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Windows Installer problem

TJFilipi

New Member
Messages
4
#1
Hi,
I'm running Vista Business on a Compaq(HP) nx9600 laptop. Recently, I started to generate periodic "Blue Screen" shutdowns/reboots. (These are not the 'normal' sort of BS with a message & a series of Hex numbers - this is just a totally blank blue screen.) I had a Problems & Solutions message indicating that I might want a BIOS update, but when I went to HP's support page, I found that I could only access updates via their updater.
Step 1 in installing the updater is to run a program, sp39259.exe, which is to install their "Help" function. When I try running this, I first see a command prompt window headed Windows\system32\Cscript.exe. Following this, I get a Windows Installer message that reads "Error opening installation log file. Verify that the specified log file location exists and is writable." When I click the OK button, I get a Windows Script Host message " 'null' is null or not an object."
Can anyone help me to complete the installation? HP won't help, because the notebook is out of warranty and I upgraded from the original XP to Vista on my own.
TIA
 

My Computer

lordbob75

Lord of Bobs
Vista Pro
Gold Member
Messages
1,676
Location
In my Fortress
#2
Try a system restore first.

If that doesnt work, and there is nothing of importance one the laptop, try a reformat.

If that doesnt work, reinstall the OS entirely.

~Lordbob
 

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    Intel Core 2 Quad Q8200 2.33GHz
    Motherboard
    ASUS P5QC
    Memory
    2x2GB
    Graphics Card(s)
    NVidia GeForce 9500GT 1Gb
    Sound Card
    Mobo
    Monitor(s) Displays
    Samsung SyncMaster 206bw
    Screen Resolution
    1680x1050
    Hard Drives
    Samsung SP2514N ATA 250Gb 7200RPM
    Samsung [Model] 1Tb 7200RPM SATA2
    PSU
    Cooler Master Real Power Pro 750W
    Mouse
    Razer Lachesis
    Keyboard
    Razer Tarantula
    Internet Speed
    not fast enough

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