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Windows Updates continuously failing. (0x80073712)

Messages
3
#1
I've tried installing the latest updates, Vista SP1, and even the WU client update. I get the same error every time. What is the cause of this? Is there a fix aside from using HP Recovery?
 

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szentt

New Member
Messages
4
#4
whenever i try to download updates, the Update center responds with "ERROR WindowsUpdate_8024402C".

does anyone know how i can get updates again??!
 

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sidney1st

Member
Vista Guru
Messages
968
Location
Paris
#5
With regards to KB935509, KB938371, et KB937287, those updates are a prerequisite for Windows Vista Service Pack 1.
With regards to ERROR WindowsUpdate_8024402C, if you tried already, as i suppose, all Microsoft recommandations, try this trick: (i tried it on a friend's Laptop and it worked, but please don't blame me if it doesn't for you)

Go in your connection propeties (wireless or whatever)
Select Internet Protocol version 4, click Properties and down the bottom change it from "Obtain DNS server addresses automatically" to "Use the following DNS" and set the Preferred DNS to 4.2.2.2, and the Alternate to 4.2.2.3
Click OK to all the windows and try running Windows Update again.
 

My Computer

Messages
210
Location
San Jose, CA
#6
sidney1st,

Hold on......

Why would changing DNS entries to these servers make any difference at all?

A name servers job in, most cases, is to translate hostnames to IP addresses. Regardless of the DNS used, there is only one set of data accurate for any hostname lookup and the only place that information is permanently stored is on the DNS authoritative for that domain. If the selected DNS is not authoritative for a domain, it either queries the authoritative name server or redirects your host's resolver to the authoritative name server. I am skipping DNS caching because it doesn't change what I am saying here.

In this case, all five of Microsoft's DNS are NS[1-5].MSFT.NET. None of which have an IP address of 4.2.2.2 or 4.2.2.3. I don't know what hostnames are used in the Windows Update process, but I doubt seriously that any of the authoritative domain name servers for those hostnames have an IP address of 4.2.2.2 or 4.2.2.3 since those are Verizon servers.

Anyway, please explain why changing the DNS to 4.2.2.2 and 4.2.2.3 will make a difference.

S-
 

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System One

  • CPU
    Intel E6600 @ 3.0 GHz
    Motherboard
    EVGA nForce 680i SLI (NF68-A1)
    Memory
    4GB - CORSAIR XMS2 PC2 6400
    Graphics Card(s)
    EVGA GeForce 8800 GTS (640MB)
    Hard Drives
    2 - Seagate Barracuda 7200.10 (320GB)
    1 - Seagate Barracuda 7200.10 (500GB)

sidney1st

Member
Vista Guru
Messages
968
Location
Paris
#7
4.2.2.2 is a public DNS (nothing to see with any ISP)
Your ISP could be forcing you through a broken proxy, therefore no chance to get updates from WU.
When i gave this "possible" solution to some people, some of them told me that Microsoft, itself gave this solution as a possible one.
Now, it is up to you just to try it or use a DNS from your ISP which is working fine. (you may leave blank the secondary)
 

My Computer

Messages
210
Location
San Jose, CA
#8
4.2.2.2 is a public DNS (nothing to see with any ISP)
Your ISP could be forcing you through a broken proxy, therefore no chance to get updates from WU.
When i gave this "possible" solution to some people, some of them told me that Microsoft, itself gave this solution as a possible one.
Now, it is up to you just to try it or use a DNS from your ISP which is working fine. (you may leave blank the secondary)
It would be extremely unlikely that a "broken" DNS Proxy would be the problem. Why? Because a broken DNS proxy would cause all kinds of DNS failures and you wouldn't even get where this error is generated since you wouldn't be talking to the server that had the update and generated the error.

S-
 

My Computer

System One

  • CPU
    Intel E6600 @ 3.0 GHz
    Motherboard
    EVGA nForce 680i SLI (NF68-A1)
    Memory
    4GB - CORSAIR XMS2 PC2 6400
    Graphics Card(s)
    EVGA GeForce 8800 GTS (640MB)
    Hard Drives
    2 - Seagate Barracuda 7200.10 (320GB)
    1 - Seagate Barracuda 7200.10 (500GB)

ripbox

Nerd
Vista Pro
Messages
591
#12
try running error checking and let it fix and recover all errors
 

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System One

  • Manufacturer/Model
    Me :P
    CPU
    Core 2 Quad Q6600
    Motherboard
    Abit IN9 32X MAX
    Memory
    8 GB OCZ PC2-6400 nVIDIA SLI-Ready Edition (4X2GB)
    Graphics Card(s)
    AMP! GeForce GTX 260² 896MB 448-bit GDDR3 (650MHz/2100MHz
    Sound Card
    Realtek 7.1 CH HD Audio
    Monitor(s) Displays
    17" Fujitsu siemens TFT + 32" LG HD LCD TV
    Screen Resolution
    1280x1024 + 1360x768
    Hard Drives
    150GB Raptor HDD
    500GB Caviar HDD
    PSU
    Thermaltake W0133RB 1200W PSU
    Case
    Antec 900
    Cooling
    Stock + Antec 900 case fans
    Mouse
    Logitech MX Revolution
    Keyboard
    Logitech G15 (full layout)

ikea2000

New Member
Messages
1
Location
Sweden
#14
try running error checking and let it fix and recover all errors
dude, that has nothing todo with Windows Updates.
Me and a guy from MS Support has tried to search for the problem. According to MS this problem only happens to machines with antivirus software. The problem seems to be permissions-related and so far the only solution has been to reinstall the OS or use a recovery disc.

This is what we have done:
1. Search all disks for errors.
2. Take ownership of C:
3. Enable all permissions for the Sys Admin and User Admin accounts on C:
4. Take ownership of the registry (resulted in crash of the Reg editor)

This is what i'm going to try
5. Uninstall Avast antivirus and try update
6. Backup system, repair Vista and try update
7. Total reinstallation :(

8. Report to MS Support
 

My Computer

System One

  • CPU
    T7100
    Motherboard
    Dell for XPS m1330
    Memory
    Dell 2Gb
    Graphics Card(s)
    8400M GS 128Mb
    Hard Drives
    1x HDD
    2x Partitions

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