Solved Windows Mail: Not receiving attachments from HTML messages...

[yelhsa]

Hi all,

I have been reading through forums all day to find a solution.

I am running Vista with Windows Mail.
I am not able to receive attachment from my boss who is running Windows 7 & Outlook.

I have been on his computer and found that he is sending HTML messages (not RTF). I also tried changing my email settings in his address book send plian text only to me. Nothing.

I found update KB905866 on my update list. I read that this was a Windows Mail update for spam. I deleted it and I am still having the problem.

If you can help, that would be amazing!
Ashley

 

[richc46]

Welcome
If you are truly using windows mail and not windows live mail etc, follow this and make sure that you are not blocked from receiving HTML
» Block HTML Content In Windows Mail (Vista) - Windows Fanatics - Lockergnome

 

[yelhsa]

Richard,
Thanks for the quick response.
I followed the link and the instructions.
There is NO check mark next to "Block images and other external content in HTML e-mail."
There shouldn't be, correct?
Thanks, Ashley

 

[richc46]

You are correct, Ashley, there should not be a tick mark
We should be able to solve this. Try a clean boot and make sure that it is not being blocked by other software
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

 

[yelhsa]

Sorry for the delay. I had to let Windows Live Mail import everything from Windows Mail.
There was no tools, but I did find the Safety Options, etc.
There is NO check next to "Block images..."
I am now about to start the clean boot.

 

[yelhsa]

Richard,
Thank you for your patience!
I ran through the clean boot. I ended with only one check mark on Norton and the attachments were still not coming through.
Do you have any suggestions to fix this?

If it helps, I will not be renewing Norton in the 23 days of subscription I have left. (Lucky timing?)
I will be switching to ESET. It may not be worth fixing at this point...
Should I just keep what I have until I uninstall Norton and install ESET?
Thank you,
Ashley

 

[richc46]

LOL Norton may be the cause.
AV often cause problems like this. For a test untick Norton and lets see what happens. Dont be discouraged if it does not work, I have other ideas, too.

Install MSE Security Essentials.
http://www.microsoft.com/security_essentials/

 

[yelhsa]

I unchecked Norton and restarted.
Norton still started though....
I went back to msconfig and it was still checked (I know I unchecked it)...
???

 

[yelhsa]

Oh, and still no attachment....

 

[richc46]

Why not just uninstal it now and start to use Microsoft Security Essentials. I gave a link in my last post.
To make sure you remove it all, use the uninstall tool
Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support

 

[yelhsa]

I have Norton completely uninstalled and am now waiting on my boss to email me from Outlook (he is on the phone in front of his computer).

 

[richc46]

If it works or not, begin to use Security Essentials.
Also
Download and use Malwarebytes.
Together they do a great job a no problems.

If the mail still does not work, try in another user account. Your account could be the cause of the problem.

 

[yelhsa]

I have an attachment!!!!!
There must have been some update within the last few months.
I have never really enjoyed Norton...
Thank you so much!
I will follow your link to the MSE Security Essentials.
Thanks again for everything and for all your patience,
Ashley

 

[richc46]

Glad that it all worked out for you.