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Windows Vista Upadate for Microsoft Silvelight (KB979202) failed - Error Code

#1
Hi,

I am running Windows Vista Home Premium on my laptop. For last few days I have been trying to install 'Upadate for Microsoft Silvelight (KB979202)' without any luck. Each time, I get the error "WindowsUpdate_00000652" - Windows Update Encountered an unknown error. However, in between, another update (KB915597) has been installed successfully!

I tried to resolve this problem by wandering through different forums. However, no luck yet! Can anybody help me resolve this problem and get my Windows Installer back on track?


By the way, I did the following:

Run cmd.exe with administrative previlliges and type sfc /scannow

Following is the output I received -
= = = = = = = = = = = = = = = = = = = = = = = = == = = = = = = = = =
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc/scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of them.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

C:\Windows\system32>

= = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = =
Does anyone have any idea of what's going wrong here? Do I have to fix the corruption to make this installation happen?

Please help me resolve this issue.

Thanks,
Shirish
 

My Computer

richc46

Staff member
Vista Guru
Gold Member
#2
We have people at the foum with expertise in this area and I am sure you will be visited soon. My only comment is, are you sure that this update is required? Second are you sure that you do not already have it?
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

derekimo

Staff member
#3
Hi,

I am running Windows Vista Home Premium on my laptop. For last few days I have been trying to install 'Upadate for Microsoft Silvelight (KB979202)' without any luck. Each time, I get the error "WindowsUpdate_00000652" - Windows Update Encountered an unknown error. However, in between, another update (KB915597) has been installed successfully!

I tried to resolve this problem by wandering through different forums. However, no luck yet! Can anybody help me resolve this problem and get my Windows Installer back on track?


By the way, I did the following:

Run cmd.exe with administrative previlliges and type sfc /scannow

Following is the output I received -
= = = = = = = = = = = = = = = = = = = = = = = = == = = = = = = = = =
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc/scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of them.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

C:\Windows\system32>

= = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = =
Does anyone have any idea of what's going wrong here? Do I have to fix the corruption to make this installation happen?

Please help me resolve this issue.

Thanks,
Shirish
Have you tried running it more than once, It might not be able to fix them all at once.
 

My Computer

System One

  • Manufacturer/Model
    Self Built
    CPU
    Intel I5-2500K @3.3GHz
    Motherboard
    Asrock P67 Extreme4
    Memory
    16GB G.Skill Ripjaws X (4x4GB)
    Graphics Card(s)
    EVGA GeForce 750 Ti SC 2GB
    Sound Card
    ASUS Xonar DG 5.1 Channels 24-bit 96KHz PCI Interface Sound
    Monitor(s) Displays
    auria eq2367
    Screen Resolution
    1920 x 1080
    Hard Drives
    250GB Samsung 850 EVO SSD
    1TB WD Blue
    1TB Hitachi
    PSU
    SeaSonic X 650W 80 Plus Gold
    Case
    Corsair Obsidian 750D
    Cooling
    Corsair H60, Three 140mm case fans
    Mouse
    Logitech Wireless Mouse M310
    Keyboard
    Logitech Wireless Keyboard K520
    Internet Speed
    Wave Broadband ~ 100 down 5 Up
    Other Info
    Laptop specs: HP g7-1365dx /
    CPU: AMD A6-3420M APU with Radeon(tm) HD Graphics /
    RAM: Crucial 8Gb (2x4Gb) /
    SSD: Crucial M4-CT128M4SSD2 ATA Device/ FW 000F /
    GFX: AMD Radeon HD 6520G /
    OS: Windows 10 Pro x64
#4
richc46 and derekimo,

Thanks for your time and replies.

First of all, the windows installer says that this one is an important update. However, I don't know if I already have it. (I doubt that). Anyways, I have tried installing this one multiple times over the last couple of weeks and run into the error code 652 each time.

Any thoughts?

Thanks,
Shirish
 

My Computer

richc46

Staff member
Vista Guru
Gold Member
#5
Ill take the number and try to find the issue date
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

richc46

Staff member
Vista Guru
Gold Member
#6

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

derekimo

Staff member
#7
richc46 and derekimo,

Thanks for your time and replies.

First of all, the windows installer says that this one is an important update. However, I don't know if I already have it. (I doubt that). Anyways, I have tried installing this one multiple times over the last couple of weeks and run into the error code 652 each time.

Any thoughts?

Thanks,
Shirish
I'm Sorry if I wasn't clearer or maybe I was, but I was talking about the sfc /scannow not being able to fix all at once. therefore it might need to be run more than once.
 

My Computer

System One

  • Manufacturer/Model
    Self Built
    CPU
    Intel I5-2500K @3.3GHz
    Motherboard
    Asrock P67 Extreme4
    Memory
    16GB G.Skill Ripjaws X (4x4GB)
    Graphics Card(s)
    EVGA GeForce 750 Ti SC 2GB
    Sound Card
    ASUS Xonar DG 5.1 Channels 24-bit 96KHz PCI Interface Sound
    Monitor(s) Displays
    auria eq2367
    Screen Resolution
    1920 x 1080
    Hard Drives
    250GB Samsung 850 EVO SSD
    1TB WD Blue
    1TB Hitachi
    PSU
    SeaSonic X 650W 80 Plus Gold
    Case
    Corsair Obsidian 750D
    Cooling
    Corsair H60, Three 140mm case fans
    Mouse
    Logitech Wireless Mouse M310
    Keyboard
    Logitech Wireless Keyboard K520
    Internet Speed
    Wave Broadband ~ 100 down 5 Up
    Other Info
    Laptop specs: HP g7-1365dx /
    CPU: AMD A6-3420M APU with Radeon(tm) HD Graphics /
    RAM: Crucial 8Gb (2x4Gb) /
    SSD: Crucial M4-CT128M4SSD2 ATA Device/ FW 000F /
    GFX: AMD Radeon HD 6520G /
    OS: Windows 10 Pro x64
#8
Uninstall completely Silverlight and reinstall it again.If still no result prepare report from SFC command:

run cmd.exe with administrative previlliges (right click on cmd.exe) nad type:

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt

On your desktop appear sfcdeteails.txt file,next run Readiness Tool Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2

Readiness Tool create report -CheckSur.log file in C:\Windows\Logs\CBS folder.Both sfcdetails.txt and CheckSur.log files attache to post.
 

My Computer

#9

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Keyboard
    Dell Bluetooth
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
#10
Thanks for your time and suggestion. When I tried to install the Windows Installer Clean-up Tool, I got an error message: "Error 1500. Another installation is in progress. You must complete that installation before continuing this one. " !! :(

Any thoughts?

Thanks,
Shirish


Hi,

Go to, download and install the Windows Installer Clean-up Tool from here: http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe and remove Microsoft Silverlight if you cannot uninstall it normally. Then retry the update or download Silverlight from the Official Microsoft Silverlight site here: Get Started : The Official Microsoft Silverlight Site and click Windows Runtime on the right.

Richard
 

My Computer

#11
Uninstall completely Silverlight and reinstall it again.If still no result prepare report from SFC command:

run cmd.exe with administrative previlliges (right click on cmd.exe) nad type:

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt

On your desktop appear sfcdeteails.txt file,next run Readiness Tool Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2

Readiness Tool create report -CheckSur.log file in C:\Windows\Logs\CBS folder.Both sfcdetails.txt and CheckSur.log files attache to post.

Flavius,

Thanks for your time and suggestion. I could not uninstall Silverlight as I got an error message: "Error 1500. Another installation is in progress. You must complete that installation before continuing this one. " !! So, is this something like multiple installations happening at a time or an incomplete installation?

Your help will be greatly appreciated.

Thanks,
Shirish
 

My Computer

#12
Make sure you don't have this key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\InProgress

if you have this key then delete it + restart computer,.and try again uninstall it.IF it don't help use Windows Installer Cleanup (see @Niemiro post).Because SFC command returned some errors,attache to post sfcdetails.txt and CheckSur.log files too.
 
Last edited:

My Computer

#13
Make sure you don't have this key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\InProgress

if you have this key then delete it + restart computer,.and try again uninstall it.IF it don't help use Windows Installer Cleanup (see @Niemiro post).Because SFC command returned some errors,attache to post sfcdetails.txt and CheckSur.log files too.
Flavius,

I followed your advice. Following are the updates:

The specified H_KEY for 'install in progress' was not found. However, it was there before when I checked a few days back as advised by someone!

I tried to uninstall Silverlight once again. Windows Installer said: “No valid sequence could be found for the set of patches”. Further, my attempt to install Windows Installer Clean-up Tool, I got an error message: "Error 1500. Another installation is in progress. You must complete that installation before continuing this one”.

Please find attached two files - CheckSur.log & sfcdetails.txt

Again, thanks for your time and help. I look forward to the solution!

Thanks,
Shirish
 

My Computer

#14
Logs report you have corrupted XPS Viewer or XPS Essential Pack or it is incorrect installed

2010-02-02 11:23:33, Info CSI 000001ad [SR] Could not reproject corrupted file [ml:520{260},l:66{33}]"\??\C:\Windows\System32\XPSViewer"\[l:42{21}]"XPSViewerManifest.xml"; source file in store is also corrupted
+

(f) CSI Payload File Missing 0x00000000 XPSViewerManifest.xml x86_wpf-xpsviewermanifestxml_31bf3856ad364e35_6.0.6000.20545_none_de1025e3ba7b6cde
(f) CSI Payload File Missing 0x00000000 XPSViewerManifest.xml x86_wpf-xpsviewermanifestxml_31bf3856ad364e35_6.0.6001.22208_none_e024aac9b77ed185
In my opinion you have to reinstall it.If you have only installed XPS Viewer I recommend replace with XPS Essential Pack http://www.microsoft.com/downloads/...DD-E3A5-44CC-8021-7649FD37FFEE&displaylang=en

Besides these component seems to be corrupted and orphaned

(f) CBS Watchlist Component Missing 0x80070002 x86_bthmtpenum.inf_31bf3856ad364e35_0.0.0.0_none_23d1b875dc1c1425 Microsoft-Windows-WPD7IP-SKU-Package~31bf3856ad364e35~x86~~7.0.6002.18112.bthmtpenum Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Component Missing 0x80070002 x86_wpdfs.inf_31bf3856ad364e35_0.0.0.0_none_49c6cb2f1ac5fe37 Microsoft-Windows-WPD7IP-SKU-Package~31bf3856ad364e35~x86~~7.0.6002.18112.wpdfs Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Component Missing 0x80070002 x86_wpdmtp.inf_31bf3856ad364e35_0.0.0.0_none_43743b50cedad977 Microsoft-Windows-WPD7IP-SKU-Package~31bf3856ad364e35~x86~~7.0.6002.18112.wpdmtp Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Component Missing 0x80070002 x86_wpdmtphw.inf_31bf3856ad364e35_0.0.0.0_none_1c1880257795310c Microsoft-Windows-WPD7IP-SKU-Package~31bf3856ad364e35~x86~~7.0.6002.18112.wpdmtphw Package registry presence failed, possibly an orphaned package on package watchlist
You have to remove empty strings.Download PSTools PsTools
extract from this pack psexec.exe file and place it into C:\Windows\System32

Next run cmd.exe with admin previlliges (right click on cmd.exe as admin) and type:

psexec -s -i -d regedit

This command will run regedit from SYSTEM accoutn level (not from your level), next find in registry following keys:

HKLM\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_bthmtpenum.inf_31bf3856ad364e35_0.0.0.0_none_23d1b875dc1c1425

HKLM\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_wpdfs.inf_31bf3856ad364e35_0.0.0.0_none_49c6cb2f1ac5fe37

HKLM\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_wpdmtp.inf_31bf3856ad364e35_0.0.0.0_none_43743b50cedad977

HKLM\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_wpdmtphw.inf_31bf3856ad364e35_0.0.0.0_none_1c1880257795310c

and give SYSTEM account full control for those keys.Next in above keys remove following strings:

in HKLM\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_bthmtpenum.inf_31bf3856ad364e35_0.0.0.0_none_23d1b875dc1c1425

remove string Microsoft-Windows-WPD7IP-SKU-Package~31bf3856ad364e35~x86~~7.0.6002.18112.bthmtpenum

in HKLM\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_wpdfs.inf_31bf3856ad364e35_0.0.0.0_none_49c6cb2f1ac5fe37

remove string Microsoft-Windows-WPD7IP-
SKU-Package~31bf3856ad364e35~x86~~7.0.6002.18112.wpdfs


in HKLM\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_wpdmtp.inf_31bf3856ad364e35_0.0.0.0_none_43743b50cedad977

remove string Microsoft-Windows-WPD7IP-SKU-Package~31bf3856ad364e35~x86~~7.0.6002.18112.wpdmtp

in HKLM\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_wpdmtphw.inf_31bf3856ad364e35_0.0.0.0_none_1c1880257795310c

remove string Microsoft-Windows-WPD7IP-SKU-Package~31bf3856ad364e35~x86~~7.0.6002.18112.wpdmtphw

remove also all files from C:\Windows\Logs\CBS folder + restart and try again install Silverlight.If again it will fail,run again Readiness Tool and attache new CheckSur.log file to post


FYI

HKLM=HKEY_LOCALE_MACHINE
 

My Computer

#15
Logs report you have corrupted XPS Viewer or XPS Essential Pack or it is incorrect installed

2010-02-02 11:23:33, Info CSI 000001ad [SR] Could not reproject corrupted file [ml:520{260},l:66{33}]"\??\C:\Windows\System32\XPSViewer"\[l:42{21}]"XPSViewerManifest.xml"; source file in store is also corrupted
+

(f) CSI Payload File Missing 0x00000000 XPSViewerManifest.xml x86_wpf-xpsviewermanifestxml_31bf3856ad364e35_6.0.6000.20545_none_de1025e3ba7b6cde
(f) CSI Payload File Missing 0x00000000 XPSViewerManifest.xml x86_wpf-xpsviewermanifestxml_31bf3856ad364e35_6.0.6001.22208_none_e024aac9b77ed185
In my opinion you have to reinstall it.If you have only installed XPS Viewer I recommend replace with XPS Essential Pack Download details: XPS Essentials Pack Version 1.1

Besides these component seems to be corrupted and orphaned

(f) CBS Watchlist Component Missing 0x80070002 x86_bthmtpenum.inf_31bf3856ad364e35_0.0.0.0_none_23d1b875dc1c1425 Microsoft-Windows-WPD7IP-SKU-Package~31bf3856ad364e35~x86~~7.0.6002.18112.bthmtpenum Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Component Missing 0x80070002 x86_wpdfs.inf_31bf3856ad364e35_0.0.0.0_none_49c6cb2f1ac5fe37 Microsoft-Windows-WPD7IP-SKU-Package~31bf3856ad364e35~x86~~7.0.6002.18112.wpdfs Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Component Missing 0x80070002 x86_wpdmtp.inf_31bf3856ad364e35_0.0.0.0_none_43743b50cedad977 Microsoft-Windows-WPD7IP-SKU-Package~31bf3856ad364e35~x86~~7.0.6002.18112.wpdmtp Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Component Missing 0x80070002 x86_wpdmtphw.inf_31bf3856ad364e35_0.0.0.0_none_1c1880257795310c Microsoft-Windows-WPD7IP-SKU-Package~31bf3856ad364e35~x86~~7.0.6002.18112.wpdmtphw Package registry presence failed, possibly an orphaned package on package watchlist
You have to remove empty strings.Download PSTools PsTools
extract from this pack psexec.exe file and place it into C:\Windows\System32

Next run cmd.exe with admin previlliges (right click on cmd.exe as admin) and type:

psexec -s -i -d regedit

This command will run regedit from SYSTEM accoutn level (not from your level), next find in registry following keys:

HKLM\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_bthmtpenum.inf_31bf3856ad364e35_0.0.0.0_none_23d1b875dc1c1425

HKLM\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_wpdfs.inf_31bf3856ad364e35_0.0.0.0_none_49c6cb2f1ac5fe37

HKLM\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_wpdmtp.inf_31bf3856ad364e35_0.0.0.0_none_43743b50cedad977

HKLM\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_wpdmtphw.inf_31bf3856ad364e35_0.0.0.0_none_1c1880257795310c

and give SYSTEM account full control for those keys.Next in above keys remove following strings:

in HKLM\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_bthmtpenum.inf_31bf3856ad364e35_0.0.0.0_none_23d1b875dc1c1425

remove string Microsoft-Windows-WPD7IP-SKU-Package~31bf3856ad364e35~x86~~7.0.6002.18112.bthmtpenum

in HKLM\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_wpdfs.inf_31bf3856ad364e35_0.0.0.0_none_49c6cb2f1ac5fe37

remove string Microsoft-Windows-WPD7IP-
SKU-Package~31bf3856ad364e35~x86~~7.0.6002.18112.wpdfs


in HKLM\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_wpdmtp.inf_31bf3856ad364e35_0.0.0.0_none_43743b50cedad977

remove string Microsoft-Windows-WPD7IP-SKU-Package~31bf3856ad364e35~x86~~7.0.6002.18112.wpdmtp

in HKLM\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_wpdmtphw.inf_31bf3856ad364e35_0.0.0.0_none_1c1880257795310c

remove string Microsoft-Windows-WPD7IP-SKU-Package~31bf3856ad364e35~x86~~7.0.6002.18112.wpdmtphw

remove also all files from C:\Windows\Logs\CBS folder + restart and try again install Silverlight.If again it will fail,run again Readiness Tool and attache new CheckSur.log file to post


FYI

HKLM=HKEY_LOCALE_MACHINE

I did everything step by step per your advise. However, while downloading PSTools, I extracted all files instead of just psexec.exe file into C:\Windows\System32.
Later, my attempt to install Silverlight update ended in Error "Code 670: Windows Update encountered an unknown error." So, I ran Readiness Tool again. Please find attached the new CheckSur.log file.

Again, I appreciate your time, patience, and help.

Thanks,
Shirish
 

My Computer

#16
The corrupted keys in registry has been fixed but you still have the same problem with XPSViewer.Really did you reinstall XPS Essential Pack (XPS Viewer)?

Try below method

I attached to post files to replace for you.Of course you can replace them on allive system but you will have many obstacles with permissions to do that http://www.vistax64.com/tutorials/112795-context-menu-take-ownership.html ,so thus I recommend to do that through Vista DVD or if you don't have Vista DVD you can special recovery disk instead http://www.vistax64.com/tutorials/141820-create-recovery-disc.html

1.Download attached to post FixPacks.zip file -in zip file is packed Packs folder -you have to unpack it and place directly on C: exactly as I show below:


2.Boot Vista DVD (if you don't have Vista DVD instead use special recovery disk )
Choose language>>Repair Computer>>WinRE>>command prompt

and type:

robocopy C:\Packs C:\ /E /IS

press ENTER,and next type:

del C:\Windows\Logs\CBS\*.*

press ENTER and next ype:

del C:\Windows\WinSxS\*.xml

and press ENTER

3.Run system normally and again repeat sfc /scannow command,and try install Silverlight

If still no result again run Readiness Tool and attache new CheckSur.log to post.
 
Last edited:

My Computer

#17
The corrupted keys in registry has been fixed but you still have the same problem with XPSViewer.Really did you reinstall XPS Essential Pack (XPS Viewer)?

Try below method

I attached to post files to replace for you.Of course you can replace them on allive system but you will have many obstacles with permissions to do that http://www.vistax64.com/tutorials/112795-context-menu-take-ownership.html ,so thus I recommend to do that through Vista DVD or if you don't have Vista DVD you can special recovery disk instead http://www.vistax64.com/tutorials/141820-create-recovery-disc.html

1.Download attached to post FixPacks.zip file -in zip file is packed Packs folder -you have to unpack it and place directly on C: exactly as I show below:


2.Boot Vista DVD (if you don't have Vista DVD instead use special recovery disk )
Choose language>>Repair Computer>>WinRE>>command prompt

and type:

robocopy C:\Packs C:\ /E /IS

press ENTER,and next type:

del C:\Windows\Logs\CBS\*.*

press ENTER and next ype:

del C:\Windows\WinSxS\*.xml

and press ENTER

3.Run system normally and again repeat sfc /scannow command,and try install Silverlight

If still no result again run Readiness Tool and attache new CheckSur.log to post.

Just a quick question before I follow the suggested steps: Is booting vista DVD the same as formatting the computer? Will it affect the data on my computer? I have very important academic research data and some research-related one-time-installation softwares on my machine and I do not want to mess up with and lose those. So, I want to get your advise beforehand. Should I take a full back-up of my machine before following the suggested steps?

BTW, I don't know how important Silverlight is for my computer and I don't care if I don't have it on my machine. I just want the Windows Installer to be able to check for and install important updates on its own.

Thanks, again!

Shirish
 

My Computer

#18
T
Just a quick question before I follow the suggested steps: Is booting vista DVD the same as formatting the computer?
Of course not! Don't mistake with restoring factory settings from recovery partition in notebooks or recovery disk from notebooks.Please note also recovery disk from notebooks and Vista/Windows 7 recovery disk are completely different things!If you don't run special command to format/delete/reinstall OS yourself under Vista DVD,surly don't harm your system.More details about using Vista/Win 7 DVD
Windows Recovery Environment - Wikipedia, the free encyclopedia

"robocopy" command only fill few files,it will not remove or touch other files I can sure you.

EDIT
On our forum is also good tutorial about using Vista DVD and WinRE
http://www.vistax64.com/tutorials/194765-system-recovery-options.html
 
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My Computer