Windows Live Communications Platform has stopped working.


New Member
I have been getting this error nonstop for 2 days... I want to fix it and have tried everything I can think of... Please how can I get this thing to work? The error information i have is..

Problem signature
Problem Event Name: APPCRASH
Application Name: wlcomm.exe
Application Version: 14.0.8098.930
Application Timestamp: 4ac41a12
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e03821
Exception Code: c0000005
Exception Offset: 0001a33d
OS Version: 6.0.6002.
Locale ID: 1033
Additional Information 1: 1ad2
Additional Information 2: 53b6009009ec5fa907230fdbfeeee9a7
Additional Information 3: 3310
Additional Information 4: 775a95d244bdfd7b8a4d20c7ab0269d6

Extra information about the problem
Bucket ID: 1573526342

Somebody Please Help me....

My Computer


Vista Guru
Gold Member
In lieu of a better answer, go back with System Restore. That should put you back to square one.

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Dell USB 4 button optical
    Dell USB
    Other Info
    DSL provided by ATT


New Member
I cannot sign in with my existing ID to windows live messenger but can sign in with a new ID. There is no error massage. Please assist. Is it due to windows live communications platform has stopped? Thks.

My Computer


New Member
I have the same problem, the WLM won't even start and it shows:
Problem signature:
Problem Event Name: APPCRASH
Application Name: msnmsgr.exe
Application Version: 14.0.8117.416
Application Timestamp: 4bc935af
Fault Module Name: WLDCore.dll
Fault Module Version: 14.0.8117.416
Fault Module Timestamp: 4bc93503
Exception Code: c0000005
Exception Offset: 00002ee5
OS Version: 6.0.6001.
Locale ID: 16394

Additional information about the problem:
LCID: 1033

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I already tried, system restore, worked once but failed again, uninstalling, and installing a different version, nothing has worked, please help me :(, but it also doesn't let me get the last update of the flash player.
Any ideas??


My Computer


New Member

Then delete the key UTL. MSN will start and you have to change your avatar or it will screw up again. Somehow the avatar on MSN's storage got corrupted during the hotmail update and such. Do this for any numbered folder as they're made per user. MSN will start up after this, you'll jsut have to replace your picture.

My Computer

I've had this sort of problem before where everytime you log in, you get that problem and then MSN shuts off.
What I found out is that you go

Go to your Windows Live folder and completely drag the Contacts folder onto the desktop and drag it back in. In some way, this fixed the problem for me.

Don't delete and any files from in it, because I've done that before and it lands you a problem like not being able to add contacts and no longer being able to talk in group chats. You may read somewhere that deleting contacts folder may help but only dragging it somewhere else and then putting it back in helped me fix the problem.


This person seems to have fixed the problem

My Computer