sephroth03
New Member
Hello everyone.
So yeah, I'm having a serious problem with my Acer Aspire 8930. A little background information, I'm in Afganistan and I didn't bring any recovery disks with me. The computer hasn't been connected to the internet for about 2-3 weeks before this problem arose. I havn't installed anything on the computer in that time frame and the day before this problem happened, the computer was working great. Bringing this computer to a specialist is not a option until I get back stateside which won't be for awhile and this computer is one of the things helping me stay sane in this hellhole so it's something I really would like to have working. So without further adue, the problem I have experiences (also sorry if any of this sounds off, it could be a typo because I am very tired and its been a very long day).
The computer will start up fine. The Acer loading screen will appear for a few seconds then will disappear and a loading bar with the words "Microsoft Corporation" below it will appear (as is normal). A few seconds later a blank screen appears with the mouse cursor in the center of the screen. The cursor is fully responsive to the inputs from the mouse movements (clicking does nothing). The computer will stay like this until it is powered down either by pressing the power button and waiting for it to shut down or holding it down to force a shut down.
If I choose the first option to shut down the cycle will start over again.
If I choose the second (holding the power button), right after the acer loading screen, I will get the message that windows did not shut down normally and it will give me the option to start in Safe Mode, Safe Mode with Command Prompt, Safe mode with Networking or start windows normally. If I choose any one of the safe mode variants I will get a screen that shows several drivers loading [Loading: Windows\system32\drivers\[Random driver name]
Once that has happened, the screen will go black and the mouse cursor will appear again (this time bigger then normal I the computer did in fact start up in safe mode) but it will stay black just like before.
I've tried changing the SATA Mode from AHCI to IDE in the setup menu off the acer loading screen and that caused the Windows Error Recovery screen to open. It gives me two options: Launch Startup Repair or Start Windows Normally. Starting normally gives me the same problem. Launching the startup repair asks me to restore the system using system restore. At this point it gives me two restore dates to choose from: the day of the original problem or 3 days after the problem first began. If I choose the day of the problem it fails and says "Catastrophic Failure" 0X8000FFFF
If I choose the date which is 3 days later, it completes successfully, restarts and then same exact problem.
If I choose not to restore using system restore, startup repair says it cannot repair this computer automatically. When I view the problem details I get this:
Problem Event Name: StartupRepairV2
Problem Signature 01: AutoFailOver
Problem Signature 02: 6.0.6000.16386.6.0.6001.18000
Problem Signature 03: 2
Problem Signature 04: 65537
Problem Signature 05: Unknown
Problem Signature 06: NoRootCause
Problem Signature 07: 0
Problem Signature 08: 2
Problem Signature 09: WrpRepair
Problem Signature 10: 2
OS Version: 6.0.6000.2.0.0.256.1
Local ID: 1033
Also, I've noticed something slightly weird, If I leave the computer on the black screen with cursor for awhile the screen will turn off, not power down but go completely blank. That is what my screen saver is, just a completely blank page. I've tried to hook it up to a external monitor to see if the computer thinks that there is some kind of phantom monitor connected but that didn't help at all.
I hope any of this information can help. I really don't know what else I can do to get this computer back and running. Thank you for your time. If there is anything else you need to know let me know.
So yeah, I'm having a serious problem with my Acer Aspire 8930. A little background information, I'm in Afganistan and I didn't bring any recovery disks with me. The computer hasn't been connected to the internet for about 2-3 weeks before this problem arose. I havn't installed anything on the computer in that time frame and the day before this problem happened, the computer was working great. Bringing this computer to a specialist is not a option until I get back stateside which won't be for awhile and this computer is one of the things helping me stay sane in this hellhole so it's something I really would like to have working. So without further adue, the problem I have experiences (also sorry if any of this sounds off, it could be a typo because I am very tired and its been a very long day).
The computer will start up fine. The Acer loading screen will appear for a few seconds then will disappear and a loading bar with the words "Microsoft Corporation" below it will appear (as is normal). A few seconds later a blank screen appears with the mouse cursor in the center of the screen. The cursor is fully responsive to the inputs from the mouse movements (clicking does nothing). The computer will stay like this until it is powered down either by pressing the power button and waiting for it to shut down or holding it down to force a shut down.
If I choose the first option to shut down the cycle will start over again.
If I choose the second (holding the power button), right after the acer loading screen, I will get the message that windows did not shut down normally and it will give me the option to start in Safe Mode, Safe Mode with Command Prompt, Safe mode with Networking or start windows normally. If I choose any one of the safe mode variants I will get a screen that shows several drivers loading [Loading: Windows\system32\drivers\[Random driver name]
Once that has happened, the screen will go black and the mouse cursor will appear again (this time bigger then normal I the computer did in fact start up in safe mode) but it will stay black just like before.
I've tried changing the SATA Mode from AHCI to IDE in the setup menu off the acer loading screen and that caused the Windows Error Recovery screen to open. It gives me two options: Launch Startup Repair or Start Windows Normally. Starting normally gives me the same problem. Launching the startup repair asks me to restore the system using system restore. At this point it gives me two restore dates to choose from: the day of the original problem or 3 days after the problem first began. If I choose the day of the problem it fails and says "Catastrophic Failure" 0X8000FFFF
If I choose the date which is 3 days later, it completes successfully, restarts and then same exact problem.
If I choose not to restore using system restore, startup repair says it cannot repair this computer automatically. When I view the problem details I get this:
Problem Event Name: StartupRepairV2
Problem Signature 01: AutoFailOver
Problem Signature 02: 6.0.6000.16386.6.0.6001.18000
Problem Signature 03: 2
Problem Signature 04: 65537
Problem Signature 05: Unknown
Problem Signature 06: NoRootCause
Problem Signature 07: 0
Problem Signature 08: 2
Problem Signature 09: WrpRepair
Problem Signature 10: 2
OS Version: 6.0.6000.2.0.0.256.1
Local ID: 1033
Also, I've noticed something slightly weird, If I leave the computer on the black screen with cursor for awhile the screen will turn off, not power down but go completely blank. That is what my screen saver is, just a completely blank page. I've tried to hook it up to a external monitor to see if the computer thinks that there is some kind of phantom monitor connected but that didn't help at all.
I hope any of this information can help. I really don't know what else I can do to get this computer back and running. Thank you for your time. If there is anything else you need to know let me know.
My Computer
System One
-
- Manufacturer/Model
- ACER Aspire 9830
