Windows Live Onecare

Matthew Riddel

Matthew Riddel

Member
Having problems with installing Windows Live Onecare on Vista. Says that installation cannot continue. Any ideas? Installed fine on Windows XP Home Edition.

Please help.

Matthew
 

My Computer

System One

  • Manufacturer/Model
    Dell 530
    Memory
    1GB DDR2
    Graphics card(s)
    Nvidia GeForce 8600
    Sound Card
    RealTek High Definition Audio
    Monitor(s) Displays
    19" Dell Monitor
    Screen Resolution
    1440 x 900
    Hard Drives
    250GB Hard Drive
    Mouse
    Microsoft Mouse
    Keyboard
    Microsoft Laser
    Internet Speed
    Up to 20Mbps
Anybody, please really need help on this one.
 

My Computer

System One

  • Manufacturer/Model
    Dell 530
    Memory
    1GB DDR2
    Graphics card(s)
    Nvidia GeForce 8600
    Sound Card
    RealTek High Definition Audio
    Monitor(s) Displays
    19" Dell Monitor
    Screen Resolution
    1440 x 900
    Hard Drives
    250GB Hard Drive
    Mouse
    Microsoft Mouse
    Keyboard
    Microsoft Laser
    Internet Speed
    Up to 20Mbps
mriddel863 said:
Having problems with installing Windows Live Onecare on Vista. Says that installation cannot continue. Any ideas? Installed fine on Windows XP Home Edition.

Please help.

Matthew
Click to expand...
G'Day Matt

Have you disabled or turned off any other Security programs you have, while installing WLOC. This includes completely turning off Windows Defender if it is part of your OEM installed programs. The two running at the same time, causes conflict and instability.

sassofalco
 

My Computer

System One

  • Manufacturer/Model
    Acer Aspire Notebook 5633WLMi.[5630 Series]
    CPU
    Intel Centrino Duo Processor - Intel Core 2 CPU.
    Memory
    4GB DDR2 [3.07GB maximum real available]
    Graphics card(s)
    nVidia GeForce Go 7300, 128MB
    Sound Card
    Realtek HD Audio, Ver. 6.0.1.5717, 2.08MB
    Monitor(s) Displays
    Acer Aspire Notebook - 15.4"; Acer LCD Monitor X223Wsd - 22".
    Screen Resolution
    1280x800x60Hertz [max.]
    Hard Drives
    Notebook - Samsung HM320JI 320GB HD installed 07 August 2009. External HDs [4];Maxtor One Touch4 - 500GB External HD [Drive M:\].Western Digital WDXMS1200TA - 120GB External HD [Drive G:\ - Windows Defender Backup Files only]. Two x LaCie 320GB Mobi
    Mouse
    Logitech Wireless V320 for Notebooks - Model M/N: M-RCD125
    Internet Speed
    Down 20000kb/sec / Up 1000kb/sec [Bigpond-Aus]
    Other Info
    Brother MFC-465CN; PC to Fax/Scan/Copy/Photo MFC. Epson Perfection V300 Photo Scanner. Siemens Speedstream 6520 Router. Wacom 'Bamboo Fun' CTE-650 PC Tablet, Stylus and Mouse. UAC - On;Activated. Browsers; [1] FireFox v3.6[2] IE8. Honorary R.S.M. to the 4th [Assault Pioneer] Troop Pune Sepoys , and 3rd Troop Jodhpur Bengali Lancers.
Good advice sassofalco
Hi Mathew, this might help. Advice from Windows Live OneCare Online : -

"Installation requirements for Windows Live OneCare

To ensure that your Windows Live OneCare installation runs smoothly, please review the following information:

Step 1. Make sure your computer meets the system requirements for Windows Live OneCare

Check your computer for the following minimum requirements for successful installation. If you are unsure how to find this information, you can start the installation process and Windows Live OneCare will check your system automatically during setup. To install Windows Live OneCare, your computer must be connected to the Internet.


  • Microsoft Windows XP (Home Edition, Professional, Media Center Edition, or Tablet PC Edition) with Service Pack 2 (SP2) or later, or Windows Vista 32-bit and 64-bit (Home Basic, Home Premium, Business, or Ultimate) operating system (OneCare does not support the Windows XP Professional 64-bit operating system)
  • Microsoft Internet Explorer 6 or higher for Windows XP SP2; Phishing Filter requires Windows Internet Explorer 7
  • PC with 300 MHz or faster CPU speed
  • 256 MB of RAM and 600 MB of available hard disk space; 25 GB of available space reqiured for central backup features
  • 56 kbps or faster Internet connection (broadband recommended)
  • CD or DVD burner, external hard drive, or USB-enabled media or storage device required for backup and restore functionality (not required for installing Windows Live OneCare)
  • At this time, Windows Live OneCare does not support computers with a Dynamic Disk structure
Step 2. Uninstall other antivirus and firewall programs

This step is very important no matter what brand of protection software you use, because installing one antivirus or firewall program over another on the same computer could potentially lock up the computer.

Windows Live OneCare might not run, or it might slow the performance of your computer, if you install it when other antivirus or firewall programs are also installed on your computer. During setup, Windows Live OneCare checks for common antivirus and firewall programs that are known to conflict with Windows Live OneCare and provides means for you to uninstall them.

Antivirus and firewall programs known to conflict with Windows Live OneCare:
  • Symantec Norton Internet Security 2007
  • Symantec Norton Antivirus 2007
  • Symantec Norton SystemWorks Standard Edition 2007
  • Symantec Norton SystemWorks Premier Edition 2007
  • McAfee Internet Security Suite 2006
  • McAfee Virus Scan 10
  • Trend Micro PC-cillin Internet Security 2007
If no programs are listed, or if only Windows Firewall is listed, then you probably do not need to uninstall any programs. If you do find that other antivirus or firewall software is present on your machine, you will need to uninstall it before installing Windows Live OneCare.

During setup, Windows Live OneCare checks for the programs listed above and will notify you to uninstall any that are found. To avoid any potential problems, however, Windows Live OneCare recommends that you uninstall any other antivirus and firewall software (except for Windows Firewall, which is part of the Windows XP operating system and cannot be uninstalled) before beginning Windows Live OneCare installation.

Notes:
  • To avoid putting your computer at risk, do not remove pre-existing antivirus or firewall software until you are ready to install Windows Live OneCare.
  • You do not need to uninstall Windows Firewall, which is a component of the Windows operating system and cannot be removed. It does not conflict with Windows Live OneCare; in fact, Windows Firewall provides basic firewall protection while you are removing the old software and installing Windows Live OneCare.
Step 3. Make sure you are logged in as an Administrator on your computer

You need to have a user account with administrative privileges on your computer in order to install programs like Windows Live OneCare. To give yourself administrative privileges, you can either log on to the computer with the username "Administrator" (and its password), or use another account that you know has Administrator permissions.

To find out which permissions your user account has:
  • Click Start on the Windows taskbar, then click Control Panel.
  • Double-click User Accounts. The listings in the Group category will tell you what kind of permissions your current account has.
To learn more about managing Windows user permission levels, click Start on the Windows taskbar, then click Help and Support.Release Notes

Release notes describe late-breaking issues, workarounds, and other important information you should know in order to install and run Windows Live OneCare successfully. Please read this section carefully.

Virtual PC (VPC) compatibility
Windows Live OneCare has not been tested with Virtual PC and is unsupported in VPC environments. Subscribers who choose to install and run Windows Live OneCare on a virtual hard disk do so at their own risk. Behavior and stability is unknown, though intermittent VPC crashes have been reported."


Windows Live OneCare Installation Requirements
:geek:
 

My Computer

System One

  • Manufacturer/Model
    Scratch Built
    CPU
    Intel Quad Core 6600
    Motherboard
    Asus P5B
    Memory
    4096 MB Xtreme-Dark 800mhz
    Graphics card(s)
    Zotac Amp Edition 8800GT - 512MB DDR3, O/C 700mhz
    Monitor(s) Displays
    Samsung 206BW
    Screen Resolution
    1680 X 1024
    Hard Drives
    4 X Samsung 500GB 7200rpm Serial ATA-II HDD w. 16MB Cache .
    PSU
    550 w
    Case
    Thermaltake
    Cooling
    3 x octua NF-S12-1200 - 120mm 1200RPM Sound Optimised Fans
    Mouse
    Targus
    Keyboard
    Microsoft
    Internet Speed
    1500kbs
    Other Info
    Self built.
I too went looking Norm, but didn't find anything put so clearly as you have produced.

Your tome has been tucked away for future reference, should it ever be needed.

As an added bit of info, I have Windows Live OneCare, and while it hasn't all been plain sailing, any issues have been dealt with professionally and promptly by the WLOC Support Team

I do automatically scheduled Performance Plus Tune-up Scans [Remove unnecessary Files, Virus and Malware Scan, Defrag Drives, Check for Files needing Backup, Check for Security Updates], and have my system settings to automatically backup to a WD120GB External Hard Drive.

Since this is connected by USB before the Tune-up starts, this Drive (G:) is also included in the Defrag, along with (C:) and (D:). The storage of my WLOC Backup, is the sole purpose in life for the WD12GB Ext HD.

I also have my start time set for 0400hrs, and find that all is over and done on exiting the scratcher in the morning. It's then just the matter of safely removing the hardware, and all is honkey-dorey.....Doris!

The Sepoys send you their best Raspberries.

Toodle-pip.
 

My Computer

System One

  • Manufacturer/Model
    Acer Aspire Notebook 5633WLMi.[5630 Series]
    CPU
    Intel Centrino Duo Processor - Intel Core 2 CPU.
    Memory
    4GB DDR2 [3.07GB maximum real available]
    Graphics card(s)
    nVidia GeForce Go 7300, 128MB
    Sound Card
    Realtek HD Audio, Ver. 6.0.1.5717, 2.08MB
    Monitor(s) Displays
    Acer Aspire Notebook - 15.4"; Acer LCD Monitor X223Wsd - 22".
    Screen Resolution
    1280x800x60Hertz [max.]
    Hard Drives
    Notebook - Samsung HM320JI 320GB HD installed 07 August 2009. External HDs [4];Maxtor One Touch4 - 500GB External HD [Drive M:\].Western Digital WDXMS1200TA - 120GB External HD [Drive G:\ - Windows Defender Backup Files only]. Two x LaCie 320GB Mobi
    Mouse
    Logitech Wireless V320 for Notebooks - Model M/N: M-RCD125
    Internet Speed
    Down 20000kb/sec / Up 1000kb/sec [Bigpond-Aus]
    Other Info
    Brother MFC-465CN; PC to Fax/Scan/Copy/Photo MFC. Epson Perfection V300 Photo Scanner. Siemens Speedstream 6520 Router. Wacom 'Bamboo Fun' CTE-650 PC Tablet, Stylus and Mouse. UAC - On;Activated. Browsers; [1] FireFox v3.6[2] IE8. Honorary R.S.M. to the 4th [Assault Pioneer] Troop Pune Sepoys , and 3rd Troop Jodhpur Bengali Lancers.
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