ROOT
HKEY_CURENT_USER
HKEY_LOCAL_MACHINE
HKEY_USERS
HKEY_CURRENT_CONFIG

In looking through the 'S" folders I don't have any numbers, short or long, that have .bak at the end.
 

My Computer

Brink

Staff member
mvp
#4
Northshorehc,

Each folder after the slash is a registry key (folder) that needs to be expanded in the left pane folder tree of the registry until you get to the "ProfileList" folder to see it's right pane.
 

My Computers

System One System Two

  • Show second system?
    Yes
    Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS Maximus X Code Z370
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    PSU
    Seasonic Prime Titanium 850W
    Case
    Corsair Air 740
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    300 Mb/s Download and 30 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Creative F200 webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB6190 cable modem,
    APC SMART-UPS RT 1000 XL,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

Brink

Staff member
mvp
#6
You're most welcome Northshorehc. I'm happy to hear that you got it sorted. :)
 

My Computers

System One System Two

  • Show second system?
    Yes
    Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS Maximus X Code Z370
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    PSU
    Seasonic Prime Titanium 850W
    Case
    Corsair Air 740
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    300 Mb/s Download and 30 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Creative F200 webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB6190 cable modem,
    APC SMART-UPS RT 1000 XL,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD