USB, strange

[taits2204]

hi im not sure if this is in the correct forum, i dont really use these much

im having a prob with vista hm premeum 32bit

im having a problem with one of my usb ports. when using none of the ports at all, vista will randomly "find" a usb device and tell me that it can perform faster. even though there is nothing plugged in (spooky)

so after much confusion, i tried to plug my external hard drive in to all my ports (1tb buffallo if your woundering) and when i plugged it into the last one, my computer got a blue screen, with writing on it ( not the blue screen of death tg) saying that it has a problem with one of the usb drivers, and that it needs to shut down to save the computer it only does this when i use this port though. otherwise i just get the "this device can perform faster" thing popping up ever 10 mins or so

i really cant handel loosing one of my usb's so much help would be appriceated

 

[Katokato]

Is it the blue screen that you experienced looked like this?: http://pcmaccomputerrepair.com/images/blue-screen-of-death1.jpg

Doesnt have to match the writing.

If so:

Check the c:windows\minidump folder and compress the file, and upload it in your next post.

If you find nothing there then:

The next time this blue screen happens, please enable minidumping: Blue screen of death troubleshooting tips

Once you have the crashlog (minidump) then compress it and upload it in your next post.

However, if it isnt the bsod, tell me what that screen says.

 

[taits2204]

hey
the blue screen matched
so i tried to compress the mind dump fine with winrar, and it just gave me an error saying that it could not read the files in the mindump file

i also tried to just compress the files inside the minidump folder, but then i got a different error, ACCESS DENIED, in not so many words

 

[Katokato]

Copy the minidump file from the minidump folder into your desktop and then from that just compress it with .zip format (putting it into a compressed folder).


For more info go here: Compress and Uncompress a Folder or File in Windows Vista — MAXIMUMpcguides – Windows Vista tips, tricks, help, and how-to guides

Make sure that you drag the minidump file onto your desktop first then do the steps on the website above.

 

[taits2204]

yet again, im getting another error

when i try to send the folder on my desktop to a compressed folder im getting an error "file not found or no read premission"

 

[Ed Canuck]

yet again, im getting another error

when i try to send the folder on my desktop to a compressed folder im getting an error "file not found or no read premission"

Hi taits,

You copied the minidump file to your desktop, i.e. the one named Minimmdd10.dmp? And that's now on your desktop? That's what you're trying to compress? I'm just making sure because you said "folder", not file.

If so, just upload the file; forget about compressing (see Vista Forums - FAQ: Reading and Posting Messages)

In addition could you run the MSInfo tool (Start > All Programs > Accessories > System Tools > System Information), click on File and Save to your desktop (Name it MSInfo.nfo). Upload it as well.

Ed

 

[taits2204]

yet again, im getting another error

when i try to send the folder on my desktop to a compressed folder im getting an error "file not found or no read premission"

Hi taits,

You copied the minidump file to your desktop, i.e. the one named Minimmdd10.dmp? And that's now on your desktop? That's what you're trying to compress? I'm just making sure because you said "folder", not file.

If so, just upload the file; forget about compressing (see Vista Forums - FAQ: Reading and Posting Messages)

In addition could you run the MSInfo tool (Start > All Programs > Accessories > System Tools > System Information), click on File and Save to your desktop (Name it MSInfo.nfo). Upload it as well.

Ed

so i managed to get the MSinfo up, but its not lettine me post the minidump files says that i dont have permission, and that i should contact my administrator (i am the administrator)

 

[Ozirus]

Your external HD has to be reformatted. It happens all the time.

Kind of strange though, completely defeats the purpose of using an External Hard Drive if you have to back up your Ext. HD files on other storage media.

 

[Ed Canuck]

Could you list the names of the minidump files that are on your desktop? I assume your user ID has administrative privileges.

Nothing jumps out from the MSInfo file.

Ed

 

[taits2204]

Mini050610-01.dmp
Mini050610-02.dmp
Mini050610-03.dmp
Mini050710-01.dmp

thats all i got

and i dont think that its a problem with my Ex hard drive because i only have it plugged in 10% of the time and i dont use the USB thats giving me problems. if i plug ANYTHING into the USB thats giving me problems however the BSoD kicks in and vista Re-boots (eventually)

 

[Ed Canuck]

Download the attached file to your desktop, double-click on it, and try to upload the Minidump folder/files again.

If any problems, please let us know in detail.

Ed

 

[Katokato]

Somehow i think its an usb driver problem. But we cant be sure untill we look at the minidump.

If it is absolutely impossible to upload the minidump in any way/shape/form then the next time you get the bsod, copy down the stop code, and post it in your next reply. And if you see a driver (a file with .sys extension), copy the name of that file and post it also. If you want you can also take a picture of it <<-- that is alright with me, except most pictures of computer screens are blurry)

If the bsod goes too fast for you to read/copy down then do this: Ok, Press the WinKey(next to CTRL key) + pause key, this will bring up your Sytem Properties screen, click on Advanced tab, then scroll down to "Startup & Recovery" and UNCHECK the box next to "Automatically Restart". Then the next time you get the BSOD, there will be an explanation as to why it crashed!
Credits to-
How do I sustain the blue screen of death?

 

[taits2204]

hey, the bat file did nothing

are u accually asking me to crash my computer ?
i dont have a problem with that i was just woundering

 

[taits2204]

hey, so i tried to crash my computer, but Miraculusly their all working again ?
i tried my ipod and ex hardrive and no problems
so far so good

thnx for all your help

will msg back if it happens again
taits2204

 

[taits2204]

hey, so the problem was not sorted as i thought, my computer crashed again, but htis time it wasnt even using any of the usb ports, but luckily this time its letting me upload the minidup for some strange reason

if you could have a look at it, it would be much appretaited

 

[Ed Canuck]

1. What's the exact model (and Service Tag if there is one) of your computer; I know it's an HP Pavilion dv6700, but which exact model? Should be on the system tag on the bottom of your computer or under the battery.

2. Click Start > Run, and type in perfmon /report, in the viewer window that opens, save as a HTML file and upload.

It appears to be a usb driver problem.

Ed

 

[taits2204]

theres A S/n number (i think thats it)

S/N CNF816012P

and theres also a P/n

P/N KW103EA#ABU

i also tries to install new drievers fof every usb device, and ti saysthat they are all functioning properly and that they all have the best driver installed​

 

[taits2204]

hey so heres the reliablility and preformance it didnt let me upload it as a html so i had to compress it.

i would just like to point out that i do have anti spyware installed, I have full AVG 9.0
just the computer doesn't pick it up for some reason.

 

[Ed Canuck]

Couldn't find any newer drivers.

You could try this:

Troubleshooting USB Connections in Windows Vista - HP technical support (United Kingdom - English)

Also, try removing and reinstalling all USB controllers, follow these steps:

1. Click Start, click Run, type sysdm.cpl in the Open box, and then click OK.
2. Click the Hardware tab.
3. Click the Device Manager button.
4. Expand Universal Serial Bus controllers.
5. Right-click every device under the Universal Serial Bus controllers node, and then click Uninstall to remove them one at a time.
6. Restart the computer, and then reinstall the USB controllers.
7. Plug in the removable USB storage device, and then test to make sure that the issue is resolved.

Beyond that, I'm at a loss

Let us know if you get it fixed.

Ed

 

[taits2204]

hey are use usbs definetly going to be working again after i uninstall them
coz as i've said before i really need them