Solved Windows Explorer crashes when opening downloads folder

incblue

Member
As the title says, every time I open my download folder a message pops up saying that Windows Explorer has stopped working.

Sometimes it crashes straight away, and other times it crashes after about 10 seconds, after the green loading bar has reached a certain point.

Does anyone know how I can fix this problem?
 

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richc46

Vista Guru
Gold Member

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incblue

Member
Welcome
See if it works with a clean boot? If it does follow procedure to find the cause
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
Thanks for the advice.
However after several clean boots I have concluded that the problem is not caused by startup items or services.

I downloaded a lot of freeware right before the problem started.
Maybe there was a dodgy file or some malware or something. I don't really know anything about scanning for malware.
 

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richc46

Vista Guru
Gold Member
Download Microsoft Security Essentials
Download Malwarebytes and then just scan. This should be done even if you do not have problems
http://www.microsoft.com/security_essentials/
Malwarebytes

After download the only thing you have to do, is find the upadate button and upadate
Then scan
 

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System One

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incblue

Member
Download Microsoft Security Essentials
Download Malwarebytes and then just scan. This should be done even if you do not have problems
http://www.microsoft.com/security_essentials/
Malwarebytes

After download the only thing you have to do, is find the upadate button and upadate
Then scan
I scanned with Malwarebytes, and it removed about 12 things, which must be a good thing.
I did not download Microsoft Security Essentials as it said it would conflict with existing programs.

My problem hasn't gone away.
My theory is that there is a corrupt file in there.

Is it possible to move the good files, using command promt or something, and leave the bad files behind?
 

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richc46

Vista Guru
Gold Member
OK then scan with your current anti virus. Update first and make a full scan.
Lets do the scan before worrying about the files.
We can try a clean boot next, but scan first.
 

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System One

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incblue

Member
OK then scan with your current anti virus. Update first and make a full scan.
Lets do the scan before worrying about the files.
We can try a clean boot next, but scan first.
Okay.
I couldn't get my antivirus to work, so I uninstalled it and scanned with Microsoft Security Essentials instead.
The scan came up clean and found nothing.

And about clean boots, I already did a series of those after your previous post.
 

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richc46

Vista Guru
Gold Member

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
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    ATI Radeon HD3650 256 MB
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    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
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    Dell USB 4 button optical
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ilikefree

Vista Guru
Gold Member
What is the path to your downloads folder.
Where do they go, where are they supposed to go?
 

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ilikefree

Vista Guru
Gold Member
That looks like a pretty normal download path

Have you thought about deleting it and creating another download folder?
 

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System One

  • Manufacturer/Model
    Lenovo Thinkpad T400
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    Intel Mobile Core 2 Duo P8700 @ 2.53GHz
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    LENOVO 64734VM
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    2.00GB Single-Channel DDR3 @ 531MHz
    Graphics Card(s)
    Intel Mobile Intel 4 Series Express Chipset Family
    Sound Card
    Conexant 20561 SmartAudio HD
    Monitor(s) Displays
    15 inch
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    Hard Drives
    1x 180GB Intel 530 series SSD
    1 x 120GB Hitachi 5400rmp
    1 x 650GB Western Digital Elements 5400rpm
    1x 1Tb Western Digital Elements 5400rpm
    Internet Speed
    Medium for New Zealand
    Other Info
    Weakest part of my computer is the graphics chipset.
    Only ever used a laptop.
    Also use USB Freeview TV Card
    Lenovo Docking Station
    External Speakers
    Other bits a pieces as needed

incblue

Member
That looks like a pretty normal download path

Have you thought about deleting it and creating another download folder?
I'd like to, but I don't want to lose any of the content.
The folder contains between 100-200GB of media content that isn't backed up anywhere else.

If there was a way that I could browse the folder without it crashing, (e.g. through command prompt or something? ) then maybe I could remove all of the useful files and then delete the folder.

But I currently do not know how to do that.
 

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incblue

Member
Problem has been resolved

The issue was when Vista tried to generate the thumbnail images of the video files.
Every time it tried to open a certain file to get the thumbnail, that was what caused the crash.
By disabling thumbnails I was able to enter the folder, and delete files until the bad file was gone.

Thanks for all your help guys.
 

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richc46

Vista Guru
Gold Member
Great news. Glad that we could help.
 

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System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
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    DSL provided by ATT

derekimo

Moderator
Problem has been resolved

The issue was when Vista tried to generate the thumbnail images of the video files.
Every time it tried to open a certain file to get the thumbnail, that was what caused the crash.
By disabling thumbnails I was able to enter the folder, and delete files until the bad file was gone.

Thanks for all your help guys.
That's good info, Thanks for posting back, that might help someone else. ;)
 

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    GFX: AMD Radeon HD 6520G /
    OS: Windows 10 Pro x64

AYMG

New Member
I have a Windows 7 Home Premium x64 laptop with this exact same problem. The solution worked!

My laptop was bought brand-new with Windows 7 and most likely never had Vista on it.
If you have this problem, regardless if you have Vista, I recommend it!

To switch the viewing mode of your downloads folder, right-click it and hit properties.
From properties, go to customize. From the customize tab, it should ask, "What kind of folder do you want?" and then a drop-down menu should appear under "Optimize this folder for:"
Click the drop-down menu and select "General Items" and that should remove the thumbnailing. (At least, it did for me. Correct me if I'm wrong)

You may need to check the box saying, "Also apply this template to all subfolders"

Then hit apply, and then ok.

Worked for me! Hope it works for the next person to come across this thread! :D

I have bolded important/basic notes/instructions for your convenience. :)
 

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Yard Dog

Vista Guru
Gold Member
Thanks for sharing. Glad you posted your results.
 

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Egosheep

New Member
I have the almost exact same problem. Except that mine makes the error in safe mode and also does it on startup. I know it isnt startup related but how do i fix it if it does it before i can open any settings?
 

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