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Webroot internet security essentials 2010 - won't let me use the virus scanner?

andy2k10

New Member
Messages
1
#1
Sorry if this is in the wrong section, by the way.

After an almighty virus rendered my laptop completely useless, with only a full system restore becoming the only available option (it was a wrap-around virus that latched onto a website advertising anti-virus software, and wouldn't let me do anything else), I bought a copy of Webroot's Internet security essentials 2010 to try and get rid of the virus.

After finally somehow tricking the virus and installing the software, I went onto the scan options page of the anti-virus software, only to find I couldn't select an anti-virus sweep - the text box was highlighted in red, and I couldn't tick the box.

Not that it mattered, because in the end, the virus was so powerful that a full system restore was the only way to get rid of it (bye-bye uni work, I'll forever curse the 'I'll back it up later' decisions I foolishly made).

Once it was all gone and the laptop was running again, I re-installed the software, but I still have the same problem - the anti-virus feature is turned off, and it won't let me turn it on.

Is this a problem anyone else has encountered? I thought that by registering the product, it would un-highlight the box, but it hasn't worked.

Can anyone help?

Thanks if you can.
 

My Computer

Jacee

Security
Vista Guru
Messages
675
#2

My Computer

System One

  • Manufacturer/Model
    Bruce ... somewhere in his 40's
    CPU
    Intel(R) Core(TM)2 Quad CPU
    Motherboard
    INTEL/D975XBX2
    Memory
    4 GB
    Graphics Card(s)
    ATI Radeon HD 2600 Pro
    Monitor(s) Displays
    Samsung SyncMaster 914v
    Screen Resolution
    1280 x 1024
    Hard Drives
    2/500GB each ... ST3500630AS ATA Device.
    One is not connected
    PSU
    Rocketfish 700 W
    Case
    G.Skill Gigabyte Chassis
    Mouse
    Microsoft PS/2 Mouse
    Keyboard
    Standard PS/2 Keyboard
    Internet Speed
    DSL
    Other Info
    ATI HDMI Audio

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