HELP! vista 32 ataport.SYS error


  1.    29 Sep 2011 #1
    Join Date : Sep 2011
    Posts : 60
    Vista Home Premium 32bit
    Local Time: 05:37

    HELP! vista 32 ataport.SYS error


    FOR a weeks I have been experiencing the same BSOD
    Using Nirsoft Blue Screen View I was able to get this from the .dmp

    ==================================================
    Dump File : Mini092911-01.dmp
    Crash Time : 9/29/2011 6:40:36 PM
    Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x1000008e
    Parameter 1 : 0xc0000005
    Parameter 2 : 0x8079aa65
    Parameter 3 : 0xbef7478c
    Parameter 4 : 0x00000000
    Caused By Driver : ataport.SYS
    Caused By Address : ataport.SYS+4a65
    File Description : ATAPI Driver Extension
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
    Processor : 32-bit
    Crash Address : ataport.SYS+4a65
    Stack Address 1 : ntoskrnl.exe+44976
    Stack Address 2 : MpFilter.sys+bf1
    Stack Address 3 : MpFilter.sys+dd73
    Computer Name :
    Full Path : C:\Windows\Minidump\Mini092911-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 6002
    Dump File Size : 147,848
    ==================================================

    how can i resolve this error...also i noticed that there is no sound when ever i try to play any audio or video file..had gone to the "sound" from the control panel an dwhen i tried to play the test tones it says "failed to play test tones"
      My System SpecsSystem Spec

  2.    29 Sep 2011 #2
    Join Date : Dec 2008
    Fairfield County, CT
    Posts : 20,086
    Windows 7 SP1 x64
    Local Time: 19:07
    usa us connecticut

     

    Re: HELP! vista 32 ataport.SYS error


    We can offer the best help if you download this information
    https://www.vistax64.com/crashes-debu...tructions.html
      My System SpecsSystem Spec

  3.    29 Sep 2011 #3
    Join Date : Sep 2011
    Posts : 60
    Vista Home Premium 32bit
    Local Time: 05:37


      Thread Starter

    Re: HELP! vista 32 ataport.SYS error


    i tried to run the System Health Report but every time i run the test my laptop crashes and the blue screen of death appears..
    and i am using dell studio xps 16 windows vista x32
    Attached Files
      My System SpecsSystem Spec

  4.    29 Sep 2011 #4
    Join Date : Dec 2008
    Fairfield County, CT
    Posts : 20,086
    Windows 7 SP1 x64
    Local Time: 19:07
    usa us connecticut

     

    Re: HELP! vista 32 ataport.SYS error


    You did a good job, I got the report that I needed
    There was only one mini dump report (shows you had one BSOD).
    It is impossible to get a definitive answer based on one report, but I did get clues, so lets start there.

    Ataport.sys was mentioned as a potential cause as was Security Essentials. May I suggest
    Run a full antivirus scan
    Download, update and run a full scan with malwarebytes
    Run an SFC Scan
    If nothing else seems to work
    Uninstall Security Essentials and replace with another Anti Virus
    Before uninstallin Security Essentials, make a System Restore point, so you can go back if that is not the cause.
    https://www.vistax64.com/tutorials/66...c-command.html
    avast! Free Antivirus - Download Software for Virus Protection
      My System SpecsSystem Spec

  5.    02 Oct 2011 #5
    Join Date : Sep 2011
    Posts : 60
    Vista Home Premium 32bit
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      Thread Starter

    Re: HELP! vista 32 ataport.SYS error


    sir i tried to run a full system scan with security essentials but found nothing
    i couldnt run SFC scan as the error message that shows is an follows

    FINDSTR: cannot open xps
    FINDSTR: cannot open 16/desktop/sfcdetails.txt

    i ran the malwarebyte full scan and found out some trojans
      My System SpecsSystem Spec

  6.    02 Oct 2011 #6
    Join Date : Dec 2008
    Fairfield County, CT
    Posts : 20,086
    Windows 7 SP1 x64
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    Re: HELP! vista 32 ataport.SYS error


    Try uninstalling Security Essentials and replacing with Avast
      My System SpecsSystem Spec

  7.    03 Oct 2011 #7
    Join Date : Sep 2011
    Posts : 60
    Vista Home Premium 32bit
    Local Time: 05:37


      Thread Starter

    Re: HELP! vista 32 ataport.SYS error


    i tried every thing i could and now i cant log into my system ..i have to log in through safe mode..when i start up normally it boots up and when the desktop appears this error message appears
    STOP: 0X0000008E (0xC0000005,0x8567B1A7,0x9D50691C,0X0000000)

    now the ataport.sys does not appear
      My System SpecsSystem Spec

  8.    03 Oct 2011 #8
    Join Date : Dec 2008
    Fairfield County, CT
    Posts : 20,086
    Windows 7 SP1 x64
    Local Time: 19:07
    usa us connecticut

     

    Re: HELP! vista 32 ataport.SYS error


    Works in safe mode, but not in regular mode. Based upon that and other information given, it still sounds like a driver. Do a boot log, it will tell us the problem driver
    How To Enable Boot Logging For Fixing Startup Problems in Windows
      My System SpecsSystem Spec

  9.    03 Oct 2011 #9
    Join Date : Sep 2011
    Posts : 60
    Vista Home Premium 32bit
    Local Time: 05:37


      Thread Starter

    Re: HELP! vista 32 ataport.SYS error


    i tried every thing possible and now i cant log into my system ..i use safe mode to do the things said above..now even if i get a bsod i dont get the dump file
    i get some STOP message without the ataport.sys error
    am sending u an attachment for ur reference
    Attached Files
      My System SpecsSystem Spec

  10.    03 Oct 2011 #10
    Join Date : Dec 2008
    Fairfield County, CT
    Posts : 20,086
    Windows 7 SP1 x64
    Local Time: 19:07
    usa us connecticut

     

    Re: HELP! vista 32 ataport.SYS error


    Can you give me the stop message?
      My System SpecsSystem Spec

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HELP! vista 32 ataport.SYS error

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