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Weird wireless keyboard and mouse problem

bokonon

New Member
Messages
1
#1
Hi All,

I have a strange problem with a new Pixxo wireless keyboard and mouse. When I first turn on the computer, the keyboard works to enter bios and move around. But when Vista starts, the keyboard and mouse do not connect. Pressing connect buttons, turning off and on don't seem to help. But when I unplug the receiver from the usb port, wait a few seconds, and then plug it back in, everything works fine.

Pixxo tech support had me check power management options on the USB root hub entries in device manager, but that didn't seem to be the problem.

Any suggestions?

Thanks!
 

My Computer

richc46

Staff member
Vista Guru
Gold Member
Messages
20,105
Location
Fairfield County, CT
#2
Welcome
First new does not mean that it works. Try it with another computer and try another keyboard with your current computer. The results will be self explanatory
If that does not lead to a solution. Go to search type device manager and make sure that the driver is up to date and no yellow warning markers near it.
Try to test with a clean boot procedure
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
Follow this MS bulletin
Troubleshoot response failures in wireless keyboard or mouse
Troubleshoot a wireless mouse that does not function correctly
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

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