Where's the email?

[stickleback]

Hello

I have built a small web page for a client and on the page is a short form. A php script sends the form results to three email addresses - two of the client's and mine.

I'm on a mac (be nice!) and the client uses Outlook with Vista.

If I send an email to the client's address it drops into the mail box - perfect - no problem.

But when the form is completed - something strange happens. The blue integer in parentheses next to the inbox goes up - so a new mail has been received ( safe to assume that this is the form result) but no email appears in the inbox.

Somehow it seems as if the system knows that it has been sent by a script - and I'm assuming that this is somehow either quarantined somehow, or sent somewhere else....

I don't really know Vista (actually not at all) so I'm at a bit of loss and would appreciate any insight you guys can give me....

Here's a couple of further things - the email address is correct - I've checked a few times. Also - if I go into the webmail server I can see the email there - so it's definitely some setting or config thing on the client's computer.

Thanks in advance for the help!

 

[Slammer]

What email service is he using? Gmail? Yahoo? etc. Most likely it has nothing to do with his computer, but just needs to set a rule in his mail service to allow it. Did you check your client's spam/bulk mail folder? It probably got sent there if it didn't show up in his inbox.

 

[stickleback]

Hi Slammer,

there are two accounts - one is a gmail account one is a regular POP account - info@

the form is set to send to both - neither are receiving it which makes me think it is something on the machine rather than both servers.

the third address is my own - and I receive the mails without a problem.

They are not in the junk folder - that was the first place I looked...

The strange thing is the increment in the unread mail integer - the one in blue parentheses next to the Inbox name - this increases - which suggests they are in the inbox - except they are not.......

frustrating....

 

[Slammer]

That is odd. What email program is your client using on his comptuer? Have you tried accessing the email directly from mail.google.com?