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Toshiba Satellite Laptop - Will Not Boot, Safe Mode Not Accessable

PointMan

Computer Tech Wannab
Member
Messages
68
Location
Vernon, BC Canada
#1
Hi everyone, thanks in advance for your help.

I am trying to help my mother-in-law (I know, who does that!?) with her laptop. Because of the boot problems, I can only offer you limited info on the specs, but here is what I do know.

Toshiba Satellite
Model Number PSAE6C-TJ908C
2 Gig RAM (running RAM test as we speak)
HDD is a Toshiba MK2035GSS 200Gig
OS Windows Vista
Bios Version 2.60

Problem:
First it would boot ok in one user account, but when booted in secondary account it would act odd, ie caps lock stayed on when not pressed, etc. Deleted secondary account, ran Windows repair function, now I cannot access the primary account, will not boot in safe mode, can not change boot sequence in setup to boot from cd or run restore disc. I have to use an external keyboard as the laptop keyboards enter key and "a" keys do not work. (New keyboard which was replaced in December, warranty has since run out, thank you Staples.)

Any and all help greatly appreciated. I'll answer any other questions you have as they come up, I realize I may have left out some key details.

I forgot to add a couple of details. When booting, it hangs at the Toshiba screen prompting for either F2 for setup or F12 for boot device selection, when you reach the log in screen it gives a number of odd sounding beeps (3 I believe), the Filter Keys box comes up, and when you try to enter the login password it will not recognize it.
 

My Computer

System One

  • Manufacturer/Model
    HP M8400F
    CPU
    AMD Phenom 9500 Quad Core 2.20 Ghz
    Memory
    2 x 320 Gig Seagate ST336032 HD, 3 Gig RAM
    Monitor(s) Displays
    Acer X233H 23.3 inch

americancritic

Vista Guru
Gold Member
Messages
1,554
Location
Arizona
#2
Hello

Does your mother-in-law have a full vista disk or does she have the factory recovery disks, if she has the full software you can do a start up repair. I will give you some links to some of the things you will probable need...

http://www.vistax64.com/tutorials/141820-create-recovery-disc.html

http://www.vistax64.com/tutorials/88236-repair-install-vista.html

http://www.vistax64.com/tutorials/101393-repair-vista-options-preferred-sequence.html

http://www.vistax64.com/tutorials/194765-system-recovery-options.html

http://www.vistax64.com/tutorials/66971-system-restore.html
 

My Computer

System One

  • Manufacturer/Model
    a6530f Desktop
    CPU
    HP-PAVILION
    Motherboard
    M2N68-LA (Narra3)
    Memory
    8 Gigs of Ram/DDR2 PC2-6400 MB/sec
    Graphics Card(s)
    NVIDIA GeForce 6150SE nForce 430
    Sound Card
    Intergrated Realtex ALC888S Audio
    Monitor(s) Displays
    LG W40 series widescreen
    Screen Resolution
    1600 X 900
    Hard Drives
    1 640 GB Sata transfer rating: 3.0 Gb/sec speed: 7200 RPM
    PSU
    300W
    Case
    Mid-Size ATX
    Mouse
    Microsoft Wireless Mouse 5000
    Keyboard
    HP Multimedia Keyboard
    Other Info
    Processor: AMD Phenom X3 8450 Operating speed: Up to 2.1 GHz, Number of cores: 3, Socket: AM2+, Bus speed: 3600 MHz HT3 (clocked down to 2000 MHz)

    Modem: 56K WinModem/

    Supermulti: 16X DVD(+/-)R/RW 12X Ram (+/-)R DL Lightscribe SATA Drive

    Menory Card Reader: 15-in-1 Multimedia Card Reader

    Media Drive

PointMan

Computer Tech Wannab
Member
Messages
68
Location
Vernon, BC Canada
#3
I only have restore discs and so far I haven't been able to boot from them.
 

My Computer

System One

  • Manufacturer/Model
    HP M8400F
    CPU
    AMD Phenom 9500 Quad Core 2.20 Ghz
    Memory
    2 x 320 Gig Seagate ST336032 HD, 3 Gig RAM
    Monitor(s) Displays
    Acer X233H 23.3 inch

PointMan

Computer Tech Wannab
Member
Messages
68
Location
Vernon, BC Canada
#4
Tried the restore discs, both in CD and DVD, both start loading, get to the end, then it boots from the Vista partition anyway. But if I put in a boot disc such as the RAM test boot disc, it boots fine.
 

My Computer

System One

  • Manufacturer/Model
    HP M8400F
    CPU
    AMD Phenom 9500 Quad Core 2.20 Ghz
    Memory
    2 x 320 Gig Seagate ST336032 HD, 3 Gig RAM
    Monitor(s) Displays
    Acer X233H 23.3 inch

kesume

Vista Guru
Messages
1,316
Location
Lake District, England
#5
Hi,
I am not totally aufait with this particular machine.
Checking research I located some information & is included in the link.
It will/should give you a better insight into what is capable with the discs you have available.
PSAE6C-TJ908C - Satellite A200 - TJ9
Thank you.
 

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard SR5019UK
    CPU
    AMD Athlon 64 processor 3800 + 2.40GHz
    Motherboard
    M2N68-LA (Narra)
    Memory
    2.50GB
    Graphics Card(s)
    nVidia GeForce
    Sound Card
    Realtec ALC888 Audio
    Monitor(s) Displays
    17" LCD Monitor
    Hard Drives
    160 Gb Usable Hard Drive
    Other Info
    HP G56 Laptop Win 7 64bit. 4Gb Ram DDR2's. Hitachi 450Gb Hard Drive. Pentium(R) Duel-Core CPU.

PointMan

Computer Tech Wannab
Member
Messages
68
Location
Vernon, BC Canada
#6
Anyone have any experience using Ultimate Boot CD?
 

My Computer

System One

  • Manufacturer/Model
    HP M8400F
    CPU
    AMD Phenom 9500 Quad Core 2.20 Ghz
    Memory
    2 x 320 Gig Seagate ST336032 HD, 3 Gig RAM
    Monitor(s) Displays
    Acer X233H 23.3 inch

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