Vista - interactive services dialog detection

^ Here's an idea.

cannot find this program or service in startup, but, in the registry it is referred to in key:

hkey_local_machine\system\controlset001\services\recovery service for windows

description (value):
Manages background tasks to ensure compatibility with your system configuration and the capability to recover

I have an hp pavilion dv5-1002nr notebook pc and have run into the exact same issue. Funny thing is that I have had the notebook pc for less than two days ... I contacted HP support and their support staff thinks I have a virus ... she was nice enough to even point me to the SMINST\%Launcher reference on SpyBot's website.

I have scanned this notebook pc for viruses (AVG-8) and malware (SbyBot-152 and Ad Aware2008) and find nothing ... The digital signatures all look legit too (SoftThinks) ...

I was able to make the problem "go away" by renaming both the BLService.exe and BLauncher.exe files to BLService._exe and BLauncher._exe. I have a second dv5-1002nr still in the box that I'm getting ready to load up this week ... I'm thinking to just copy both files to the other notebook and see if the problem goes away ...

HP says Virus?? wow, I swear those files came on the TX2510. After I tracked the registry value down and now know the name of the service 'recovery service for windows' I disabled its loading in selective startup and no longer get the interruptions, however, I did have one pretty hard crash/lockup since doing that. Hoping it was entirely unrelated.

If you don't have SameTime installed, then I bet it is a part of the HP recovery service or something or another like that - or part of some program that they install on the computers.

I emailed SoftThiniks last week on this problem and in getting back from vacation this morning I found the following ...


Hello Mike,
I’ve found out that this problem has been reported to us already from HP. These executables are designed to check for Microsoft’s Bitlocker, so if you don’t have Bitlocker installed you shouldn’t see any impact on your system. An web update is being worked on w/ HP, so look for a new web update to be posted in the next month or two on HP’s website for the fix for this.

Sincerely,
SoftThinks Support

... Soooo ... I guess there is a "fix" in the works.

We have the same problem on a second new HP Tablet tx2510us. The problem arises after installing printer software (regardless of which printer). I cannot get through to anyone at HP who understands the problem. What is the latest, best temporary solution until HP comes out with a fix?

well, that makes sense .. I installed the printer driver for a Cannon Pixma printer and it failed ... then I downloaded a newer driver and it went successfully. The second laptop didn't have the same problems because I only loaded an hp Photosmart D7260 driver.

The only solution I can offer at this time is to rename the two exe's to _exe.

my solution for the time being has been to go into msconfig and selective start and disable windows recovery service from starting.
I had one pretty hard crash since then, not sure if related... watching this thread for a more legit solution.

I don't remember if I had installed my HP printer drivers before this started, could have, but can't swear to it.

Well, I succeeded to get the issue elevated pretty high up at HP Tech Support (the group in Missouri), but still no solid answer. They cannot seem to determine what it means to the computer system to disable “recover services for windows.” Very disappointed with HP tech support (and the group in India completely wrecked the first computer after taking control).

Here are my conclusions:

1.The best interim solution is Drumtrucker’s – namely, to use msconfig to disable the service called “recovery service for windows.” (Renaming the file might get rid of the error message, but it slows start-up as the system searches for BLService.exe.)

2.The post setting forth the SoftThinks tech support response is interesting, but seems illogical. BLService.exe would not seem to have anything whatsoever to do with Bitlocker given that (a) our problems are occurring on machines (I believe all HP notebooks) running Vista Home Premium, which does not have Bitlocker capability and (b) I happen have a different computer, an HP Pavilion desktop running Vista Ultimate, which DOES have Bitlocker capability, but does NOT have the BLService.exe file and does NOT have a service called “recovery service for windows.” In other words, the file and service at the root of our problem seem to be unrelated to Bitlocker, but are something that HP put on its notebook computers running HP Home Premium (which is why it is so frustrating the HP tech support cannot find out what is going on).

3.This scenario should mean something to someone: The runtime error message (relating to BLService.exe) first arose on our HP notebook PC (tx2510us) after installing the HP Photosmart C4385; the error went away after uninstalling the printer; came back after installing the printer a second time. So we got ride of the HP printer and installed a Canon Pixima M470, and got the error as soon as the printer was installed. One thing in common to both printers (if I remember the HP correctly), is that they both install Nuance’s OmniPage software (as they are both multifunction machines). Does anyone have similar or different experience? Maybe if we can put enough clues on the internet, the HP tech support will eventually figure this out.