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Solved Windows update fails error 80070490

Messages
7
#1
I have a HP Pavillion dv9000 laptop with Vista Business 32 bit and cannot perform any updates I get error code 80070490

I have tried the update readiness tool & it lists 2 errors:
Checking System Update Readiness.
Binary Version 6.0.6002.22574
Package Version 11.0
2011-02-23 21:03
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
(f) CBS Registry Error 0x80070002 Package_for_KB971961_ie8_0~31bf3856ad364e35~x86~~8.0.1.1 failed to get CurrentState
(f) CBS Registry Error 0x80070002 Package_for_KB971961_ie8_0~31bf3856ad364e35~x86~~8.0.1.1 failed to get Visibility
Checking Component Store
Summary:
Seconds executed: 1306
Found 2 errors
CBS Registry Error Total count: 2
Element not found
Error: ERROR_NOT_FOUND(0x80070490)
I have tried the windows update reset tool.

I have read that a repair install with fix this, but I have an HP recovery DVD not an oem DVD. The only option it gives me is to restore to factory config.

Please Help!
Thanks in advance!
I manually downoaded SP2 and that fails as well
 

My Computer

System One

  • Manufacturer/Model
    HP dv9000 Laptop

richc46

Staff member
Vista Guru
Gold Member
Messages
20,105
Location
Fairfield County, CT
#2

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

richc46

Staff member
Vista Guru
Gold Member
Messages
20,105
Location
Fairfield County, CT
#4

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Messages
3,375
#5
Hello and welcome to the Vista Forums!!

I see your error there. It is two very small corruptions.

WARNING! This fix has been made specifically for this user! If you are not this user, DO NOT run this fix, as you could seriously harm your computer. Take a few seconds extra to make a new thread, and get a fix created for you, rather than having to possibly reinstall your whole system!


@mwmit: Ignore the above :)

Download the attached registry file, import it, and re-try your Windows Updates. If Windows Update still does not work, please re-run the System Update Readiness Tool, and attach a new CheckSUR.log.

Thanks!

Richard
 

Attachments

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Keyboard
    Dell Bluetooth
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
Messages
7
#6
Hi Richard,

Still no success

I tried to import your file and received:
Cannot import d:\updatetoll\kb971961.reg: Not all data was successfully written to the registry. Some keys are open by the system or other processes.

When viewing in regedit it appears that the entries are correct:
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_1_for_KB971961~31bf3856ad364e35~x86~~6.0.1.0]
"InstallClient"="WindowsUpdateAgent"
"InstallName"="Package_1_for_KB971961~31bf3856ad364e35~x86~~6.0.1.0.mum"
"InstallLocation"="\\\\?\\C:\\Windows\\SoftwareDistribution\\Download\\ef40a0617e769d532072119fdc76036e\\"
"CurrentState"=dword:00000007
"SelfUpdate"=dword:00000000
"Visibility"=dword:00000002
"Trusted"=dword:00000001
"InstallTimeHigh"=dword:01ca6fce
"InstallTimeLow"=dword:4e35437d
"InstallUser"="S-1-5-21-680484637-287521544-2618304707-1003"
"LastProgressState"=dword:00000007
"LastError"=dword:800f0816
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_1_for_KB971961~31bf3856ad364e35~x86~~6.0.1.0\Owners]
"Package_for_KB971961_client_1~31bf3856ad364e35~x86~~6.0.1.0"=dword:00030007

Thanks for your help any other ideas?
 

My Computer

System One

  • Manufacturer/Model
    HP dv9000 Laptop

richc46

Staff member
Vista Guru
Gold Member
Messages
20,105
Location
Fairfield County, CT
#7

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Messages
7
#8
Yes I did try the reset tool and I downloaded and ran it again to make sure and I still have the same issue no changes and the SUR tool still lists the same 2 errors.

Thanks,
 

My Computer

System One

  • Manufacturer/Model
    HP dv9000 Laptop
Messages
3,375
#9
Hi Richard,

Still no success

I tried to import your file and received:
Cannot import d:\updatetoll\kb971961.reg: Not all data was successfully written to the registry. Some keys are open by the system or other processes.

When viewing in regedit it appears that the entries are correct:
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_1_for_KB971961~31bf3856ad364e35~x86~~6.0.1.0]
"InstallClient"="WindowsUpdateAgent"
"InstallName"="Package_1_for_KB971961~31bf3856ad364e35~x86~~6.0.1.0.mum"
"InstallLocation"="\\\\?\\C:\\Windows\\SoftwareDistribution\\Download\\ef40a0617e769d532072119fdc76036e\\"
"CurrentState"=dword:00000007
"SelfUpdate"=dword:00000000
"Visibility"=dword:00000002
"Trusted"=dword:00000001
"InstallTimeHigh"=dword:01ca6fce
"InstallTimeLow"=dword:4e35437d
"InstallUser"="S-1-5-21-680484637-287521544-2618304707-1003"
"LastProgressState"=dword:00000007
"LastError"=dword:800f0816
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_1_for_KB971961~31bf3856ad364e35~x86~~6.0.1.0\Owners]
"Package_for_KB971961_client_1~31bf3856ad364e35~x86~~6.0.1.0"=dword:00030007

Thanks for your help any other ideas?
Hello again!

I can see that it has not imported properly. However, first, you have exported the wrong key.

You exported:
Code:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_1_for_KB971961~31bf3856ad364e35~x86~~6.0.1.0
Package_1_for_KB971961~31bf3856ad364e35~x86~~6.0.1.0

You should have exported:

Code:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB971961_ie8_0~31bf3856ad364e35~x86~~8.0.1.1
Package_for_KB971961_ie8_0~31bf3856ad364e35~x86~~8.0.1.1

Can you please navigate to the correct key, and see if you can create two new DWORDS:

"CurrentState"=dword:00000007
"Visibility"=dword:00000002


This will look like 7 for CurrentState and 2 for Visibility. After that, please export the key, just to confirm that they have been created properly. If it goes perfectly, can you please re-run the System Update Readiness Tool, retry Windows Update, and include your new CheckSUR.log.

If it still doesn't work, there are two more methods, the second of which is guaranteed to work, but is a massive pain.

Thanks!

Richard
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Keyboard
    Dell Bluetooth
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
Messages
7
#10
Hi Richard & thanks again for your help!

I went to the correct registry area and the current state and visibilty fields already existed. If I tried to modify them I received access is denied. Itried to change permissions and was again denied. So I took ownership and then could give administrators & system full control and trusted installer already had full control. Then I modified the entries as you stated. Here is the export:

Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_1_for_KB971961~31bf3856ad364e35~x86~~8.0.1.1]
"InstallClient"="WindowsUpdateAgent"
"InstallName"="Package_1_for_KB971961~31bf3856ad364e35~x86~~8.0.1.1.mum"
"InstallLocation"="\\\\?\\C:\\Windows\\SoftwareDistribution\\Download\\88872dbd6d2e0f081f296cb12d4e8b05\\"
"CurrentState"=dword:00000007
"SelfUpdate"=dword:00000000
"Visibility"=dword:00000002
"LastProgressState"=dword:00000003
"LastError"=dword:000f0801
"Trusted"=dword:00000001
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_1_for_KB971961~31bf3856ad364e35~x86~~8.0.1.1\Owners]
"Package_for_KB971961_ie8_0~31bf3856ad364e35~x86~~8.0.1.1"=dword:00030004

I tried windows update again - still same error. Ran SUR tool still same error. and also tried the reset tool in agressive mode and still the same error.

Thanks,
 

My Computer

System One

  • Manufacturer/Model
    HP dv9000 Laptop
Messages
3,375
#11
Hello again!

:confused: Ummmm.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_1_for_KB971961~31bf3856ad364e35~x86~~8.0.1.1]


You have exported the wrong key again. How about exporting the entire HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages key for me, right clicking on the resulting .reg file > Send to > Compressed (zipped) folder, and uploading that here.

Then I can look more closely at any other possible causes, before embarking on one of the fixing methods.

Thanks!

Richard
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Keyboard
    Dell Bluetooth
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
Messages
7
#12
Thank you for your patience Richard. I apologize for my carelessness exporting the incorrect keys. Once I found the correct key in the registry and changed the owner to administrators and gave full control to administrators and system I was able to import the registry file you provided for me. I was then able to perform updates!!

Do you have any idea why I had to change the owner and permissions on these registry keys? Is it a Vista thing? I have never come across an XP registry key that I did not have permission to change.

Thanks Again!!!!!!!!!!!
 

My Computer

System One

  • Manufacturer/Model
    HP dv9000 Laptop
Messages
3,375
#13
Hello!

I am really glad that the problem is now resolved! It has been an absolute pleasure to work with you! I am glad that the fix worked. Often it does not, as I believe that your you can also be a truncation for the entire key missing in certain circumstances, and then we require a second fix.

Ownership and permissions were completely redone in Vista, and remain true for Seven. You will now regularly have problems with permissions for both files and registry keys in V/W7. However, this is there for your safety. So yes, back in the days of the insecure XP, this wouldn't have been a problem. Just for your information, the other two fixes involve launching regedit as the root system (:p) or providing me with your software sub hive file, have me modify it, and copy it back via bootable CD.

Anyway, have a really great day!

Richard
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Keyboard
    Dell Bluetooth
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
Messages
3,375
#15
No problem! Again, my pleasure, and thank you so much for the +rep! Greatly appreciated!
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Keyboard
    Dell Bluetooth
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)

Aknot

New Member
Messages
1
#16
I'm having the same problem (80070490), but I seldom fiddle around the regedit, so are there any users out there, who might lend me a hand?
I see that niemiro has been banned, so I guess he can't offer his help anymore :(
 

My Computer

rhump

New Member
Messages
1
#17
Hi All,

My CheckSUR file looks as follows:

=================================
Checking System Update Readiness.
Binary Version 6.0.6002.22574
Package Version 15.0
2012-08-27 09:22

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages
(f) CBS Registry Error 0x80070002 Package_3_for_KB960715~31bf3856ad364e35~x86~~6.0.1.0 failed to get CurrentState
(f) CBS Registry Error 0x80070002 Package_for_KB2158563_client_1~31bf3856ad364e35~x86~~6.0.1.0 failed to get CurrentState
(f) CBS Registry Error 0x80070002 Package_for_KB976098_client~31bf3856ad364e35~x86~~6.0.1.1 failed to get Visibility

Checking Component Store

Summary:
Seconds executed: 6411
Found 3 errors
CBS Registry Error Total count: 3
Customer Experience report successfully uploaded. Thank you for participating. For more information, see the Microsoft Customer Experience Improvement Program on the Microsoft web site.
How should my registry file look like?

Thanks for your help!
 

My Computer

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