View Bellsouth Email Attachments in VISTA

dml0162

New Member
I use BellSouth for my email. I am unable to open attachments when logged into my email account on a new VISTA machine I just bought. It works fine on my home computer with XP.

The files I cannot open are Word and Excel. When I click on them nothing happens. When I click on properties for the attachment, the screen is blank for "name", "protocol," "type," and "address." When I forward the email to my yahoo email account, the attachments open fine on the same VISTA machine.

I have fully licensed versions of the Mircosoft products and I have even tried openning up Word or Excel before trying to open the attachments.

Since they open fine in yahoo mail, my guess is that there is something incompatible between Bellsouth webmail and VISTA. I use the Kaspersky internet security suite.

Anyone else experience this?
 

My Computer

Brink

Staff member
mvp
Hi,

Are you logged in to Bellsouth's Website Mail or from Windows Mail?

If your using the Website check it's setting for attachments.

If your using Windows Mail then:

Check your Windows Mail settings.
1. open Windows Mail
2. click on TOOLS menu
3. click on OPTIONS
4. click on SECURITY tab
5. Make sure that you have "Internet Zone" not "Restricted Sites" dotted
6. make sure "Do not allow attachments.........." unchecked
7. click OK to apply

Hope this helps,
Shawn
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD
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