Windows Live Communications Platform has stopped working.

Cheshire

New Member
[SOLVED]

The title says most of it.

Recently (within the past couple hours, actually), I've been experiencing this error whenever I attempt to sign into Windows Live Messenger on my main e-mail. What I find odd about it, though, is that I can sign into Windows Live Messenger on any account other than my main one. Example: I'm able to sign into [email protected] and [email protected] but not [email protected] (main account).

This is all the information I'm presented with about the error:

Problem Event Name: APPCRASH
Application Name: wlcomm.exe
Application Version: 14.0.8117.416
Application Timestamp: 4bc91069
Fault Module Name: ESENT.dll
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e037b5
Exception Code: c0000005
Exception Offset: 0013e3fe
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: 73a5
Additional Information 2: fef3ecf69fe874d496a1b3431f56b028
Additional Information 3: ed98
Additional Information 4: 4eb82a5ca9c4cdf4610a55cee4323dba


I've tried uninstalling and reinstalling the program, deleting certain files (as instructed by other threads), downloading file fixes, cleaning my registry, scanning my computer for viruses (with 4+ different programs), and everything else I could think of - I just don't seem to be able to find a fix. Any information would be greatly appreciated.

:)
 
Last edited:

My Computer

Tnuh555

Just another lunatic
Power User
I'm curious; are you using the beta version of Windows live?
If you are using the Beta, try the non-beta one or vice versa.
Sorry I couldn't help much.

You might also want to check to make sure all the latest updates for Windows are installed if you haven't already done that.

Good luck.
 

My Computer

System One

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    Samsung R60 Plus
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    Intel Core 2 Duo T7250 @ 2.00 Ghz
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    2 GB DDR2 RAM
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    Sound Card
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    Monitor(s) Displays
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    Screen Resolution
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Cheshire

New Member
No, I'm not using the beta version and I've made sure that everything is up-to-date.

I was able to resolve the issue thanks to a thread I somehow managed to miss before creating this one.


Thank you so much for your advice, though! I hope it can help someone else.


Have a nice day/night.
:)
 

My Computer

Tnuh555

Just another lunatic
Power User
Glad to hear that the problem is solved! :D

I hope it keeps working for you.
 

My Computer

System One

  • Manufacturer/Model
    Samsung R60 Plus
    CPU
    Intel Core 2 Duo T7250 @ 2.00 Ghz
    Memory
    2 GB DDR2 RAM
    Graphics Card(s)
    ATI Radeon Xpress 1200 series
    Sound Card
    Realtek Hi-def Audio
    Monitor(s) Displays
    Mobile PC Display
    Screen Resolution
    1280 x 800
    Hard Drives
    Fujitsu 120 GB SATA drive
    Internet Speed
    100 mb/s
    Other Info
    South Korean model,
    Shipped from an english teacher half way across the world =P
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