Yahoo embedded images missing/damaged in Windows Vista default mail client

AndyTampa

Member
I've searched and searched for an answer to this but the entire question gets confused because Microsoft was dumb enough to make two email clients with almost identical names.

First thing first...I am not using Windows Live Mail. I am having a problem with the Windows Mail client bundled with Windows Vista. With the thousands of emails in my client, I am reluctant to switch to another client though I admit I will have to at some point. I like having all my emails from 7 different addresses in one list with the Account name in one column. I don't know of another client that will do this.

Now to the problem at hand....

Of all my email addresses, 4 of them are Yahoo accounts. I have them set up as POP3 accounts. These are the only ones from which I've noticed the problem. The issue is with images embedded in the emails. Emails containing embedded pics arrive in any of four different conditions.
1) Perfect
2) Some images have a placeholder X where an image should be while other images are unaffected.
3) All images have a placeholder X where an image should be.
4) This symptom is the newest to me. Images are there, but only 1 pixel high. In the image below, those four lines are actually images in the email.
30659

For number 4 above, if go to the Yahoo web interface and forward this email to the same account it came from, Windows Mail will have no problem showing me all of the images. It's only the original emails that are affected. If I try to forward this email from the mail client, I get the warning that images can't be found and will not be forwarded.

For emails that show placeholders, I believe they still don't show when forwarded between Yahoo accounts, but I'll have to re-confirm that when I get to another email with that problem. (I'm going through year's worth of unread emails at the moment).

Older emails do not appear to be affected by this. Can someone make sense of this? I've been trying for a while to find an answer.

I have confirmed the following settings:
1) The options Block Images and Message in HTML are greyed out.
2) Tools > Options > Read > Read all messages in plain text is UNCHECKED
3) Tools > Options > Read > Fonts > Default Font Encoding used when reading messages is Unicode (UTF-8)
4) Tools > Options > Security > Download Images > Block images and other external content in HTML e-mail is UNCHECKED
5) My IE is not using a proxy.
6) Internet Options > Advanced > Multimedia, Show Image Download Placeholders is CHECKED
7) Internet Options > Advanced > Multimedia, Show Pictures is CHECKED
8) Internet Options > Advanced > Security, Block unsecured images with other mixed content is UNCHECKED
9) All accounts are set up as POP3. I have confirmed though that the issue remains even if the account is IMAP.
10) Cache and Cookies have been cleared in IE, FF, and Java.
11) The latest Java JRE Version 8 Update 211 is installed.

My system:
Windows Vista Home Premium SP2 32-bit, 4GB RAM
MS Windows Mail Ver. 6.0.6000.16386
IE9 (which I don't use)
FireFox ESR 52.7.2
Kaspersky Internet Security Ver. 19.0.0.1088 (e)
 
Last edited:

My Computer

System One

  • Operating System
    Windows Vista Home Premium SP2, 32-bit
    Manufacturer/Model
    Retrofitted Refurbished Gateway
    CPU
    AMD
    Motherboard
    ASUS M3A78-EM
    Memory
    4 GB
    Monitor(s) Displays
    Acer 22-in Flat Screen Monitor
    Mouse
    Logitech M705 Wireless Mouse
    Keyboard
    Logitech K350 Wireless Keyboard

AndyTampa

Member
UPDATE: I did a line by line comparison of the message source in both Yahoo Webmail and Windows Mail for the specific email in my original post. There are a few differences.

Where the Yahoo Webmail contains the following line in the header:
X-YMailISG: kBTMBfIWLDv0PxMI7J0CimG7vSmCGm8UobbZdomVFLRRc21PZGs7P0Kh.zJGy2Yu00_1qiSoO8WBcFTs2HWSSeQu_pbLXjakwNF4VzF_ZY7ycYOAKPvkNXu8JrrJ18G.BMswmt52AQOcCnF8d7wwxBEZeybst81Fhjt1E.zOAA1LxYI.CPZA0KlabsFPtID2K05RGCCqEQfWM4z7SiejXIQ4rLhU4tE_eLG3g5oND3QgRrhWxu4Lc1Y3plIBw8olpbZDw5_4gw.iK7lT_PGH1c3x4Tz2t7MVDHN8rgSADdLEV_S_vPEsqVkVCOxoDHGyqKx8j2bzbWsQehdDDlsVMKWPhoalKJ.L9idQ9xs8RL.drJXfGXUwYeTk6MmlHRiw2YmZln9KyPM37CGXOP8wfN4MgCP4PLg7GcxCaWlgDO1A.b6Q3fHoPqvh2KYCM97se6RrdvPJ6fOTbCXjZhPC64XU5KjolAcM0oxz1qCmJr.Ym3_9KKipFo5cf4Wd9CESRRohlvhvJCfsuW48AmjQyE0JOqqrQ._aIcpTpkI5NGkvF8M88OoCUfnDsTjXJKtGrHNcVXgNEk.GVI7uz.ueGRPTfFU_NplIrkHbdl30qgj8hYoBQiEIvSoJ.C9ViION6TEb7hfAW.bMWBc_5fjyjJAEAdABFQOtj12B1BOEx0KPv8FMV50ynrotoN0YjU9UX.f7pBL6SzVzauH4DkPfRDK5Zr3dE17jHR6tXK43p76HHtgdhqJOy8_H90_os1pmN1YvlLmmax3omwwpmeceWN5HYyEhXqsNMoKpvy3jShKj6CREceL_KqE1YNrQeoxpqI1tZ9WLcCZ2sAoRTE.AlbtX8HEf_vccwliT3Y1vZRWf_eJsd2RZ7tN86WVBFb4MYHXNEr32.BfO3dPRgfx8qP1bakbFPeM5X06b9.BDyfztnmhJuqLZNkHI1D4J2xQVnyKDEz5W1VKra5xKZT7WJ__Eb768bD22z_GB3tqylpNz3ggd.bR2QIPa1x5a20lm2iOurPSMytIl2U4xpmXgNlj14CIjFH_90Sec6fFwUbkCU.U9S3.6GgsVHPmEg1e_8SmcL81eoup8cT3mKBpvyr8qwkB0SDJN4v301SFc.FWUNuisC5UuZbS9bwYuk8AeRlZmyzYga32bLs9CVgjFAFdQrv8PXs.xCluFArRpJFDgIGf2uk7.W6acBJtsTlYMJjL8rlZTUEZhziqqvI6iVz_8xWIbjp4V9rmdqGKKTMeq6G6zvuB_PuWD6xkL
The Windows Mail client truncates this header to:
X-YMailISG: kBTMBfIWLDv0PxMI7J0CimG7vSmCGm8UobbZdomVFLRRc21PZGs7P0Kh.zJGy2Yu00_1qiSoO8WBcFTs2HWSSeQu_pbLXjakwNF4VzF_ZY7ycYOAKPvkNXu8JrrJ18G.BMswmt52AQOcCnF8d7wwxBEZeybst81Fhjt1E.zOAA1LxYI.CPZA0KlabsFPtID2K05RGCCqEQfWM4z7SiejXIQ4rLhU4tE_eLG3g5oND3QgRrhWxu4Lc1Y3plIBw8olpbZDw5_4gw.iK7lT_PGH1c3x4Tz2t7MVDHN8rgSADdLEV_S_vPEsqVkVCOxoDHGyqKx8j2bzbWsQehdDDlsVMKWPhoalKJ.L9idQ9xs8RL.drJXfGXUwYeTk6MmlHRiw2YmZln9KyPM37CGXOP8wfN4MgCP4PLg7GcxCaWlgDO1A.b6Q3fHoPqvh2KYCM97se6RrdvPJ6fOTbCXjZhPC64XU5KjolAcM0oxz1qCmJr.Ym3_9KKipFo5cf4Wd9CESRRohlvhvJCfsuW48AmjQyE0JOqqrQ._aIcpTpkI5NGkvF8M88OoCUfnDsTjXJKtGrHNcVXgNEk.GVI7uz.ueGRPTfFU_NplIrkHbdl30qgj8hYoBQiEIvSoJ.C9ViION6TEb7hfAW.bMWBc_5fjyjJAEAdABFQOtj12B1BOEx0KPv8FMV50ynrotoN0YjU9UX.f7pBL6SzVzauH4DkPfRDK5Zr3dE17jHR6tXK43p76HHtgdhqJOy8_H90_os1pmN1YvlLmmax3omwwpmeceWN5HYyEhXqsNMoKpvy3jShKj6CREceL_KqE1YNrQeoxpqI1tZ9WLcCZ2sAoRTE.AlbtX8HEf_vccwliT3Y1vZRWf_eJsd2RZ7tN86WVBFb4MYHXNEr32.BfO3dPRgfx8qP1bakbFPeM5X06b9.BDyfztnmhJuqLZNkHI1D4J2xQVnyKDEz5W1VKra5xKZT7WJ__E
The Windows Mail client also added the following lines to the message:
X-SpamFlt-Status: Not Detected
X-KASFlt-Status: Lua profiles 138812 [Apr 24 2019]
X-KASFlt-Status: {Tracking_DKIM, one}
X-KASFlt-Status: Method: none
X-KASFlt-Status: Status: not_detected
X-KASFlt-Status: LuaCore: 268 268 fc2eccccf3966fcd904edec85c56030dbd09bc98
X-KASFlt-Status: ApMailHostAddress: 172.82.197.140
X-KASFlt-Status: Rate: 0
X-KASFlt-Status: {Tracking_msgid_sensi, strong}
X-KASFlt-Status: Version: 5.5.10.128
X-KASFlt-Status: 172.82.197.140:7.1.2,7.5.0;t.email.na.kelloggs.com:7.1.1;fonts.googleapis.com:7.1.1;kellogg-h.assetsadobe.com:7.1.1;email.na.kelloggs.com:7.1.1;sr.rlcdn.com:7.1.1;beacon.krxd.net:7.1.1;d41d8cd98f00b204e9800998ecf8427e.com:7.1.1;127.0.0.199:7.1.2
X-SpamFlt-Phishing: Not Detected
X-MimeOLE: Produced By Microsoft MimeOLE V6.0.6002.19728
For now, I'm going to assume that the X-KASFlt monikers mean "Kaspersky Anti-Spam Filter" so I have turned off Kaspersky's Mail and Spam monitoring until a new Kellogg's email comes in. I'm hoping to find the specific setting to fix (if it is KIS), but I'm assuming that the response from them will be that Kaspersky is not supported in Windows Vista. I've heard that before.

If anyone has any ideas, I'm open to hearing them.
 

My Computer

System One

  • Operating System
    Windows Vista Home Premium SP2, 32-bit
    Manufacturer/Model
    Retrofitted Refurbished Gateway
    CPU
    AMD
    Motherboard
    ASUS M3A78-EM
    Memory
    4 GB
    Monitor(s) Displays
    Acer 22-in Flat Screen Monitor
    Mouse
    Logitech M705 Wireless Mouse
    Keyboard
    Logitech K350 Wireless Keyboard

wither 3

Vista Guru
Gold Member
I was doing some looking around about this and in one blog concerning this problem in Outlook (Windows mail replaced Outlook Express) was to uncheck the box to show picture placeholders.

In addition, the option to block images and other external................ is also checked by default.

I noticed you said the default font decoding is Unicode. I don't use Windows Mail but that setting is Western Europe by default on my system. However, i just reinstalled Vista using an ISO from Ex_Brit who's in Canada. I don't know where he got that ISO but that setting might be different on your system. I don't think that would make any difference in regards to the font size.

I just connected Windows Mail to my primary e-mail provider and was opening different recent e-mails. A number of them contain pictures which are readily shown when I view them on-line. In Window Mail, it says the picture (s) was blocked to keep the sender form identifying my computer and asked me to click there to download the picture (s). That worked. Most of the mail shows Unicode UTF-8 at the top of the e-mail. I think that means the source is encoded in unicode..
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Mouse
    Logitech MX 600
    Keyboard
    Logitech MX 3200
    Internet Speed
    30 Mbps

AndyTampa

Member
Thanks, Wither. I've been trying anything I can find to get my images back. The option to Show Picture Placeholders, was unchecked by default and I checked it in an attempt to fix this. The default font was Western Europe and I changed it to Unicode in accordance with someone else's instructions. Neither suggestion has worked. I had images blocked before this started and I could click to download from the safe senders, but I unchecked that to no avail.

There are a number of discussions about Kaspersky, so I'm exploring that avenue. I've turned off Anti-Mail Virus and Anti-Spam for now, but I'm reluctant to turn off my Anti-virus completely.
 

My Computer

System One

  • Operating System
    Windows Vista Home Premium SP2, 32-bit
    Manufacturer/Model
    Retrofitted Refurbished Gateway
    CPU
    AMD
    Motherboard
    ASUS M3A78-EM
    Memory
    4 GB
    Monitor(s) Displays
    Acer 22-in Flat Screen Monitor
    Mouse
    Logitech M705 Wireless Mouse
    Keyboard
    Logitech K350 Wireless Keyboard

wither 3

Vista Guru
Gold Member
You might try making an exception in the Kaspersky security options.

Have to tried switching off the option for html? I don't know how to tell what's html unless it's an attachment.

I need to figure out how to return almost 700 e-mails that downloaded into Windows Mail back to my online e-mail which doesn't download e-mails to my hard drive. I can use the Send option but that requires a subject and I don't want all of them grouped into one. Maybe you have an idea about that.
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Mouse
    Logitech MX 600
    Keyboard
    Logitech MX 3200
    Internet Speed
    30 Mbps

lmacri

Vista Pro
Hi AndyTampa:

I also use the built-in Windows Mail program on my Vista SP2 machine, and for the past month or so I've seen a similar problem with e-mails I receive from my local PBS station. I don't know if this is relevant, but PBS is using a third-party e-mail service provider called Constant Contact and whenever I hover my mouse over one of the place holders for these blocked images I can see in the notification bar that the image is stored on an insecure http (i.e, not https) site that uses JavaServer Pages (.jsp) to generate the HTML.

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I tested today by going to Tools | Options | Security in Windows Mail and changed my Virus Protection to the less secure Internet Zone, and then disabled the option to Block images and other external content in HTML e-mail. That still doesn't allow me to render the images in those PBS e-mails but it might have an effect on your machine. I wouldn't recommend you decrease your security settings in Windows Mail permanently but a quick test might point you in the right direction.

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Just an FYI that I have my e-mail accounts in Windows Mails configured to use secure SSL/TLS encrypted ports (e.g., SMTP-S port 587 for outgoing mail; POP3-S port 995 for incoming mail) instead of the standard ports 25 for SMTP and port 110 for POP3, so that might be a factor on my own machine.

I always have Norton AntiSpam disabled in my Norton antivirus software (this anti-spam feature doesn't integrate with the old Windows Mail client of Vista SP2), but there are other security settings (e.g., Settings | Antivirus | Scans and Risks | Email Antivirus Scan) in Norton I haven't tested yet. I'll fiddle around a bit and let you know if I can isolate the cause.
--------------
32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.2.22 * MS Office Professional 2003 * Malwarebytes Free v3.5.1
HP Pavilion dv6835ca, Intel Core2Duo T5550 @ 1.83 GHz, 3 GB RAM, NVIDIA GeForce 8400M GS
 

My Computer

System One

  • Operating System
    32-bit Vista SP2 Home Premium
    Manufacturer/Model
    HP Pavilion dv6835ca
    CPU
    Intel Core2Duo T5550 @ 1.83 GHz
    Motherboard
    Quanta 30D2 (U2E1)
    Memory
    3 GB RAM
    Graphics Card(s)
    NVIDIA GeForce 8400M GS
    Sound Card
    Realtek High Definition Audio
    Hard Drives
    250 GB SATA Western Digital Scorpio WD2500BEVS 5400 rpm
    Internet Speed
    5 MBps

wither 3

Vista Guru
Gold Member
Most people will tell you not to run two anti-virus programs on the same computer. I'd suggest getting rid of one of them. I'm using Norton Security and it rarely interferes with anything.

This is the message I get for some e-mails with pictures- Windows Mail message.JPG

As I mentioned earlier, clicking on the message opens the picture.

I get a lot of e-mails with pictures from one person and I don't know why some of them give this message and others don't.

Golf course is calling- talk to you later.
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Mouse
    Logitech MX 600
    Keyboard
    Logitech MX 3200
    Internet Speed
    30 Mbps

lmacri

Vista Pro
Most people will tell you not to run two anti-virus programs on the same computer. I'd suggest getting rid of one of them....
Hi wither 3:

Who are you addressing your comment to? AFAIK, OP AndyTampa is using Kaspersky IS v 19.0.0.1088 and I'm using Norton Security v22.15.2.22. If you mean Malwarebytes Free, the free version is an on-demand scanner that does not load at boot-up or run in real-time protection mode like the Malwarebytes Premium (paid) edition. If you're confused by what I meant by "Virus Protection" please look at my second image in post # 6 - I'm referring to the Virus Protection (i.e, Internet Zone) setting in Windows Mail.

That warning message "Some pictures have been blocked to help prevent users from identifying your computer. Click here to download pictures" you show in your image in post # 7 is normal and what you should see if the Block images and other external content in HTML e-mail option is enabled in Windows Mail at Tools | Options | Security | Download Images. I have this option enabled and I see that warning for the majority of my incoming e-mails that include embedded images, and I generally have no problem viewing the images if I choose to click that warning message. The problem I'm referring to only happens with incoming e-mails from one specific source (my local PBS station) and there is no "Some pictures have been blocked to help prevent users from identifying your computer. Click here to download pictures" message I can click to start the image downloads (see my first image in post #6) - just empty place holders with a red "x" where the images should be, and no apparent way to force these images to download.
--------------
32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.2.22 * MS Office Professional 2003 * Malwarebytes Free v3.5.1
HP Pavilion dv6835ca, Intel Core2Duo T5550 @ 1.83 GHz, 3 GB RAM, NVIDIA GeForce 8400M GS
 
Last edited:

My Computer

System One

  • Operating System
    32-bit Vista SP2 Home Premium
    Manufacturer/Model
    HP Pavilion dv6835ca
    CPU
    Intel Core2Duo T5550 @ 1.83 GHz
    Motherboard
    Quanta 30D2 (U2E1)
    Memory
    3 GB RAM
    Graphics Card(s)
    NVIDIA GeForce 8400M GS
    Sound Card
    Realtek High Definition Audio
    Hard Drives
    250 GB SATA Western Digital Scorpio WD2500BEVS 5400 rpm
    Internet Speed
    5 MBps

wither 3

Vista Guru
Gold Member
Hi Imacri- my error, I thought Andy was responding. :redface:
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Mouse
    Logitech MX 600
    Keyboard
    Logitech MX 3200
    Internet Speed
    30 Mbps

AndyTampa

Member
Wow. I'm sorry for the long days between replies. I feel like my life is an endless supply of small fires that I keep putting out. The new ones always make me forget the ones I started working on.

Wither, to answer your post from 4/30/19, I don't know how to make an exception in Kaspersky options, in which module to make that exception, or what exception you're asking me to make. I don't know what you mean by "switching off the option for html". I'm not sure if you're referring to a Windows Mail switch or a Kaspersky switch.

In regard to moving emails back to an online server once they've been downloaded, I wish I had an answer for that as well. I'd like to find an email application that will let me keep my emails as they are displayed now. All my emails are deposited in a single inbox with an "Account" column so I can tell from where they came. I don't want to have to view 7 different inboxes to check my recent mail. Moving them en masse is another hurdle I'll be exploring, but that's a different fire.

Imacri, I've looked at a few of the emails that are giving me the same issue you have displayed. One of the emails for which I'm having the problem appears to come from their own server and it is secured.

30681

I've got an Ashampoo email which has just 6 images on it and the only image that shows just a placeholder is their logo. This is the IMG SRC tag: <img src="https://img.ashampoo.com/ashampoo.com_images/img/1/automails/automail_upgrade/logo-hdpi.png" alt="Ashampoo" width="112" height="35" align="left">. It is also secure and comes from their own domain.

I'm having a different problem with emails from Kellogg's. In this image, I've opened the same mail in the Yahoo interface and Windows Mail interface.

30682

The image addresses are identical, but the Windows Mail interface displays some images 1 pixel high while displaying others fine. Not all of them have an address to see because they aren't links. I've looked through the raw code and tried my best to compare it to the message. For this email, there are 12 images that are flattened, for lack of a better word. In the raw code, there are 12 images with 'height= "auto"' in the IMG SRC tag. The image source for all the images in this email begins "https://ecp.yusercontent.com/mail?url=http://kellogg-h.assetsadobe.com/". The url=http%3A part of this is unsecure, but it is also in the code of images that are showing correctly. Could this suggest that the unsecure link you posted is not an issue? I'm having this same problem with my Chase Bank emails. This may be unrelated to the other issue, but hopefully it is a clue to a setting that will correct both problems.

I've looked at my Security settings and they are already what you have changed yours to for your test. My Windows Mail is configured to use SSL. The ports are SMTP-465 and POP3-995.

30683

Currently, the Mail Anti-Virus and Anti-Spam modules of Kaspersky Internet Security are turned off, but the problem continues. The warning bar Wither posted about "some pictures have been blocked" is what I used to get when I had the "Block Images" box checked in the Security Settings. It is what I'd prefer because it blocked web beacons if I accidentally opened a spam mail masquerading as a valid email.
 

My Computer

System One

  • Operating System
    Windows Vista Home Premium SP2, 32-bit
    Manufacturer/Model
    Retrofitted Refurbished Gateway
    CPU
    AMD
    Motherboard
    ASUS M3A78-EM
    Memory
    4 GB
    Monitor(s) Displays
    Acer 22-in Flat Screen Monitor
    Mouse
    Logitech M705 Wireless Mouse
    Keyboard
    Logitech K350 Wireless Keyboard

wither 3

Vista Guru
Gold Member
Wither, to answer your post from 4/30/19, I don't know how to make an exception in Kaspersky options, in which module to make that exception, or what exception you're asking me to make. I don't know what you mean by "switching off the option for html". I'm not sure if you're referring to a Windows Mail switch or a Kaspersky switch.
This should help- How to create exclusion rules in Kaspersky Internet Security 2015

By the way, my e-mail provider told me that I have to send all the e-mails in Windows Mail to my e-mail account, one-by-one. PITA.
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Mouse
    Logitech MX 600
    Keyboard
    Logitech MX 3200
    Internet Speed
    30 Mbps

lmacri

Vista Pro
Hi AndyTampa:

I don't use Yahoo Mail or Kaspersky IS so please note that the following suggestions might not apply to your system.

Your specs in post # 1 state that you use KIS v19.0.0.1088. Could you please confirm your version number? According to the KIS system requirements you must have Win 7 SP1 and higher to run KIS 2019 (ditto <here> for Kaspersky Free).

If I understand correctly, most of your inline images are displayed correctly if you sign in to your Yahoo Mail webmail application from your browser. If that is not correct, see the see instructions in the article Yahoo Mail: Enable Images On Messages and ensure that the setting to Show Images in Messages (Settings | More Settings | Security and Privacy | Viewing Email | Show Images in Messages) is set to "Always, except in spam folder". If that doesn't allow you to view these blocked images while you are signed in to Yahoo Mail let me know your default browser and whether these problems emails are being automatically flagged as spam in either Yahoo Mail or Windows Mail.

The "problem" e-mails I receive from PBS that I mentioned in post # 6 are sent to my MS Outlook e-mail address (<myusername>@live.com). If I log in to the MS Outlook.com webmail application at https:// outlook.live.com/ in my Firefox ESR browser these inline images are displayed correctly. These inline images are only blocked when the email is viewed in the Windows Mail client of my Vista SP2 computer.

As shown in post # 6, these inline images point back to a server (http:// r20.rs6.net) owned by a PBS partner called Constant Contact. Here's what the Constant Contact support article Images Not Displaying in an Email Client has to say about why these images might not be displayed. Note that comments below are directed to Constant Contact partners like PBS; "your contact" refers to people like me who can't see the images in their emails.
If the settings in the email client are correct and your contact still can't view images:
  • If you're using image URLs that are hosted outside of your Constant Contact Library, make sure the images are hosted on a public web server. If your images are stored on your personal computer or if you need a password to access an image, it won't display in an email.
  • Have your contact try opening your email in another web browser. If the images display correctly in the new browser, they can try unblocking images in the browser that isn't working.
  • Firewall and intrusion prevention security programs can block URLs or IP addresses, which can prevent images from showing in your emails or prevent the web version of your email from displaying. Have your contact whitelist Constant Contact URLs to make sure images from your Library can display.
  • Sometimes the image is just too large or in a format that the email client doesn't support; the most common formats are JPG, PNG and GIF.
I tried adding adding a traffic rule to my Norton Smart Firewall to allow traffic to and from r20.rs6.net but that had no effect (which isn't too surprising since the images in my PBS emails are still blocked in Windows Mail if I temporarily disable my Norton Smart Firewall). You could try adding rules in your KIS firewall to allow traffic to and from your problem domains (e.g., ashampoo.com, pearlvision.com, kelloggs.com, etc.) to see if this helps but I'm not hopeful.

In my case, I suspect the problem has something to do with the fact that my old Windows Mail program can't handle these images sent by PBS because they are "too large or in a format that the email client doesn't support" [as noted in post # 6, my problem Constant Contact server at http:// r20.rs6.net uses JavaServer Pages (.jsp) to generate the inline images]. If that's the cause then there's not much I can do to fix this problem on my Vista SP2 machines short of switching to a different e-mail client. If necessary, I can always sign in to my MS Outlook.com web application in my Firefox ESR browser and the images will be displayed correctly there so switching e-mail clients on my Vista SP2 machine would be too much of a pain for me just to display a few blocked images in Windows Mail.
--------------
32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.2.22 * MS Office Professional 2003 * Malwarebytes Free v3.5.1
HP Pavilion dv6835ca, Intel Core2Duo T5550 @ 1.83 GHz, 3 GB RAM, NVIDIA GeForce 8400M GS
 
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My Computer

System One

  • Operating System
    32-bit Vista SP2 Home Premium
    Manufacturer/Model
    HP Pavilion dv6835ca
    CPU
    Intel Core2Duo T5550 @ 1.83 GHz
    Motherboard
    Quanta 30D2 (U2E1)
    Memory
    3 GB RAM
    Graphics Card(s)
    NVIDIA GeForce 8400M GS
    Sound Card
    Realtek High Definition Audio
    Hard Drives
    250 GB SATA Western Digital Scorpio WD2500BEVS 5400 rpm
    Internet Speed
    5 MBps

AndyTampa

Member
Wither, so sorry to hear that. There has to be a tool to automate that for you. I have thousands of emails and could not spend the time doing that.

Imacri, the details of my system are as stated. Kaspersky states in their specs that the system must be Windows 7 or higher. What they really mean is they will not support it on anything less., but Kaspersky works just fine. It even works on my wife's XP system. The sales page when I bought the Kaspersky said it worked with Windows Vista so I had to confirm with Kaspersky. They said it would work but they won't offer any support. They are just throwing away customers using older systems just like everyone else.

As an experiment, I turned off Kaspersky and prevented it from loading on start, then rebooted my computer. Once it was up, I downloaded all email to Windows Mail. After turning off Kaspersky, the Kelloggs emails were unaffected and the Ashampoo logo was still just an X. However, the Pearle Vision log reappeared.

About Pearle, the message source in this email now contains a CSS section titled "/****** EMAIL CLIENT BUG FIXES - BEST NOT TO CHANGE THESE ********/. This leads me to believe they changed something that probably nullifies my Kill Kaspersky test.

I get my email from three sources. 1) My domain that I'm not updating, so nobody emails it anyway. 2) I have 4 Yahoo! email addresses. 3) Hover email. This leaves us with Kellogg's and Ashampoo which were completely unaffected by killing Kaspersky. The Kellogg's email comes to Windows Mail via Yahoo! mail and the Ashampoo email comes via Hover email.

These emails open up fine in browsers, so I think my next test should be to set up a different email client. I'll leave the emails on the server, but what client is known to work with older systems and is also able to handle newer technology?
 

My Computer

System One

  • Operating System
    Windows Vista Home Premium SP2, 32-bit
    Manufacturer/Model
    Retrofitted Refurbished Gateway
    CPU
    AMD
    Motherboard
    ASUS M3A78-EM
    Memory
    4 GB
    Monitor(s) Displays
    Acer 22-in Flat Screen Monitor
    Mouse
    Logitech M705 Wireless Mouse
    Keyboard
    Logitech K350 Wireless Keyboard

lmacri

Vista Pro
...About Pearle, the message source in this email now contains a CSS section titled "/****** EMAIL CLIENT BUG FIXES - BEST NOT TO CHANGE THESE ********/. This leads me to believe they changed something that probably nullifies my Kill Kaspersky test...

...These emails open up fine in browsers, so I think my next test should be to set up a different email client. I'll leave the emails on the server, but what client is known to work with older systems and is also able to handle newer technology?
Hi AndyTampa:

Sorry, I've only used the built-in Windows Mail on my Vista SP2 machine so hopefully wither 3 or someone else following this thread will be able to recommend a good alternative for an email client.

If you don't have a MS Office suite that includes MS Outlook, and someone else doesn't come up with a better suggestion, I think you should be able to install Mozilla's legacy (unsupported) 32-bit Thunderbird v52.9.1 (rel. 10-Jul-2018) from their FTP site at Directory Listing: /pub/thunderbird/releases/52.9.1/win32/. Choose the directory on that FTP site that matches your region (e.g. en-US for English-US). Unfortunately, the current Thunderbird v60 requires Win 7 or higher. Also see:
Thunderbird — 52.0 System Requirements
Thunderbird — Release Notes (52.9.1)

I've never used Thunderbird v52.x so I can't tell you how well it works on a Vista SP2 machine or guarantee that it will allow you to view your inline images from Kelloggs and Ashampoo (like Windows Mail, the default security setting is to block remote content), but see the Mozilla support article at Remote Content in Messages | Thunderbird Help for additional hints on how to unblock remote content in emails if the usual method of selecting the option to "Show remote content in this message" in the notification bar doesn't work. I assume the CSS you mentioned in your previous post stands for "cascading style sheet", and style sheets are one type of remote content discussed in that Mozilla support article.
--------------
32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.2.22 * MS Office Professional 2003 * Malwarebytes Free v3.5.1
HP Pavilion dv6835ca, Intel Core2Duo T5550 @ 1.83 GHz, 3 GB RAM, NVIDIA GeForce 8400M GS
 

My Computer

System One

  • Operating System
    32-bit Vista SP2 Home Premium
    Manufacturer/Model
    HP Pavilion dv6835ca
    CPU
    Intel Core2Duo T5550 @ 1.83 GHz
    Motherboard
    Quanta 30D2 (U2E1)
    Memory
    3 GB RAM
    Graphics Card(s)
    NVIDIA GeForce 8400M GS
    Sound Card
    Realtek High Definition Audio
    Hard Drives
    250 GB SATA Western Digital Scorpio WD2500BEVS 5400 rpm
    Internet Speed
    5 MBps

lmacri

Vista Pro
....About Pearle, the message source in this email now contains a CSS section titled "/****** EMAIL CLIENT BUG FIXES - BEST NOT TO CHANGE THESE ********/. This leads me to believe they changed something that probably nullifies my Kill Kaspersky test...
Hi AndyTampa:

...and further to my previous post you might want to read the emma blog entry CSS in HTML Emails: What You Need to Know to Get Started about some of the pitfalls of using cascading style sheets (CSS) in emails and the formatting problems it can cause in certain email applications. At the end of the day, Kelloggs and Ashampoo might be using poorly designed CSS templates (e.g., embedded or external CSS instead of inline CSS) that they haven't tested with older / unsupported email applications. I'm hoping that a switch to Thunderbird v52 or some other email client will solve your problem, but at the end of the day you might have to log in to your online webmail applications like Hover and Yahoo Mail to display the images in these emails correctly.
--------------
32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.2.22 * MS Office Professional 2003 * Malwarebytes Free v3.5.1
HP Pavilion dv6835ca, Intel Core2Duo T5550 @ 1.83 GHz, 3 GB RAM, NVIDIA GeForce 8400M GS
 

My Computer

System One

  • Operating System
    32-bit Vista SP2 Home Premium
    Manufacturer/Model
    HP Pavilion dv6835ca
    CPU
    Intel Core2Duo T5550 @ 1.83 GHz
    Motherboard
    Quanta 30D2 (U2E1)
    Memory
    3 GB RAM
    Graphics Card(s)
    NVIDIA GeForce 8400M GS
    Sound Card
    Realtek High Definition Audio
    Hard Drives
    250 GB SATA Western Digital Scorpio WD2500BEVS 5400 rpm
    Internet Speed
    5 MBps
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