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Solved Vista Snipping Tool, email

craigz

New Member
Messages
7
#1
Hello everyone,
The Snipping Tool in Vista has decided it will not forward my snips to be emailed. Everything else about it works, but when I press the email icon it does not respond. This is a new development. I have used the tool for a year now, without problems. I have tried the add and removal tick in the tablet box, still no joy. I use this tool all of the time, so would much appreciate someone's help, if you can spare a little time. Many thanks, Craigz
 

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roy69

47,65,65,6B
Vista Guru
Gold Member
Messages
2,607
Location
uk
#2
Have you made any changes to your system that could cause it to stop working?
Have you tried a system restore to a time before it started happening?
What error message are you getting? If there is no error message look in your error logs.
Have you changed ISP`s, email address or e-mail client?
 

My Computer

System One

  • Manufacturer/Model
    Self Built
    CPU
    I5 3570K
    Motherboard
    Gigabyte Z77-DS3H
    Memory
    4 x 4GB corsair ballistix sport DDR3 1600 Mhz
    Graphics Card(s)
    Gigabyte Geforce GTX 660 TI
    Sound Card
    creative x-fi
    Monitor(s) Displays
    Primary CiBox 22" Widescreen LCD ,Secondary Dell 22" Widescreen
    Screen Resolution
    Both 1680 x 1050
    Hard Drives
    2 x 500G HD (SATA) 1 x 2TB USB
    PSU
    Corsair HX 620W ATX2.2 Modular SLI Complient PSU
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    Antec 900 Ultimate Gaming Case
    Cooling
    3 x 80mm tri led front, 120mm side 120mm back, 200mm top
    Mouse
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    Trust Graphics Tablet

craigz

New Member
Messages
7
#3
Thanks for the reply Roy. No error message;no change of ISP;no change of system, (is it possible a registry clean could affect it ?). I went to system restore, but it had turned itself off and I had no point to restore to. I tried to install /reinstall via the Tablet Options, but again no luck. It is only the email part that is affected. Everything else works o.k. I can save and send , but sometimes the save option is not available on all screens. Craigz
 

My Computer

roy69

47,65,65,6B
Vista Guru
Gold Member
Messages
2,607
Location
uk
#4
You say that the save is not available on all screens, which ones.
Try sfc.
Try a repair install of vista.
 

My Computer

System One

  • Manufacturer/Model
    Self Built
    CPU
    I5 3570K
    Motherboard
    Gigabyte Z77-DS3H
    Memory
    4 x 4GB corsair ballistix sport DDR3 1600 Mhz
    Graphics Card(s)
    Gigabyte Geforce GTX 660 TI
    Sound Card
    creative x-fi
    Monitor(s) Displays
    Primary CiBox 22" Widescreen LCD ,Secondary Dell 22" Widescreen
    Screen Resolution
    Both 1680 x 1050
    Hard Drives
    2 x 500G HD (SATA) 1 x 2TB USB
    PSU
    Corsair HX 620W ATX2.2 Modular SLI Complient PSU
    Case
    Antec 900 Ultimate Gaming Case
    Cooling
    3 x 80mm tri led front, 120mm side 120mm back, 200mm top
    Mouse
    Technika TKOPTM2
    Keyboard
    Logik
    Internet Speed
    288 / 4000
    Other Info
    Creative Inspire 7.1 T7900 Speakers
    Trust Graphics Tablet

craigz

New Member
Messages
7
#5
Thanks once again for replying Roy. I appreciate that.
The sentence about a scan not being available on all screens was an ill thought through one on my part. Enough to say that scan is always available in the Snipping Tool screen.
I tried the SFC and the result was no integrity violations, so that's o.k.
As regards the repair install, do you mean going to the tablet options box, unchecking, rebooting and then checking the box again to reinstall ? If so, I have done that. Are you perhaps talking about another way ?
It is curious that the only part of Snipping Tool not to respond is the email request. I have no other mail problems, so something is blocking the initiation of that click request to email. The only other wild card solution I can think of is that I installed Avast in place of AVG, but I can't imagine that I would have not had associated problems if Avast were to be the cause.
Anyway, I will understand if we have come to the end of the road here. I know absolutely nothing about computers, and have only gone into this because, likely enough, it's something blindingly simple which is hiding itself extraordinarily well. This is rather annoying. Never mind. Thanks.
Craigz
 
Last edited by a moderator:

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johngalt

Antidisestablishmentarian
Vista Guru
Messages
3,912
Location
3rd Rock
#6
Having AVG can very well have caused the problem - AVG performs email scanning....
 

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    Memory
    3 * 4GB Mushkin Enhanced Redline CL7 DDR3 1600 MHz (PC3-12800)
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    eVGA GTX 970 + eVGA GTX 560 Ti 448 Core Classified (PhysX)
    Sound Card
    Realtek HD Audio (onboard)
    Monitor(s) Displays
    2 * Lenovo LT2323pwA
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    SanDisk Ultra SDSSDHII-960G-G25 SATA III SSD (System)
    Crucial MX100 CT256MX100SSD1 SATA III SSD (User Tree)
    2 * Seagate Barracuda 7200.12 ST31000528AS SATA II
    Seagate ST1500DL001 7200 RPM SATA II
    Intel SSDSA2M080G2GC SATA II SSD
    PSU
    ThermalTake BlackWidow 850W
    Case
    ThermalTake Level 10 GT
    Cooling
    Corsair H100 (CPU) + Air (2 * 210 mm + 3 * 120mm fans)
    Mouse
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    Intel(R) Display Audio | Realtek Audio
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    INTEL SSDSC2CW180A
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johngalt

Antidisestablishmentarian
Vista Guru
Messages
3,912
Location
3rd Rock
#8
Then it is quite possible that Vista has 'forgotten' what your default email program is....
 

My Computers

System One System Two

  • Show second system?
    Yes
    Operating System
    Windows 10 Insider Preview current build
    Manufacturer/Model
    The Beast Model V
    CPU
    Intel Core i7 965 EE @ 3.6 GHz
    Motherboard
    eVGA X58 Classified3
    Memory
    3 * 4GB Mushkin Enhanced Redline CL7 DDR3 1600 MHz (PC3-12800)
    Graphics Card(s)
    eVGA GTX 970 + eVGA GTX 560 Ti 448 Core Classified (PhysX)
    Sound Card
    Realtek HD Audio (onboard)
    Monitor(s) Displays
    2 * Lenovo LT2323pwA
    Screen Resolution
    2 * 1920 x 1080
    Hard Drives
    SanDisk Ultra SDSSDHII-960G-G25 SATA III SSD (System)
    Crucial MX100 CT256MX100SSD1 SATA III SSD (User Tree)
    2 * Seagate Barracuda 7200.12 ST31000528AS SATA II
    Seagate ST1500DL001 7200 RPM SATA II
    Intel SSDSA2M080G2GC SATA II SSD
    PSU
    ThermalTake BlackWidow 850W
    Case
    ThermalTake Level 10 GT
    Cooling
    Corsair H100 (CPU) + Air (2 * 210 mm + 3 * 120mm fans)
    Mouse
    Logitech MX Master
    Keyboard
    Logitech G15 (gen 2)
    Internet Speed
    300+ Mbps downstream / 30+ Mbps upstream
  • Operating System
    Windows 10 Insider Preview (current)
    Manufacturer/Model
    Dell Inspiron 3521
    CPU
    Intel(R) Celeron(R) CPU 1007U @ 1.50GHz
    Motherboard
    Dell
    Memory
    8 GB
    Graphics card(s)
    Intel(R) HD Graphics
    Sound Card
    Intel(R) Display Audio | Realtek Audio
    Monitor(s) Displays
    Inspiron 15"
    Screen Resolution
    1680 * 1050
    Hard Drives
    INTEL SSDSC2CW180A
    PSU
    Dell
    Case
    Dell
    Cooling
    Dell
    Mouse
    Logitech MX Master | Synaptics TouchPad
    Keyboard
    Dell
    Internet Speed
    300+ Mbps downstream | 30+ Mbps upstream

craigz

New Member
Messages
7
#9
Thanks again. My default email is windows mail, with no other send and receive problems. Again, this failure to respond to the email icon when it is pressed must be an email problem specific to the Snipping Tool, but I am at a loss where to look to check or correct this. Craigz
 

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craigz

New Member
Messages
7
#10
Hello John,
Finally solved. I followed through your last suggestion by checking out the defaults on my windows mail. For future users, I did this by: Start>Default Programs>Set your default program. There is a list of programs. Check the windows mail (or whatever is your default email) and find if all the defaults are turned on. Mine had only two out of three, so I checked "all" and it worked.
My thanks to all who have helped me in this. I very much appreciate your time.
Craigz
 

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