Solved Windows Mail stopped receiving emails

munchkincoupe

New Member
I have been running Windows Mail on my laptop for 18months without problems. Yesterday it stopped receiving emails. I can still send out though. I have tried to send a message to myself and nothing. I run Mcafee as AV - tried stopping email monitoring - didn't work so I uninstalled Mcafee and rebooted and retested still nothing. Now reinstalled Mcafee.

Since I transferred my account details over to this laptop I have always had error messages on opening my Windows Mail but on closing the messages the email has always worked normally, so not sure if this problem is going to be related to the error messages that are coming up or not

Account: 'pop.ntlworld.com', Server: 'pop.ntlworld.com', Protocol: POP3, Server Response: '-ERR Protocol error.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC91

Account: '[email protected]', Server: 'pop.ntlworld.com', Protocol: POP3, Server Response: '-ERR [AUTH] Username and password not accepted.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

Any help appreciated
Thanks
 

My Computer

Lorien

Account Suspended
Hi munchkincoupe,

Welcome to Vista Forums!

Since the serious problem just started yesterday, let's see if a System Restore will resolve it. Do you know when this problem began? Try a System Restore to a point in time BEFORE the problem began. Here's the procedure: http://www.vistax64.com/tutorials/76905-system-restore-how.html. Be sure to check the box to show more than 5 days of restore points. If the first attempt fails, then try an earlier point or two. NOTE: You will have to re-install any software and updates you installed and uninstall any software you removed between now and the restore point, but you can use Windows Update for the updates.

As far as the other issues (error messages) go, I strongly recommend you contact your e-mail provider (presumably ntlworld.com) and get them to walk you through the Windows Mail settings as it seems something is not configured properly. I'm frankly surprised it was working at all (let alone fine until yesterday) with those error messages appearing. They should be able to provide the proper settings to eliminate the messages (and quite possibly resolve the problem).

I hope this helps.

Good luck!
 

My Computer

System One

  • Manufacturer/Model
    Dell Inc. MP061 Inspiron E1705
    CPU
    2.00 gigahertz Intel Core 2 Duo 64 kilobyte primary memory
    Motherboard
    Board: Dell Inc. 0YD479 Bus Clock: 166 megahertz
    Memory
    2046 Megabytes Usable Installed Memory
    Graphics Card(s)
    ATI Mobility Radeon X1400 (Microsoft Corporation - WDDM) [Di
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    Monitor(s) Displays
    Generic PnP Monitor (17.2"vis)
    Screen Resolution
    1920 x 1200 pixels
    Hard Drives
    Hitachi HTS541616J9SA00 [Hard drive] (160.04 GB) -- drive 0, s/n SB2411SJGLLRMB, rev SB4OC74P, SMART Status: Healthy
    Case
    Chassis Serial Number: 5YK95C1
    Mouse
    Logitech HID-compliant Cordless Mouse
    Keyboard
    Standard PS/2 Keyboard
    Internet Speed
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    Other Info
    Optiarc DVD+-RW AD-5540A ATA Device [CD-ROM drive]

    Dell AIO Printer A940

    Conexant HDA D110 MDC V.92 Modem

    6TO4 Adapter
    Broadcom 440x 10/100 Integrated Controller
    Broadcom 802.11n Network Adapter
    Microsoft ISATAP Adapter
    Teredo Tunneling Pseudo-Interface

    Router Linksys / WRT54G -01

richc46

Vista Guru
Gold Member
Welcome, to me it sounds like conflict or the settings are incorrect.
Try the following
Try a clean boot and see if that helps. I would not be surprised if it is a conflict with your antivirus. I know that you said that you turned it off. Lets be sure.
If that does not work, go to the website of your email provider and check the settings (the most common cause of problems)
http://support.microsoft.com/kb/929135
When you go to the website, you can ignore, SMPT those are the settings for outgoing.
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

Lorien

Account Suspended
Hi munchkincoupe,

Apparently, Virgin Media is in the process of changing accounts from an old system to a new system. The following page provides a place to enter your address to see if you've been affected yet: Sign in - Account - Virgin Media.

About as far into service information I could get was: https://identity.virginmedia.com/vm_sso/idp/requestAssertion.action?SAMLRequest=eJx9kctuwjAQRX8lmn1e9EFl4SDaqioSVBEEFt05jhOM%2FEg9TtT%2BfQMpEu2iCy%2FGnnt958xs%2FqlV0AuH0hoKaZRAIAy3lTQNhV3xEj7APJsh06oli84fzEZ8dAJ9MOgMkvMDhc4ZYhlKJIZpgcRzsl2sV2QSJaR11ltuFQQLROH88NGTNdhp4bbC9ZKL3WZF4eB9iySO9VfUS9dIo0UlWcStjhnH04Fg%2BUyB123TKqtaVremLHkpG31UZa1lU7NaNfJg6qOt7NCNOUOUvaBQM4XidIOdWBr0zHgKkyRNwyQN0%2FsivSU3U3I3fYcg%2F4n7KM0I4c9s0fVs5diE5LUo8nAzJHaC%2B7NJLyvh3gYFhf06t86zgcD%2BAnoQw4iVnEO5K57%2F42QXiJBdfGfxlVE2Vr%2B3lX0DO1arAA%3D%3D&RelayState=https://my.virginmedia.com/dashboard/start where you can input information to login to the service and possibly obtain the Windows Mail setup information you need (either online for most of it except for username and password or with a representative who can provide it and also help you with the problem).

I hope this helps.

Good luck!
 

My Computer

System One

  • Manufacturer/Model
    Dell Inc. MP061 Inspiron E1705
    CPU
    2.00 gigahertz Intel Core 2 Duo 64 kilobyte primary memory
    Motherboard
    Board: Dell Inc. 0YD479 Bus Clock: 166 megahertz
    Memory
    2046 Megabytes Usable Installed Memory
    Graphics Card(s)
    ATI Mobility Radeon X1400 (Microsoft Corporation - WDDM) [Di
    Sound Card
    SigmaTel High Definition Audio CODEC
    Monitor(s) Displays
    Generic PnP Monitor (17.2"vis)
    Screen Resolution
    1920 x 1200 pixels
    Hard Drives
    Hitachi HTS541616J9SA00 [Hard drive] (160.04 GB) -- drive 0, s/n SB2411SJGLLRMB, rev SB4OC74P, SMART Status: Healthy
    Case
    Chassis Serial Number: 5YK95C1
    Mouse
    Logitech HID-compliant Cordless Mouse
    Keyboard
    Standard PS/2 Keyboard
    Internet Speed
    1958 Kbps download ; 754.8 Kbps upload
    Other Info
    Optiarc DVD+-RW AD-5540A ATA Device [CD-ROM drive]

    Dell AIO Printer A940

    Conexant HDA D110 MDC V.92 Modem

    6TO4 Adapter
    Broadcom 440x 10/100 Integrated Controller
    Broadcom 802.11n Network Adapter
    Microsoft ISATAP Adapter
    Teredo Tunneling Pseudo-Interface

    Router Linksys / WRT54G -01

richc46

Vista Guru
Gold Member
TY was nice of you to follow the advice that I gave the poster. In just 15 minutes too.
As I stated in my post, I had a feeling that going to the website would answer your question.
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

Lorien

Account Suspended
No problem. I thought providing some specific links might help. I was hoping to get to a page with the actual setup details, but it seems only members are allowed to get to that area so I posted links to the closest I could get.
 

My Computer

System One

  • Manufacturer/Model
    Dell Inc. MP061 Inspiron E1705
    CPU
    2.00 gigahertz Intel Core 2 Duo 64 kilobyte primary memory
    Motherboard
    Board: Dell Inc. 0YD479 Bus Clock: 166 megahertz
    Memory
    2046 Megabytes Usable Installed Memory
    Graphics Card(s)
    ATI Mobility Radeon X1400 (Microsoft Corporation - WDDM) [Di
    Sound Card
    SigmaTel High Definition Audio CODEC
    Monitor(s) Displays
    Generic PnP Monitor (17.2"vis)
    Screen Resolution
    1920 x 1200 pixels
    Hard Drives
    Hitachi HTS541616J9SA00 [Hard drive] (160.04 GB) -- drive 0, s/n SB2411SJGLLRMB, rev SB4OC74P, SMART Status: Healthy
    Case
    Chassis Serial Number: 5YK95C1
    Mouse
    Logitech HID-compliant Cordless Mouse
    Keyboard
    Standard PS/2 Keyboard
    Internet Speed
    1958 Kbps download ; 754.8 Kbps upload
    Other Info
    Optiarc DVD+-RW AD-5540A ATA Device [CD-ROM drive]

    Dell AIO Printer A940

    Conexant HDA D110 MDC V.92 Modem

    6TO4 Adapter
    Broadcom 440x 10/100 Integrated Controller
    Broadcom 802.11n Network Adapter
    Microsoft ISATAP Adapter
    Teredo Tunneling Pseudo-Interface

    Router Linksys / WRT54G -01

richc46

Vista Guru
Gold Member
Was really nice. I will have to try to help you in a similar fashion whenever I can.

Now that the problem has been truly identified, it should be easy to fix. If you have any questions or problems, just post.
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

munchkincoupe

New Member
Thanks very much for the help

I logged into my Virginmedia account and it turned out that my wife had changed our password yesterday to subscribe to baby TV!!!!

So when I opened my email it still had the old password which now didn't work

All good now - thanks again
 

My Computer

richc46

Vista Guru
Gold Member
Glad that it worked out and that the forum was part of the solution.
Hope that all your mail brings good news.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

Lorien

Account Suspended
Hi munchkincoupe,

Glad to hear things are now sorted out. It turned out to be a very easy solution and that's good.

Thanks for the feedback - it is appreciated.

I will request that this thread be marked as solved.

Good luck and best wishes!
 

My Computer

System One

  • Manufacturer/Model
    Dell Inc. MP061 Inspiron E1705
    CPU
    2.00 gigahertz Intel Core 2 Duo 64 kilobyte primary memory
    Motherboard
    Board: Dell Inc. 0YD479 Bus Clock: 166 megahertz
    Memory
    2046 Megabytes Usable Installed Memory
    Graphics Card(s)
    ATI Mobility Radeon X1400 (Microsoft Corporation - WDDM) [Di
    Sound Card
    SigmaTel High Definition Audio CODEC
    Monitor(s) Displays
    Generic PnP Monitor (17.2"vis)
    Screen Resolution
    1920 x 1200 pixels
    Hard Drives
    Hitachi HTS541616J9SA00 [Hard drive] (160.04 GB) -- drive 0, s/n SB2411SJGLLRMB, rev SB4OC74P, SMART Status: Healthy
    Case
    Chassis Serial Number: 5YK95C1
    Mouse
    Logitech HID-compliant Cordless Mouse
    Keyboard
    Standard PS/2 Keyboard
    Internet Speed
    1958 Kbps download ; 754.8 Kbps upload
    Other Info
    Optiarc DVD+-RW AD-5540A ATA Device [CD-ROM drive]

    Dell AIO Printer A940

    Conexant HDA D110 MDC V.92 Modem

    6TO4 Adapter
    Broadcom 440x 10/100 Integrated Controller
    Broadcom 802.11n Network Adapter
    Microsoft ISATAP Adapter
    Teredo Tunneling Pseudo-Interface

    Router Linksys / WRT54G -01
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