Vista - interactive services dialog detection

Its not a Microsoft Service, There will be no problems in disabling it

Hello everyone

I have a new HP Pavillion dv5-1015ea laptop, onto which I've yet to install a printer etc, and have been getting these same Interactive services dialog detection boxes popping up when I'm online, followed by the aforementioned SMINST\BLservice.exe thing too. I think the boxes started popping up only after I installed a broadband modem USB "dongle".

Am I right in thinking that the problem is a conflict between the dongle and Vista, but that I can stop the pop-up boxes by simply renaming the BLservice.exe file? Or do I also have to disable the Recovery Service for Windows, and if so where is that found on my computer? Is it advisable to disable that, I mean could it somehow harm the computer later on?

Many thanks in advance for any advice or help.

Hi Juncrow,

Theres no conflict between Vista and the device, I also do not recommend disabling the Recovery Service for Windows as your system restore will be disabled and prevent you from recovering from errors later, You can just rename the file to stop the Services Detection Dialogue

Steven

Although I am not a techie, I must respectfully question Steve’s comment above. “Recovery Service for Windows” only works by executing the BLservice.exe file. This can be seen in the registry (see drumtrucker’s post on page 2 of this thread). So if you rename the file, you have killed the service in any event. That’s why it is better to disable the service, so that the registry command does have the computer searching for a file that you have renamed and therefore cannot find (and probably slowing the startup of the computer).

No one I talked to at HP or Microsoft tech support can say what this service is supposed to do, although I feel fairly certain that it does not disable the Windows system restore capability (as that is a Microsoft Windows capability which exists on thousands of computers, including my other HP Pavilion computer, that do not have “Recovery Service for Windows”). The best way to get rid of this error, unless HP by some miracle gets around to issuing a patch, is as follows:
-Click start.
-Where is says “start search” type “msconfig” and hit enter and continue.
-Do not panic if the screen goes dark for a bit.
-In the system configuration window, click the Services tab.
-Find Recovery Services for Windows and remove the check mark.
-Click OK and restart.
We did this a month ago, and everything has been OK since then.

Not technical at all, but here are my details ...

• HP Pavilion dV5-1002nr Entertainment Notebook PC
• Operating Systemn Windows Vista Home Premium
• Installed Brother MFC-465CN Multi-Function Machine
• Immediately started seeing "Interactive Services Dialog Detection" box
• Program details show "BLService.exe" problem

Just followed the instructions above and all is well ... so far ...

Hi everyone.

Sorry to bring this vexed subject up again but... it appears re-naming the BLservice.exe file has indeed slowed my laptop down, for example it doesn't always restart when i click on Restart. Should I just give BLService.exe file back its original name and then follow what TabletPCguy said to do?

Thanks once again for any help.

I have an HP tx2510 laptop and have been suffering from the BLService.exe runtime error for a long time. It usually happened when I plugged in either my HP all in one printer or my Blackberry to one of the USB ports. Both of these devices have memory card slots and show up as an external drive on my computer.

I applied an HP softpaq update (sp40669) which appears to have fixed the error indicating that BLService.exe has stopped working when I plug in my printer or Blackberry.

The patch description says the problem occurs when an external USB drive is connected to the notebook, and the fix modifies the Microsoft BitLocker Program (BLService.exe) so it only monitors the internal hard drive.

The link to the HP site where I found the fix is:
HP Update for Microsoft BitLocker Program*

The link to the HP download for the patch is:
HP Update for Microsoft BitLocker Program*

Hope this helps all the HP notebook users with Vista that are having the same problem.

That makes a lot of sense, gmpcv; I'd been having the problem since I bought my HP dv5 notebook just a fortnight ago, and although TabletPCGuy's solution re: msconfig has worked, I'd always wondered about the characterisation of the problem being about having a printer installed, as the only things I'd installed were programs like iTunes and my internet provider software prior to the problem occuring.

But the 'external drive' variable being at issue makes sense. My wireless modem USB shows up as having an external drive, and that would have been one of the first things I installed. I'll try to install that patch, I'll re-enable recovery for windows in msconfig, and see if I have any luck.

So is it confirmed now that BLService.exe is a microsoft program: i.e. part of bitlocker? Strange that neither HP nor Microsoft seem to want to claim ownership of what is obviously pre-loaded software on lots of PC notebooks out there.

Hey ProdigalProtege,

BLService.exe is owned by HP not Microsoft, its HP`s stamped service not included with Windows

Some info about interactive services dialog detection here: Vista's Interactive Services Detection Service | ITsVISTA

Theres a very small majority of useless software using these APIs and I find Service Hardening (Interactive Services Detection) has better security worth disabling these few programs

Doubt Microsoft will fix HP`s software for them...until then HP needs to fix theirs

Steven

Here is the exact specifications about Interactive Services Dialogue detection, Its causes, Its use and purpose...

Ask the Performance Team : Application Compatibility - Session 0 Isolation

You can see why HP and other vendors need to get their act together and write safe code thats secure instead of Microsoft forcing them into using Interactive Services Dialogue Detection just to keep users safe

Steven