ZeroKasutoa
New Member
I am a full-time student at ITT Technical Institute and need my computer working properly to complete assignments for school. I am not in the computer programming or networking degree programs.
I have been using Vista Home Premium for several years now without problems, and have recently had a string of program crashes and failures. None of them, with the exception of Word (Office Professional 2007), generate any sort of event log or error message. The two most consistent and important problems at this time are:
Clicking on any option under the "Save As" menu in Word crashes the program.
Clicking on "Save" in a dialog box in Internet Explorer closes the dialog box, does not save the desired file, and refreshes all active internet explorer windows.
Note that I have searched the Microsoft knowledge base, Microsoft user forums, and many other tech sites, and the advice they give (delete Word registry key, reinstall Office) has NOT solved this problem.
Error log for Word:
Problem signature:
Problem Event Name: BEX
Application Name: WINWORD.EXE
Application Version: 12.0.6545.5000
Application Timestamp: 4c653e57
Fault Module Name: unknown
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 05971f34
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033
I have been using Vista Home Premium for several years now without problems, and have recently had a string of program crashes and failures. None of them, with the exception of Word (Office Professional 2007), generate any sort of event log or error message. The two most consistent and important problems at this time are:
Clicking on any option under the "Save As" menu in Word crashes the program.
Clicking on "Save" in a dialog box in Internet Explorer closes the dialog box, does not save the desired file, and refreshes all active internet explorer windows.
Note that I have searched the Microsoft knowledge base, Microsoft user forums, and many other tech sites, and the advice they give (delete Word registry key, reinstall Office) has NOT solved this problem.
Error log for Word:
Problem signature:
Problem Event Name: BEX
Application Name: WINWORD.EXE
Application Version: 12.0.6545.5000
Application Timestamp: 4c653e57
Fault Module Name: unknown
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 05971f34
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033
My Computer
System One
-
- Manufacturer/Model
- Gateway LX6810-01
- CPU
- Intel Core 2 Quad CPU Q8200 @2.33 GHz 2.34 GHz
- Memory
- 8.00 GB
- Graphics card(s)
- NVidia GeForce GT120
