Windows Update error code 8024A000; unable to install any update.

Hey all,

So I am currently reinstalling Windows on my dad's old laptop after the hard drive decided up die on us, and I stumbled on a problem that's a bit too hard for me to fix.

Namely, I am completely unable to install any Windows Update. Not even MSE will install.

I tried running SURT, but got error code 0x8000247
I also tried running SFC /SCANNOW, it ran the verification fase until 98% and then stated that there where unfixable problems.

The displayed error codes are:
In WU: "8024A000"
In SURT: "0x8000247"
Whilst installing MSE: "0x80070643".

Attached you will find CBS.log and MSINFO with my system specs.


Cheers and many thanks in advance,
Nommy

View attachment CBS.log View attachment MSINFO32.nfo
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron 5547
    CPU
    Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz
    Motherboard
    Dell Inc. 08KNCD
    Memory
    8.00 GB (2 x 4.00 GB)
    Graphics Card(s)
    AMD Radeon R7 M265

NoelDP

Three-Toed Sloth
Vista Guru
That's very reminiscent of similar errors in Win7 - and I wouldn't be surprised to see it being non-genuine.
Please post an MGADiag report BEFORE doing the below potential fixes.

This may simply be caused by a bad set of Intel Storage Matrix Technology drivers -

Installing the Intel Drivers
try downloading and installing them from here -
https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=17882

(IATA89ENU.exe)

Once complete, please reboot twice, then post another MGADiag report.


If nothing has changed, try this...

Please run the following commands in an Elevated Command Prompt

NET STOP CRYPTSVC
REN C:\WINDOWS\SYSTEM32\CATROOT2 CATROOT2OLD
NET START CRYPTSVC

once complete, leave the system alone for at least an hour to rebuild the database, then reboot, and run another MGADiag report and post the results.

If neither of them work, we'll re-evaluate.
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    Acer Aspire 8930G
Hey Noel,

In the beginning I also thought of a counterfeit installation, especially since my dad's computer guy was a bit shady when I asked him about his Microsoft partnershift, but I already ran an MGA on most of those, and all came out clean.

I haven't run an MGA on this machine yet, but I did activate Windows by phone less than three hours ago.
Here's the MGA;
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0x80004005
Windows Product Key: *****-*****-B2XWC-P3Y7K-P8HRG
Windows Product Key Hash: u6lWFDSpM8Pdt4FqbFi3hPFrq10=
Windows Product ID: 89576-OEM-7247087-64062
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.0.6000.2.00010100.0.0.006
ID: {DE5A07E3-B4BB-404B-912F-521FBC715A20}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Business
Architecture: 0x00000000
Build lab: 6000.vista_rtm.061101-2205
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\drivers\Spsys.sys[6.0.5840.16389], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\Slcext.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\advapi32.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\kernel32.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\authz.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\msvcrt.dll[7.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\samlib.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\ntdsapi.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\dnsapi.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\ws2_32.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\nsi.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\msimg32.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\powrprof.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\setupapi.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\oleaut32.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\ole32.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\shell32.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\shlwapi.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\version.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\winmm.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\oleacc.dll[4.2.5406.0], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\mmdevapi.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\wtsapi32.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\regapi.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\crypt32.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\msasn1.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\userenv.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\secur32.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\netapi32.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\psapi.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\netrap.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\wldap32.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\winbrand.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\iphlpapi.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\dhcpcsvc.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\winnsi.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\dhcpcsvc6.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\gpapi.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slc.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\gpsvc.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sysntfy.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\winsta.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\nlaapi.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\ncrypt.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\bcrypt.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\mpr.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\credui.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\cryptui.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\wintrust.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\imagehlp.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\dbghelp.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\mssign32.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\wininet.dll[7.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\normaliz.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\iertutil.dll[7.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\tapi32.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\rtutils.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\rasapi32.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\rasman.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\rasdlg.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\mprapi.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\activeds.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\adsldpc.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\atl.dll[3.5.2284.0], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\certcli.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\winscard.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\netplwiz.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\urlmon.dll[7.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\propsys.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\xmllite.dll[1.1.1002.0], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\mlang.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\advpack.dll[7.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\apphelp.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\msiltcfg.dll[4.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\shunimpl.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\devmgr.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\newdev.dll[6.0.5054.0], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\dwmapi.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\winspool.drv[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\cscapi.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\uxtheme.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\windowscodecs.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\ntshrui.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\feclient.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\shdocvw.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\browseui.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\imm32.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\msctf.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\duser.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\msrating.dll[7.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\ieframe.dll[7.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\msi.dll[4.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\mshtml.dll[7.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\msls31.dll[3.10.349.0], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\comdlg32.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\printui.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\cfgmgr32.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\puiapi.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\hlink.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\imgutil.dll[7.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\usp10.dll[1.626.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\inetcomm.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\msoert2.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\ieui.dll[7.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\efsadu.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\mfc42u.dll[6.6.8063.0], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\odbc32.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\oledlg.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\linkinfo.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\query.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\clbcatq.dll[2001.12.6930.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\cabinet.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\scecli.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\w32topl.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\rpchttp.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\winhttp.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\fwpuclnt.dll[6.0.6000.16386], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\ktmw32.dll[6.0.6000.16386], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{DE5A07E3-B4BB-404B-912F-521FBC715A20}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010100.0.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P8HRG</PKey><PID>89576-OEM-7247087-64062</PID><PIDType>8</PIDType><SID>S-1-5-21-1302118726-1218252579-3908633232</SID><SYSTEM><Manufacturer>Acer, inc.</Manufacturer><Model>TravelMate 7730G </Model></SYSTEM><BIOS><Manufacturer>Acer   </Manufacturer><Version>v0.3509</Version><SMBIOSVersion major="2" minor="5"/><Date>20080917000000.000000+000</Date></BIOS><HWID>0A323507018400FA</HWID><UserLCID>0413</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Versie van Software Licensing-service: 6.0.6000.16386
Naam: Windows(TM) Vista, Business edition
Beschrijving: Windows Operating System - Vista, OEM_COA_SLP channel
Activerings-id: f758e09b-7c7c-492c-b78c-aba5bd4e3f5b
Toepassings-id55c92734-d682-4d71-983e-d6ec3f16059f
Uitgebreide PID: 89576-00144-470-864062-02-1043-6000.0000-2232014
Installatie-id002451674496642564630935950764086916723194142165844353
URL van processorcertificaat: http://go.microsoft.com/fwlink/?LinkId=57201
URL van computercertificaat: http://go.microsoft.com/fwlink/?LinkId=57203
URL van gebruikte licentie: http://go.microsoft.com/fwlink/?LinkId=57205
URL van productcodecertificaat: http://go.microsoft.com/fwlink/?LinkId=57204
Gedeeltelijke productcode: P8HRG
Licentiestatus: licentie

Windows Activation Technologies-->
N/A

HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAEAAQACAAAAAgABAAEAeqiUj3J/9uZeGdJt8vRE2CCWDG6sViqF

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            PTLTD              APIC  
  FACP            INTEL         CRESTLNE
  HPET            INTEL         CRESTLNE
  BOOT            PTLTD         $SBFTBL$
  MCFG            INTEL         CRESTLNE
  SLIC            ACRSYS        ACRPRDCT
  ASF!            OEMID         OEMTBL  
  SSDT            SataRe        SataAhci
  SSDT            SataRe        SataAhci
  SSDT            SataRe        SataAhci
  SSDT            SataRe        SataAhci
Looks genuine on the first glance, but the hellish lot of file mismatches are making me doubt.
If anything, the original laptop before the HDD crashed had a valid, genuine license on it. After the HDD crashed and was replaced my dad's computer guy gave me a Vista install disk with it (which I asked for it, since the DigitalRiver Vista ISO's are down) with which I installed Vista on this laptop. I activated with the original key on the sticker at the bottom of the laptop. Windows then told me that it coudn't verify the activation (most likely because I hadn't installed the wireless drivers yet and had no internet connection) so I activated it by phone.

One note, the ACER Support website doesn't list this website so I had to download all drivers via third party websites. A few drivers looked like they were meant for other devices and so I removed/replaced them, but I can't say for 100% that all drivers are correct, some may be faulty. Could a faulty driver cause this?


Thanks mate :)
Nommy
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron 5547
    CPU
    Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz
    Motherboard
    Dell Inc. 08KNCD
    Memory
    8.00 GB (2 x 4.00 GB)
    Graphics Card(s)
    AMD Radeon R7 M265

NoelDP

Three-Toed Sloth
Vista Guru
That list of file mismatches is exactly what I was expecting to see at this point.
The reason that it's not showing as non-genuine is that there's no WAT update for Vista ;)

Have you tried validating at www.microsoft.com/genuine/validate yet?
That may kick it into a non-genuine status.
 

My Computer

System One

  • Manufacturer/Model
    Acer Aspire 8930G
Aah, I didn't know that Vista didn't have WAT. You learn something every day :)

I didn't use online activation yet, let's see what happens.
Mhm, expected it to unvalidate, but instead it validated smoothly, heh.
Here's a screenshot from the website, it's in Dutch, but roughly translated it says "Welcome to Microsoft! The version of Windows installed on this machine is valid."
Naamloos.jpg

Time to reinstall the Intel storage drivers?


Nommy
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron 5547
    CPU
    Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz
    Motherboard
    Dell Inc. 08KNCD
    Memory
    8.00 GB (2 x 4.00 GB)
    Graphics Card(s)
    AMD Radeon R7 M265
Oh, I just noticed, every time I go to Windows Update the window freezes. Only way for me to remove it is to restart explorer.exe



Nommy
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron 5547
    CPU
    Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz
    Motherboard
    Dell Inc. 08KNCD
    Memory
    8.00 GB (2 x 4.00 GB)
    Graphics Card(s)
    AMD Radeon R7 M265

NoelDP

Three-Toed Sloth
Vista Guru
That'd figure - I suspect that the whole Crypto system is borked.

Try the Intel drivers, and we'll see what happens.

You could try installing SP1 and SP2 - that may kick the system into submission.
 

My Computer

System One

  • Manufacturer/Model
    Acer Aspire 8930G
Hey Noel, sorry for taking so long, but I just got home from GamesCom in Koln, Germany :)

Try the Intel drivers, and we'll see what happens.
Just did this. Now the WU window no longer makes explorer.exe crash, but it still gives the same error.

You could try installing SP1 and SP2 - that may kick the system into submission.
I would if I could mate, but everything WU related doesn't install. I tried WU, MSE and SURT.

Please run the following commands in an Elevated Command Prompt

NET STOP CRYPTSVC
REN C:\WINDOWS\SYSTEM32\CATROOT2 CATROOT2OLD
NET START CRYPTSVC
Trying this now, will report if it works. Should I post an MGA afterwards or run another SCF?


Thanks for helping,
Nommy
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron 5547
    CPU
    Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz
    Motherboard
    Dell Inc. 08KNCD
    Memory
    8.00 GB (2 x 4.00 GB)
    Graphics Card(s)
    AMD Radeon R7 M265
once complete, leave the system alone for at least an hour to rebuild the database
Hmm, not sure what was supposed to happen, but it took less than a minute to complete all commands.. I then restarted the machine and if I look in /System32/, I see both a CATROOT2 and a CATROOT2OLD folder, so I guess it did what it was supposed to do?

Anyhow, WU still doesn't work and gives me the same error :(


Nommy
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron 5547
    CPU
    Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz
    Motherboard
    Dell Inc. 08KNCD
    Memory
    8.00 GB (2 x 4.00 GB)
    Graphics Card(s)
    AMD Radeon R7 M265

telstar59

New Member
Hi Noel,

I have been caught out by these Intel Drivers more than once.

Thanks for the reminder.

That's very reminiscent of similar errors in Win7 - and I wouldn't be surprised to see it being non-genuine.
Please post an MGADiag report BEFORE doing the below potential fixes.

This may simply be caused by a bad set of Intel Storage Matrix Technology drivers -

Installing the Intel Drivers
try downloading and installing them from here -
https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=17882

(IATA89ENU.exe)

Once complete, please reboot twice, then post another MGADiag report.


If nothing has changed, try this...

Please run the following commands in an Elevated Command Prompt

NET STOP CRYPTSVC
REN C:\WINDOWS\SYSTEM32\CATROOT2 CATROOT2OLD
NET START CRYPTSVC

once complete, leave the system alone for at least an hour to rebuild the database, then reboot, and run another MGADiag report and post the results.

If neither of them work, we'll re-evaluate.
 

My Computer

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