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Update error.

Messages
9
Location
Lancashire,England.
#1
We need some help with my wifes laptop if anybody could.

Windows update will not work and shows error 80070490.

We have tried system restore to no avail and just wondered if any of you good folk on here could help and come up with a solution.

Cheers Steve.
 

My Computer

System One

  • Manufacturer/Model
    Vista Home Basic
Messages
3,375
#2
Hi Steve,

First run the System Update Readiness Tool. This usually takes 15-30 minutes to complete. See here, download it, and install it. Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2

Once this has completed, download and install 7-Zip or be ready to use your normal tool to zip up files. Zip up the contents of the "C:\Windows\Logs\CBS folder", in .zip format (not .7z) Upload this zip archive here.

Test Windows update again.

If you want more suggestions, have a look at this webpage, but if you are not comfortable, just ignore this step. The most important steps are above. error 80070490 in Windows Update

Richard
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Keyboard
    Dell Bluetooth
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
Messages
9
Location
Lancashire,England.
#3
Hi Richard,

Thanks for your reply.

As I am pretty new to all things computer related I am a bit confused with all this zip and normal tool malarky.

I think we may have to take it somewhere.

Cheers Steve.
 

My Computer

System One

  • Manufacturer/Model
    Vista Home Basic
Messages
3,375
#4
Hello,

Sorry that I made it too complicated. I will included full instructions with pictures in all my future posts. Please don't take it anywhere until we have at least had a try.

Have you managed to install the System Update Readiness tool or not?

Richard
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Keyboard
    Dell Bluetooth
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
Messages
9
Location
Lancashire,England.
#5
Hi Richard,

Thanks for going that bit further for us. Its good of you. Pictures would be good:). Please dont take offence but my level at this is below numpty.

We downloaded this "All supported x64-based versions of Windows Vista" but on trying to run it a window appeared stating "the update does not apply to your system".

Thanks again Steve.
 

My Computer

System One

  • Manufacturer/Model
    Vista Home Basic
Messages
3,375
#6
Hello again,

It sound like you need to download the more common x86 version. Here is the link to the x86 download: Download details: System Update Readiness Tool for Windows Vista (KB947821) [January 2010]

Sorry to have to make you do another download. This install should be pretty easy. First, you run it. Then let it initalise. Once it has done this, you click OK the prompt, and let it run for 15-30 minutes. Then you click Finish.

Image showing initialising. Do nothing here:

prompt1.JPG


Image showing where to click OK:

prompt 2.jpg

At the end click Finish. There is nothing more to it.

Richard
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Keyboard
    Dell Bluetooth
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)

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