Windows failed to start b/c critical driver is missin or corrupt

244062

New Member
Hi,

My windows failed to load b/c a critical system driver is missing or corrupt.

File: windows/system32/Drivers/gjofl.sys

Status: 0xc0000225

Prior to this, I had received some sort of virus that microsoft security essentials claimed to quarantine. I also ran malware bytes. After the scans, my computer accidentally became unplugged and died (the battery is shot). After trying to restart, I received the error msg.

I have tried booting up in safe mode and it doesn't work.

I also ran diagnostics -- the only msg I received was: "diagnostics not found on utility partition". I have no idea what that means.

I am being prompted to insert my installation disc to repair my comp, but windows was preinstalled so I don't have that option.

Please help!
 

My Computer

richc46

Vista Guru
Gold Member
I dont know the answer, but I have a suspicion, that maybe, that driver has something to do with the virus. I googled the driver, nothing. I looked at my computers drivers (cmd prompt and type driverquery) and I do not have it.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

richc46

Vista Guru
Gold Member
What you should do is be sure. Run a full anti virus scan
Download and run malwarebytes, use the full scan and be sure to update first.

If you cannot because of the problem, I would create this DVD from another computer and try to boot. If you can next step is to check for the nasties.
http://www.vistax64.com/tutorials/141820-create-recovery-disc.html
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

244062

New Member
Yeah, I can't fire up my comp so I will have to try the "create a recovery disc option". Does that pose any risk to the data stored on my comp (I'm technologically challenged)?

Thx for your help :)
 

My Computer

richc46

Vista Guru
Gold Member

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
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